so i have had a hold on my account for 2 months now and i have paid a chargeback and was told a month ago after i made the payment the hold would automatically be removed its been 4 days now and i haven’t heard nothing back from support to know if they even received anything which is very inconvenient and if they responded once already to a current ticket i put in im not sure how long the process really is for a chargeback to come off your account once you have paid the amount but can someone let me know if they have experienced this issue i feel like im being scammed
0 Votes
Lucas posted
22 days ago
Best Answer
Hello! The IMVU customer support team typically responds within 1–5 days. Please note that adding extra comments to request updates may unintentionally delay your case, as it moves it back in the queue. If more than 5 days have passed without a response, we recommend reaching out to a Community Moderator so your case can be prioritized. Thank you for your patience!
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4 Comments
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G
Guestposted
19 days ago
hello lucas i have sent a message on imvu thank you
0 Votes
Lucasposted
20 days ago
Hello! You can text me on IMVU. =)
0 Votes
G
Guestposted
20 days ago
if i get no response after tomorrow to i texted a moderator on the imvu app or how does it work so i can get this hold off already
0 Votes
Lucasposted
22 days ago
Answer
Hello! The IMVU customer support team typically responds within 1–5 days. Please note that adding extra comments to request updates may unintentionally delay your case, as it moves it back in the queue. If more than 5 days have passed without a response, we recommend reaching out to a Community Moderator so your case can be prioritized. Thank you for your patience!
so i have had a hold on my account for 2 months now and i have paid a chargeback and was told a month ago after i made the payment the hold would automatically be removed its been 4 days now and i haven’t heard nothing back from support to know if they even received anything which is very inconvenient and if they responded once already to a current ticket i put in im not sure how long the process really is for a chargeback to come off your account once you have paid the amount but can someone let me know if they have experienced this issue i feel like im being scammed
0 Votes
Lucas posted 22 days ago Best Answer
Hello! The IMVU customer support team typically responds within 1–5 days. Please note that adding extra comments to request updates may unintentionally delay your case, as it moves it back in the queue. If more than 5 days have passed without a response, we recommend reaching out to a Community Moderator so your case can be prioritized. Thank you for your patience!
0 Votes
4 Comments
Guest posted 19 days ago
hello lucas i have sent a message on imvu thank you
0 Votes
Lucas posted 20 days ago
Hello! You can text me on IMVU. =)
0 Votes
Guest posted 20 days ago
if i get no response after tomorrow to i texted a moderator on the imvu app or how does it work so i can get this hold off already
0 Votes
Lucas posted 22 days ago Answer
Hello! The IMVU customer support team typically responds within 1–5 days. Please note that adding extra comments to request updates may unintentionally delay your case, as it moves it back in the queue. If more than 5 days have passed without a response, we recommend reaching out to a Community Moderator so your case can be prioritized. Thank you for your patience!
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