Hello! If the purchase was made through the mobile app, the charge must be handled with the App Store or Google Play. If the purchase was made on the website and is pending, check the order page and, if there is no update after the stated time, open a ticket. How do I report an issue with In-App purchases?: http://im.vu/help681
I made a purchase of 5000 credits and it hasn't arrived yet.
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Lucas posted 21 days ago
Hello! If the purchase was made through the mobile app, the charge must be handled with the App Store or Google Play. If the purchase was made on the website and is pending, check the order page and, if there is no update after the stated time, open a ticket. How do I report an issue with In-App purchases?: http://im.vu/help681
My order is pending. Why?: http://im.vu/help394
Submit a Support Ticket: https://support.imvu.com/support/tickets/new
How to File and Respond to a Support Ticket: http://im.vu/help396
How to File and Respond to a Support Ticket on Mobile: http://im.vu/help769
Thank you!
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