Hello, I have completed the order process with order number #CO137069085. The payment has been processed and the balance has been deducted from my bank account, but the 5k credit has not yet been credited to my account. Do you have any information about this? When will it be credited to my account?
1 Votes
1 Comments
Ir0niposted
26 days ago
Hello,
If the credits were purchased through the IMVU mobile app, please contact the Google Play Store or Apple App Store directly, as IMVU does not manage mobile transactions.
If the purchase was made through the IMVU website (Next), the order may be temporarily pending for security review. You can check your order status here:
Hello, I have completed the order process with order number #CO137069085. The payment has been processed and the balance has been deducted from my bank account, but the 5k credit has not yet been credited to my account. Do you have any information about this? When will it be credited to my account?1 Votes
1 Comments
Ir0ni posted 26 days ago
Hello,
If the credits were purchased through the IMVU mobile app, please contact the Google Play Store or Apple App Store directly, as IMVU does not manage mobile transactions.
If the purchase was made through the IMVU website (Next), the order may be temporarily pending for security review. You can check your order status here:
https://www.imvu.com/next/settings/order/
If there is no update within 2 days, please contact IMVU Customer Support:
https://support.imvu.com/support/tickets/new
Thank you.
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