I bought credits and havent received them but the money has been taken off my card
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Lucasposted
21 days ago
Hello! If the purchase was made through the mobile app, the charge must be handled with the App Store or Google Play. If the purchase was made on the website and is pending, check the order page and, if there is no update after the stated time, open a ticket. My order is pending. Why?: http://im.vu/help394
I bought credits and havent received them but the money has been taken off my card
0 Votes
1 Comments
Lucas posted 21 days ago
Hello! If the purchase was made through the mobile app, the charge must be handled with the App Store or Google Play. If the purchase was made on the website and is pending, check the order page and, if there is no update after the stated time, open a ticket. My order is pending. Why?: http://im.vu/help394
Submit a Support Ticket: https://support.imvu.com/support/tickets/new
How to File and Respond to a Support Ticket: http://im.vu/help396
How to File and Respond to a Support Ticket on Mobile: http://im.vu/help769
Thank you!
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