I tried verifying my age on the Yoti website that it took me to but it said there was something wrong. I tried to redo it again and again but still saying the same thing. I think it might be because I have a baby face but I don’t have my ID yet because I just turned 18 Aug 24. I have also made a ticket but they haven’t responded yet. I bought AP as well and that worked perfectly fine of course but what would I do in this situation?
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Ashleyellenposted
1 day ago
Hello!
If your first age verification attempt failed, you can still request 9 more attempts. To do so, simply contact Customer Support. This article explains the age verification process: http://im.vu/help421.
I tried verifying my age on the Yoti website that it took me to but it said there was something wrong. I tried to redo it again and again but still saying the same thing. I think it might be because I have a baby face but I don’t have my ID yet because I just turned 18 Aug 24. I have also made a ticket but they haven’t responded yet. I bought AP as well and that worked perfectly fine of course but what would I do in this situation?
0 Votes
1 Comments
Ashleyellen posted 1 day ago
Hello!
If your first age verification attempt failed, you can still request 9 more attempts. To do so, simply contact Customer Support. This article explains the age verification process: http://im.vu/help421.
How to contact Customer Support: https://support.imvu.com/support/tickets/new
How to create and respond to a ticket: http://im.vu/help396
How to create a ticket on Mobile: http://im.vu/help769
Thank you!
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