Not getting Live Chat even though I joined VIP

Posted 3 months ago by Justice2014

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Justice2014

I joined VIP today to get live chat help and it is not allowing me to have Live Chat.  Help!!!!!

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Ashleyellen

Ashleyellen posted 5 days ago

Can you try again . Be aware 9am-6pm pst open 

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MagicRose posted 5 days ago

It appears that there is no live chat now, unless it's down. I've been trying for days. I have VIP and all I'm seeing is Chat with us! and a virtual assistant. The virtual assistant types "Sorry, I didn't quite get that. Can you please try rephrasing your question?" and no matter what you type in, it simply repeats that

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Ashleyellen

Ashleyellen posted 3 months ago

Hello, @Justice2014 did you make sure you’re log in first ? Live chat open Tuesday-Saturday at 9am-6pm pst 

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