Hello, sorry to hear about your account. You will have to create a help ticket if you haven't already. You should include as much information as possible in your ticket. The username, the original email, DoB on the account, city/state/country where the account was created, and any billing information connected to it. Be sure to also include the screenshots you provided here in your ticket.
IMVU also advises choosing the account/password issue category when contacting support for a compromised account: http://im.vu/help828
Do not create multiple duplicate tickets, because it can make it harder to track the case. It does take a long time to get a response, usually more than 7 days.
For the future, I would highly suggest you create a long, strong password, and to enable 2FA. Do not click on sketchy links people send you, and never share your password.
Thank you I did just waiting on them to reply back to me
0 Votes
Eskeetposted
1 day ago
Answer
Hello, sorry to hear about your account. You will have to create a help ticket if you haven't already. You should include as much information as possible in your ticket. The username, the original email, DoB on the account, city/state/country where the account was created, and any billing information connected to it. Be sure to also include the screenshots you provided here in your ticket.
IMVU also advises choosing the account/password issue category when contacting support for a compromised account: http://im.vu/help828
Do not create multiple duplicate tickets, because it can make it harder to track the case. It does take a long time to get a response, usually more than 7 days.
For the future, I would highly suggest you create a long, strong password, and to enable 2FA. Do not click on sketchy links people send you, and never share your password.
I need some help getting my account and nobody has answered me back
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0 Votes
Eskeet posted 1 day ago Best Answer
Hello, sorry to hear about your account. You will have to create a help ticket if you haven't already. You should include as much information as possible in your ticket. The username, the original email, DoB on the account, city/state/country where the account was created, and any billing information connected to it. Be sure to also include the screenshots you provided here in your ticket.
IMVU also advises choosing the account/password issue category when contacting support for a compromised account: http://im.vu/help828
Do not create multiple duplicate tickets, because it can make it harder to track the case. It does take a long time to get a response, usually more than 7 days.
How to File and Respond to a Support Ticket on Mobile - http://im.vu/help769
How to File and Respond to a Support Ticket - http://im.vu/help396
For the future, I would highly suggest you create a long, strong password, and to enable 2FA. Do not click on sketchy links people send you, and never share your password.
IMVU Supports Two-Factor Authentication (2FA)! - http://im.vu/help925
1 Votes
2 Comments
Guest posted 1 day ago
Thank you I did just waiting on them to reply back to me
0 Votes
Eskeet posted 1 day ago Answer
Hello, sorry to hear about your account. You will have to create a help ticket if you haven't already. You should include as much information as possible in your ticket. The username, the original email, DoB on the account, city/state/country where the account was created, and any billing information connected to it. Be sure to also include the screenshots you provided here in your ticket.
IMVU also advises choosing the account/password issue category when contacting support for a compromised account: http://im.vu/help828
Do not create multiple duplicate tickets, because it can make it harder to track the case. It does take a long time to get a response, usually more than 7 days.
How to File and Respond to a Support Ticket on Mobile - http://im.vu/help769
How to File and Respond to a Support Ticket - http://im.vu/help396
For the future, I would highly suggest you create a long, strong password, and to enable 2FA. Do not click on sketchy links people send you, and never share your password.
IMVU Supports Two-Factor Authentication (2FA)! - http://im.vu/help925
1 Votes
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