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Posted 21 days ago by Zxvw
Hi Team,
I have tried completing age verification many times but it always says:
“Your session has timed out – For security, your session times out after a certain period.”
I have already tried:
• Using full browser instead of the IMVU app
• Turning off VPN, adblock, incognito & battery saver
• Clearing cache, reinstalling the app, restarting my device
• Using valid UK Passport / Driving Licence
• Trying different devices & networks
The verification link will not stay open long enough to finish.
Please reset my verification status on your end so I can start fresh.
Screenshots of the error are attached.
Thanks,
zxvw
Attachments (2)
IMG0667.png330 KB
IMG0668.png201 KB
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1 Comments
Ashleyellen posted 18 days ago
Hello, @Zxvw this article explains about age verification failed https://support.imvu.com/support/solutions/articles/154000197026-what-if-my-age-verification-attempt-failed-
Contact imvu https://support.imvu.com/support/tickets/new
how to contact imvu and reply http://im.vu/help1097
how to created ticket on mobile http://im.vu/help769
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Hi Team,
I have tried completing age verification many times but it always says:
“Your session has timed out – For security, your session times out after a certain period.”
I have already tried:
• Using full browser instead of the IMVU app
• Turning off VPN, adblock, incognito & battery saver
• Clearing cache, reinstalling the app, restarting my device
• Using valid UK Passport / Driving Licence
• Trying different devices & networks
The verification link will not stay open long enough to finish.
Please reset my verification status on your end so I can start fresh.
Screenshots of the error are attached.
Thanks,
zxvw
Attachments (2)
IMG0667.png
330 KB
IMG0668.png
201 KB
0 Votes
1 Comments
Ashleyellen posted 18 days ago
Hello, @Zxvw this article explains about age verification failed https://support.imvu.com/support/solutions/articles/154000197026-what-if-my-age-verification-attempt-failed-
Contact imvu https://support.imvu.com/support/tickets/new
how to contact imvu and reply http://im.vu/help1097
how to created ticket on mobile http://im.vu/help769
0 Votes
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