Hello! Customer Support cases typically take 1–5 full days for non-VIP users and 1–3 full days for VIP users to receive a response. This article explains how cases work:http://im.vu/help396
If you do not receive a reply within 5 business days, please reach out to one of our moderators as outlined here: http://im.vu/help756.
Thank you!
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Ir0niposted
28 days ago
Hello!
Since you already submitted a support ticket, the best thing now is to wait for a response from the official Support team at IMVU.
In the meantime, you can review the official article about login issues, which explains common problems and steps you can try:
How do I get it back I submitted the ticket
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Lucas posted 26 days ago
Hello! Customer Support cases typically take 1–5 full days for non-VIP users and 1–3 full days for VIP users to receive a response. This article explains how cases work:http://im.vu/help396
If you do not receive a reply within 5 business days, please reach out to one of our moderators as outlined here: http://im.vu/help756.
Thank you!
0 Votes
Ir0ni posted 28 days ago
Hello!
Since you already submitted a support ticket, the best thing now is to wait for a response from the official Support team at IMVU.
In the meantime, you can review the official article about login issues, which explains common problems and steps you can try:
https://support.imvu.com/support/solutions/articles/154000196751-i-cannot-log-in-�
Support will review your ticket and contact you by email once they’ve checked your account. Be sure to also check your inbox and spam/junk folder.
Thank you for your patience!
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