Hello, IMVU Support Team. I’ve contacted you twice since September 26 about this issue, but I still haven’t received a response. I can’t purchase VIP or any other membership. Could you please tell me what’s happening with my request and help me resolve it?
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Guestposted
3 days ago
Your assistance was outstanding exactly what I was looking for Thank you Mr XfariX
2 Votes
R
Rubhemposted
3 days ago
Thanks for the so-called help, but no matter how much I follow your suggestions, I’m getting nowhere. How is it possible to go through such a hassle just to get a measly VIP status and a token? I don't remember it being this complicated before. Anyway, this will be my last stint on the app if things keep going like this.
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XfariXposted
3 days ago
Hello!
Please note that the IMVU Help Forums are handled by community members and volunteers, so we cannot check the exact status of your open tickets. However, billing and payment support tickets usually take 24 to 48 hours to receive a response, and it can sometimes take a bit longer depending on the volume of requests.
Since you are trying to purchase VIP, here are a few things you can check while waiting:
Account Hold: Sometimes, if there is a temporary security hold on your account, the system will automatically block all credit card purchases.
Alternative Payment Methods: Try purchasing through a different method like PayPal or using an IMVU Prepaid Gift Card, as these methods are highly secure and often bypass standard billing verification issues.
Do Not Open Multiple Tickets: Avoid opening new tickets for the same issue, as this can actually delay the response time. Instead, you can add a comment to your existing ticket to update the support team.
Make sure to keep an eye on your registered email for any updates from the official billing team. Hang in there!
Hello, IMVU Support Team. I’ve contacted you twice since September 26 about this issue, but I still haven’t received a response. I can’t purchase VIP or any other membership. Could you please tell me what’s happening with my request and help me resolve it?
0 Votes
3 Comments
Guest posted 3 days ago
Your assistance was outstanding exactly what I was looking for Thank you Mr XfariX
2 Votes
Rubhem posted 3 days ago
Thanks for the so-called help, but no matter how much I follow your suggestions, I’m getting nowhere. How is it possible to go through such a hassle just to get a measly VIP status and a token? I don't remember it being this complicated before. Anyway, this will be my last stint on the app if things keep going like this.
0 Votes
XfariX posted 3 days ago
10 Votes
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