Hello, I have completed the order process with order number #CO137069085. The payment has been processed and the balance has been deducted from my bank account, but the 5k credit has not yet been credited to my account. Do you have any information about this? When will it be credited to my account?
1 Votes
2 Comments
Sorted by
Lephposted
16 days ago
Hi! If your payment has already been processed and the amount has been deducted from your bank account, but the 5,000 Credits have not been added to your account, I recommend contacting IMVU Support through a Help Ticket.
Please provide your order number and payment information privately in the ticket so Support can verify the transaction. If possible, also include a screenshot of the payment confirmation.
Since the payment has already been completed, Support should be able to check the order and determine why the Credits have not been delivered yet. I hope the Credits are added to your account soon!
0 Votes
Ir0niposted
7 months ago
Hello,
If the credits were purchased through the IMVU mobile app, please contact the Google Play Store or Apple App Store directly, as IMVU does not manage mobile transactions.
If the purchase was made through the IMVU website (Next), the order may be temporarily pending for security review. You can check your order status here:
Hello, I have completed the order process with order number #CO137069085. The payment has been processed and the balance has been deducted from my bank account, but the 5k credit has not yet been credited to my account. Do you have any information about this? When will it be credited to my account?1 Votes
2 Comments
Leph posted 16 days ago
Hi! If your payment has already been processed and the amount has been deducted from your bank account, but the 5,000 Credits have not been added to your account, I recommend contacting IMVU Support through a Help Ticket.
Please provide your order number and payment information privately in the ticket so Support can verify the transaction. If possible, also include a screenshot of the payment confirmation.
Since the payment has already been completed, Support should be able to check the order and determine why the Credits have not been delivered yet. I hope the Credits are added to your account soon!
0 Votes
Ir0ni posted 7 months ago
Hello,
If the credits were purchased through the IMVU mobile app, please contact the Google Play Store or Apple App Store directly, as IMVU does not manage mobile transactions.
If the purchase was made through the IMVU website (Next), the order may be temporarily pending for security review. You can check your order status here:
https://www.imvu.com/next/settings/order/
If there is no update within 2 days, please contact IMVU Customer Support:
https://support.imvu.com/support/tickets/new
Thank you.
0 Votes
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