Hello, I have placed order #CO137613313, the payment has been processed and the balance has been deducted, but my Gold VIP membership has not yet been credited to my account. Could you please provide information about this? When will it be credited to my account? Thank you.
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1 Comments
Lephposted
18 days ago
Hi! I'm sorry you're having trouble with your account. If your account Nagme has been suspended and you believe this happened because of a security issue or by mistake, I recommend contacting IMVU Support through a Help Ticket.
Please explain that you are the sole owner and user of the account and ask Support to review the suspension. Provide any information they request to verify that you are the account owner.
We can't remove an account suspension through the Community forums, but IMVU Support can review the account and determine whether it can be reinstated. I hope you can get your account back soon!
Hello, I have placed order #CO137613313, the payment has been processed and the balance has been deducted, but my Gold VIP membership has not yet been credited to my account. Could you please provide information about this? When will it be credited to my account? Thank you.0 Votes
1 Comments
Leph posted 18 days ago
Hi! I'm sorry you're having trouble with your account. If your account Nagme has been suspended and you believe this happened because of a security issue or by mistake, I recommend contacting IMVU Support through a Help Ticket.
Please explain that you are the sole owner and user of the account and ask Support to review the suspension. Provide any information they request to verify that you are the account owner.
We can't remove an account suspension through the Community forums, but IMVU Support can review the account and determine whether it can be reinstated. I hope you can get your account back soon!
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