I’m having an issue with Yoti age verification. Every time I try to start the verification, Yoti shows “Your session has timed out” and I cannot continue.
I have tried starting the verification again, but the same error keeps appearing. I’ve attached a screenshot of the error.
Could you please help me resolve this Yoti verification issue?
If your first age verification attempt failed, you can still request 9 more attempts. To do so, simply contact Customer Support. This article explains the age verification process: http://im.vu/help421.
Hello IMVU Support Team,
I’m having an issue with Yoti age verification. Every time I try to start the verification, Yoti shows “Your session has timed out” and I cannot continue.
I have tried starting the verification again, but the same error keeps appearing. I’ve attached a screenshot of the error.
Could you please help me resolve this Yoti verification issue?
Avatar Name: MR. J
Username: @janiiizz
Thank you.
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Screenshot20260902-112429Chrome.png
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Ashleyellen posted about 17 hours ago
Hello!
If your first age verification attempt failed, you can still request 9 more attempts. To do so, simply contact Customer Support. This article explains the age verification process: http://im.vu/help421.
How to contact Customer Support: https://support.imvu.com/support/tickets/new
How to create and respond to a ticket: http://im.vu/help396
How to create a ticket on Mobile: http://im.vu/help769
Thank you!
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