Music Refund

Still no update on refunding our funds just like expected maybe we should start a petition

Long-Time Creator & User Concerns About IMVU’s Direction

I’ve been on IMVU for over 18 years. Maybe not on this account specifically, but I’ve invested nearly two decades into this platform—as a user, creator, and customer. I’ve spent thousands of dollars over the years supporting IMVU, and I’m writing because many long-time members feel ignored.

One of the biggest current issues is music. We’ve dealt with this before when music content disappeared years ago, and now it feels like history is repeating itself. Users are reporting music endlessly loading or not working at all. Many of us paid real money and credits for music through IMVU, yet now there’s no clear way to prove ownership because even the music tabs and records of purchases have changed or disappeared.

Rooms without music lose activity. People don’t stay. Music creates atmosphere, and without it, room owners and creators receive complaints from visitors about products they purchased that no longer function as expected. As creators, our names are attached to those products even when platform changes break them.

This isn’t only about music. It’s about a larger pattern of control over creators and users:

• Features are removed or changed without adequate transparency.
• Older products stop functioning due to platform decisions.
• Creator payout requirements and Diamond/VIP expectations are not always clearly communicated.
• Earnings and credits feel heavily controlled despite creators generating income for the platform.
• Support options have become increasingly limited; many of us remember when we could speak with actual representatives.
• Forum concerns often feel dismissed, redirected, or closed rather than addressed.

Creators and buyers built this platform. Without creators producing content and users purchasing it, IMVU would not be what it is today. Long-time members increasingly compare IMVU to other virtual worlds because they feel unheard.

I’m also concerned about the overall direction of the platform. The content environment appears far more adult-focused than in earlier years, while moderation standards seem inconsistent compared to how accounts were treated in the past. This creates confusion about expectations and community standards.

Many veteran users have noticed lower engagement and fewer active users than years ago. Whether that perception is accurate or not, it reflects a concern: people leave when they no longer feel valued.

I’m asking IMVU to genuinely listen to long-term members and creators regarding:

1. Transparency about purchased music and unavailable content
2. Better communication before major platform changes
3. Fair treatment and support for creators
4. Improved payout clarity and creator policies
5. Stronger customer support options
6. Consistent moderation and clearer standards
7. More consideration for preserving creator products and investments

I’m frustrated because I care about this platform. I’ve spent years creating, buying, and contributing here. Long-time users want IMVU to succeed—but success requires listening to the people who helped build the community.

READY FOR MY LITTLE REFUND FOR MY LONG LOST MUSIC I PURCHASED. 45041 THAT IS THE CREDIT I AM ALOTTED. NOW WHAT? 

GINA301238

I AM SUPER DISAPPOINTED AS TO HOW UNPROFESSIONAL IMVU IS BEING MANAGED. 

OUR MUSIC STORE WHICH WE BOUGHT WAS NOT CONSIDERED A PIORITY FOR THE MANAGEMENT. WE LOOSE SERVICES NO LONGER CAN WE SPEAK TO CUSTOMER SERVICE. NOW YOU TAKE AWAY SOMETHING THAT IS A HUGE PART OF OUR ENJOYMENT OF IMVU. THE MEMEMBERSHIP NUMBERS ARE DOWN EACH YEAR. YET YOU CONTINUTE TO REDUCE WHAT YOU OFFER US. VERVELIFE WOULD HAVE BEEN AN EASY CONTRACT TO RENOGIATE. I NEGOIATE CONTRACTS FOR A LIVING.I GUESS IT WAS NOT A PRORITY FOR MANAGEMENT. NOW WE AGAIN ARE TAKING THE HIT. HOW CAN WE RECOMMEND IMVU WHEN WHAT YOU OFFER IS LESS AND LESS BUT FEES ARE RAISING. 

NOW I AM HERE AFTER A HECK OF A SEARCH TO CLAIM MY 45041CREDIT REFUND DUE ME GINA301238.

LET ME HERE FROM YOU 

I asked  for the refund   got some credits back  but it well short of  the amount of money I spent  on music .It worked out about  21  tracks  yet i had 50  plus  pages of tracks  so  they have kept for myself  I say  80%  of the credits   that i  should have been entitled  to .

How do you get your refund? for music

I accidentally deleted the mail from imvu giving me back credits for music purchased how do I go about getting my refund?

i agree they took all of our music and need to refund us back they own me 28,382 back in credits for the music i bought as well. or give us our music back and let us express ourself with our own music tunes not this radio or DJ stuff. IMVU is going in the wrong direction  and really needs to go back how they first started up. even the youtube players was great by adding our playlist from there. Hopefully they will do the right thing for us all.