for the past 2 days i cant log in i keep getting a network error loading avatar i just want to be able to get back on
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3 Comments
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PamelaAndersonposted
16 days ago
@Lucas
Ive done that..I have multiple opened tickets and created cases, I have sent them multiple numerous screen shots, I have taken full videos and sent those.I've told them that my internet provider has verified it is not on their end at all and yet they steadfast stick to their guns that this is all on the internet provider and that they are to blame.Yet if you use a VPN to hide your IP address, that will get you onto IMVU finally which shows this is a IP security restrictions issue put on THIS Website itself on accounts and has nothing to do with the internet provider.So you need to now use a VPN which will get you on IMVU but will then mess up and cause issues for all other websites and the rest of the internet you go on because our IP addresses will be hidden and alot of websites we use wont allow you on those because the VPN is now on which restricts your access to other sites..so you have a choice whether to use a VPN and still use IMVU but have issues with all other websites or just dont use a VPN and have no problems at all with any other website except for IMVU which you wont be able to get on and use.We should not have to be forced to use a VPN to get on here when we are paying for this website
0 Votes
Lucasposted
16 days ago
Hello! For this type of issue, the correct step is to contact IMVU Customer Support directly. Open a ticket and describe the case with as much detail as possible so the team can investigate and troubleshoot it..
@SweetBonzai.....I have been going through the same exact issue for the past 2 weeks also...With no Help or No solution in sight....I have been getting connection network error messages for the past 2 weeks and see NOTHING in my account.. I sign on and it doesnt display my avatar anymore..says it has a problem displaying it...nothing displays in my inventory or friends or chat rooms..nothing is searchable..everything doesnt work from top to bottom...NOTHING IS THERE....There is absolutely nothing wrong with my computer, my connection or anything else.I have uninstalled and reinstalled IMVU about 30 times even using different versions and earlier versions and NOTHING WORKS I'm encountering an error message that reads, "There was a network problem getting the avatar info," every time I launch the classic client on both my PC and laptop. As a result, I can't access dress-up, rooms, messages, or any other features. I've tried troubleshooting extensively: clearing the cache, switching routers, disabling the firewall, and reinstalling the client multiple times, even downloading the classic client on my laptop but nothing has resolved the issue. To test further, I created a completely new account with fresh credentials, only to receive the exact same error. This suggests the problem isn't related to my account or hardware. I have been on the phone non-stop all week with my internet provider which is Optimum.They told me that IMVU has NOT been blocked and is NOT blacklisted whatsoever from their end.It is also NOT blocked on their settings or my Firewall settings.They have done nothing different as far as IMVU goes on their end.I had no issues connecting to IMVU for almost 12 years now and all of a sudden i cant get on and stay on.Nothing has been changed on my internet providers end.I also always make sure I add IMVU to my allowed apps on my firewall.I have exhausted everything at this point.I am totally lost and at wits end..IMVU continues to say its My internet provider and blames them, and my provider continues to say its IMVU and blames them..I dont have any idea what to do at this point.All I know is I am stuck in the middle here and I am paying for a web service I cannot connect to.I am basically throwing my hard earned money down the drain and nobody is helping me at all to solve this or even giving me a real reason why this all of a sudden is happening after 12 years...
for the past 2 days i cant log in i keep getting a network error loading avatar i just want to be able to get back on
0 Votes
3 Comments
PamelaAnderson posted 16 days ago
@Lucas
Ive done that..I have multiple opened tickets and created cases, I have sent them multiple numerous screen shots, I have taken full videos and sent those.I've told them that my internet provider has verified it is not on their end at all and yet they steadfast stick to their guns that this is all on the internet provider and that they are to blame.Yet if you use a VPN to hide your IP address, that will get you onto IMVU finally which shows this is a IP security restrictions issue put on THIS Website itself on accounts and has nothing to do with the internet provider.So you need to now use a VPN which will get you on IMVU but will then mess up and cause issues for all other websites and the rest of the internet you go on because our IP addresses will be hidden and alot of websites we use wont allow you on those because the VPN is now on which restricts your access to other sites..so you have a choice whether to use a VPN and still use IMVU but have issues with all other websites or just dont use a VPN and have no problems at all with any other website except for IMVU which you wont be able to get on and use.We should not have to be forced to use a VPN to get on here when we are paying for this website
0 Votes
Lucas posted 16 days ago
Hello! For this type of issue, the correct step is to contact IMVU Customer Support directly. Open a ticket and describe the case with as much detail as possible so the team can investigate and troubleshoot it..
Submit a Support Ticket: https://support.imvu.com/support/tickets/new
How to File and Respond to a Support Ticket: http://im.vu/help396
How to File and Respond to a Support Ticket on Mobile: http://im.vu/help769
Thank you!
0 Votes
PamelaAnderson posted 16 days ago
@SweetBonzai.....I have been going through the same exact issue for the past 2 weeks also...With no Help or No solution in sight....I have been getting connection network error messages for the past 2 weeks and see NOTHING in my account.. I sign on and it doesnt display my avatar anymore..says it has a problem displaying it...nothing displays in my inventory or friends or chat rooms..nothing is searchable..everything doesnt work from top to bottom...NOTHING IS THERE....There is absolutely nothing wrong with my computer, my connection or anything else.I have uninstalled and reinstalled IMVU about 30 times even using different versions and earlier versions and NOTHING WORKS I'm encountering an error message that reads, "There was a network problem getting the avatar info," every time I launch the classic client on both my PC and laptop. As a result, I can't access dress-up, rooms, messages, or any other features. I've tried troubleshooting extensively: clearing the cache, switching routers, disabling the firewall, and reinstalling the client multiple times, even downloading the classic client on my laptop but nothing has resolved the issue. To test further, I created a completely new account with fresh credentials, only to receive the exact same error. This suggests the problem isn't related to my account or hardware. I have been on the phone non-stop all week with my internet provider which is Optimum.They told me that IMVU has NOT been blocked and is NOT blacklisted whatsoever from their end.It is also NOT blocked on their settings or my Firewall settings.They have done nothing different as far as IMVU goes on their end.I had no issues connecting to IMVU for almost 12 years now and all of a sudden i cant get on and stay on.Nothing has been changed on my internet providers end.I also always make sure I add IMVU to my allowed apps on my firewall.I have exhausted everything at this point.I am totally lost and at wits end..IMVU continues to say its My internet provider and blames them, and my provider continues to say its IMVU and blames them..I dont have any idea what to do at this point.All I know is I am stuck in the middle here and I am paying for a web service I cannot connect to.I am basically throwing my hard earned money down the drain and nobody is helping me at all to solve this or even giving me a real reason why this all of a sudden is happening after 12 years...
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