It's unfair when long-term users return after a hiatus and have to wait up to three months to recover their accounts. Many become frustrated and leave IMVU because of the slow recovery process to.
I would like to suggest that IMVU build a system a sections similar like for example the Starbucks app is designed to make purchasing faster like you buy the credits on IMVU, the payment goes through, If the credits don’t appear, you contact support, the agent immediately see, payment successful, credit delivered, the agent restores the credit during the same conversation. It would be nice to have for Gift Card Redeem and Verification, Missing Credit Recovery, User Account Recovery recovering accounts after being away for a long time decide to join IMVU to be proceed faster. It would improve the user experience to some extend.
In matters like this, speed is important to users.
It's unfair when long-term users return after a hiatus and have to wait up to three months to recover their accounts. Many become frustrated and leave IMVU because of the slow recovery process to.
I would like to suggest that IMVU build a system a sections similar like for example the Starbucks app is designed to make purchasing faster like you buy the credits on IMVU, the payment goes through, If the credits don’t appear, you contact support, the agent immediately see, payment successful, credit delivered, the agent restores the credit during the same conversation. It would be nice to have for Gift Card Redeem and Verification, Missing Credit Recovery, User Account Recovery recovering accounts after being away for a long time decide to join IMVU to be proceed faster. It would improve the user experience to some extend.
In matters like this, speed is important to users.
Thank you for Listening!
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