They sent my reset password to the wrong email address
1 Votes
Ir0niposted
30 days ago
Hello!
Losing access to both your password and the email linked to your account can make recovery more difficult, but it may still be possible.
Badges alone do not guarantee account recovery, but they can help as supporting information when verifying account ownership. The official IMVU Support team will review multiple details to confirm that the account belongs to you.
To proceed, you will need to contact IMVU Support directly. Here’s how:
Go to the IMVU Support page
Submit a support ticket explaining that you lost access to both your email and password
Once your ticket is submitted, a support agent will respond through the ticket system. Support is handled via tickets, not live chat, so all communication will be done there.
The Support team will let you know if the account can be recovered and what additional steps are needed.
I lost my password and email to my account, am I able to get it back even tho I have badges ? And how do I talk to an agent thru support? .
1 Votes
3 Comments
Ir0ni posted 30 days ago
Hello!
If the password reset email is being sent to the wrong email address, this can’t be fixed through the Community for security reasons.
Please review the official article on changing your password
https://support.imvu.com/support/solutions/articles/154000196766-how-to-change-your-imvu-password
If the issue continues, contact the official Support team at IMVU here:
https://support.imvu.com/support/tickets/new�
0 Votes
Guest posted 30 days ago
They sent my reset password to the wrong email address
1 Votes
Ir0ni posted 30 days ago
Hello!
Losing access to both your password and the email linked to your account can make recovery more difficult, but it may still be possible.
Badges alone do not guarantee account recovery, but they can help as supporting information when verifying account ownership. The official IMVU Support team will review multiple details to confirm that the account belongs to you.
To proceed, you will need to contact IMVU Support directly. Here’s how:
Go to the IMVU Support page
Submit a support ticket explaining that you lost access to both your email and password
Include as much information as possible, such as:
Avatar name
Previous email (if you remember it)
Badges on the account
Approximate account creation date
Any purchase history (if applicable)
You can submit a support ticket here:
https://support.imvu.com/support/tickets/new
Once your ticket is submitted, a support agent will respond through the ticket system. Support is handled via tickets, not live chat, so all communication will be done there.
The Support team will let you know if the account can be recovered and what additional steps are needed.
1 Votes
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