IMVU's Terms and Conditions of Sale

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Important Points:

• You agree that all purchases are final, and that your purchases are not refundable and made at your own risk.

• If you are signing up for VIP, you also agree that you will be automatically charged each time this subscription is up for renewal, until you request a cancellation.

• If you ever dispute these charges with your bank or other payment processor, IMVU has the right to fight that dispute and in doing so, we may provide all details about the transaction to the payment processor.

These are IMVU's Terms and Conditions of Sale, excerpted from the Terms of Service.

• Every order you place through IMVU or its vendors will be deemed your offer to purchase our Products. We may accept your offer either through an email confirmation or through delivery of the items you requested. Our acceptance of each offer as specified is expressly subject to and conditional upon your acceptance of these (and only these) Terms, and our determination that the offer is based upon a legitimate intent to purchase. All prices we show on this Service are subject to change without notice. Prices stated at the beginning of delivery apply. Applicable taxes or shipping and handling charges, which may not apply to IMVU Credits or virtual products (if any), are not included in the prices, but all such charges will be added to your invoice and will be visible at Check Out before you complete your purchase.

• We will collect sales tax in the states we are required by law to do so. Thus we require your disclosure of state and country of residence when ordering. Applicable sales tax will be added to your purchase. All IMVU Credits, passes, Products, and all virtual products are non-refundable, except, in our sole and absolute discretion. Virtual products purchased will be available for use as soon as reasonably practicable.

• Shopping should be fun, and we want you to feel safe and secure when you shop with us at IMVU. As you're shopping with us online, you may give us your payment information (e.g. credit card), and we take the responsibility of caring for that information very seriously. While no security system is absolute, we employ industry standard security systems that are reasonably designed to protect your personally identifiable information ("PII") including your payment information. Our servers protect your PII using encryption which can be identified (in most browsers) by the lock icon in the status bar on secure pages. Look for this icon on any web page that asks for your PII or payment information.

• You agree to pay all fees, charges and/or associated taxes ("Fees") made to your account based on IMVU's fees, charges, and billing terms in effect as shown on the Buy Credits page and, if you are a registered Content Creator, the Developer Reports page. If you do not pay on time or if IMVU cannot charge your credit card, PayPal or other payment method for any reason, IMVU reserves the right to either suspend or terminate your access to the Service and your account and terminate these Terms. You are expressly agreeing that IMVU is permitted to bill you for the applicable Fees you may incur in connection with your use of this Service and the Fees will be billed to your credit card, PayPal or other payment method designated on your initial registration with this Service, and thereafter at regular intervals for the remainder of the term of these Terms. If you dispute these charges at any time, IMVU has the right to contest the dispute and you acknowledge that IMVU may furnish all details of the transaction to the governing body. If you cancel your account at any time, you will not receive any refund. If you have a balance due on any account, you agree that IMVU may charge such unpaid Fees to your credit card or otherwise bill you for such unpaid Fees.

• When you purchase items or services on this Service such as Credits, credit bundles, avatar names and account upgrades, your purchases are non-refundable and are made at your own risk. IMVU is under no obligation to provide any refund (either in cash or in Credits) for any item made by a third-party developer that is broken, that later becomes disabled, that is later removed or altered by the developer or by IMVU, or that was inappropriately submitted. If you have any billing problems or questions, please visit the IMVU Help Center. Additionally, if a catalog Submission item is removed from this Service as a result of an intellectual property infringement claim (or Unsuitable for IMVU content as set forth in the Virtual Goods Policy) and/or IMVU disables your use of such an item as set forth in these Terms, any cash or any Credits that you used to purchase such items will not be refunded.

• We reserve the right to furnish materially equivalent substitutions for materials which cannot be obtained in sufficient quantities, or to cancel the excess portion of the order. We shall not be in default if delivery is delayed or rendered impossible by forces of nature, war, civil commotion, governmental action, terrorism, fire, storm, flood, explosion, strikes, walkouts, other industrial disturbances, utility, services or transportation interruptions, or any other cause beyond our reasonable control. We may revise or modify Products, Product information or pricing without notice. We are not responsible for typos, fax or printing errors.