I’ve paid for age verification and it’s saying failed. I’m 18 and showed my id which was accepted until I had to take a picture of my face which wouldn’t work and kept failing. Please help.
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Ashleyellenposted
23 days ago
Hello! @Chlooox
If your first age verification attempt failed, you can still request 9 more attempts. To do so, simply contact Customer Support. This article explains the age verification process: http://im.vu/help421.
If you're sure you've already paid and the money was taken out of your account, you will have to contact Customer Support to fix the issue with Age verification. They have live chat or you can submit a help ticket.
I’ve paid for age verification and it’s saying failed. I’m 18 and showed my id which was accepted until I had to take a picture of my face which wouldn’t work and kept failing. Please help.
0 Votes
2 Comments
Ashleyellen posted 23 days ago
Hello! @Chlooox
If your first age verification attempt failed, you can still request 9 more attempts. To do so, simply contact Customer Support. This article explains the age verification process: http://im.vu/help421.
How to contact Customer Support: https://support.imvu.com/support/tickets/new
How to create and respond to a ticket: http://im.vu/help396
How to create a ticket on Mobile: http://im.vu/help769
Thank you!
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JustSong posted 23 days ago
If you're sure you've already paid and the money was taken out of your account, you will have to contact Customer Support to fix the issue with Age verification. They have live chat or you can submit a help ticket.
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