To purchase AP+ (Access Pass Plus), your account must meet specific eligibility requirements. Here is a checklist to help you complete the purchase:
Age Verification: You must be 18 years or older and your account must be officially age-verified. If you haven't done this yet, you need to purchase an Age Verification Token and verify your ID first.
Platform Restrictions: AP+ is currently roll out through specific platforms. If you are having trouble purchasing it on the mobile app, try logging into the IMVU Desktop App or the official IMVU Website (IMVU Next) to see if the option is available there.
Payment Method: Make sure your payment method (Credit Card or PayPal) is registered in your name and matches your account details, as AP+ has strict security checks.
If you meet all the criteria and the purchase still fails, it is highly recommended to open a Help Ticket under the 'Billing Support' category so the official team can manually authorize the transaction for your account. Hope this helps!
Trying to purchase AP+ need help with this
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2 Comments
XfariX posted 19 days ago
9 Votes
Ashleyellen posted 23 days ago
Hello! @SteveJordan
How to contact Customer Support: https://support.imvu.com/support/tickets/new
How to create and respond to a ticket: http://im.vu/help396
How to create a Ticket on Mobile: http://im.vu/help769
Thank you!
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