URGENT: Age Verification – Session Timeout Every Attempt

Posted 21 days ago by Zxvw

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Zxvw

Hi Team,


I have tried completing age verification many times but it always says:

“Your session has timed out – For security, your session times out after a certain period.”


I have already tried:

• Using full browser instead of the IMVU app

• Turning off VPN, adblock, incognito & battery saver

• Clearing cache, reinstalling the app, restarting my device

• Using valid UK Passport / Driving Licence

• Trying different devices & networks


The verification link will not stay open long enough to finish.

Please reset my verification status on your end so I can start fresh.

Screenshots of the error are attached.


Thanks,

zxvw

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Ashleyellen

Ashleyellen posted 18 days ago

Hello, @Zxvw this article explains about age verification failed https://support.imvu.com/support/solutions/articles/154000197026-what-if-my-age-verification-attempt-failed-


Contact imvu https://support.imvu.com/support/tickets/new


how to contact imvu and reply http://im.vu/help1097


how to created ticket on mobile http://im.vu/help769

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