On June 11th I purchased my age verification pass, which is a considerable amount for a simple verification.The big problem is that the data processed from my ID was legible and valid, and the facial recognition didn't work either, even though I'm 21 years old.He says there were problems, and I saw that it didn't just happen to me, and the game really isn't going to fix it?We spend money to enjoy the pass, not simply to give it away. I contacted support and I'm hoping that this huge problem involving my money will be resolved urgently. I've tried countless times to have my document and facial recognition done, and it simply doesn't work. If this problem is not resolved, I want my money back and a refund for the expensive pass that I was prevented from using due to the technical issue.
On June 11th I purchased my age verification pass, which is a considerable amount for a simple verification.The big problem is that the data processed from my ID was legible and valid, and the facial recognition didn't work either, even though I'm 21 years old.He says there were problems, and I saw that it didn't just happen to me, and the game really isn't going to fix it?We spend money to enjoy the pass, not simply to give it away. I contacted support and I'm hoping that this huge problem involving my money will be resolved urgently. I've tried countless times to have my document and facial recognition done, and it simply doesn't work. If this problem is not resolved, I want my money back and a refund for the expensive pass that I was prevented from using due to the technical issue.0 Votes
1 Comments
Ashleyellen posted 12 days ago
Hello, this article explains about age verification failed https://support.imvu.com/support/solutions/articles/154000197026-what-if-my-age-verification-attempt-failed-
Contact imvu https://support.imvu.com/support/tickets/new
how to contact imvu and reply http://im.vu/help1097
how to created ticket on mobile http://im.vu/help769
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