I have a problem with my VIP subscription!

Modified on Mon, 2 Jun at 7:37 AM

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VIPs get the best IMVU has to offer, but sometimes things could still go wrong. That's why we've compiled a set of helpful articles to resolve most of the concerns you may encounter. Click here to view these articles. You may also refer to the Troubleshooting section of this article.

In case these articles fail to address your VIP issues, our Customer Support team is standing by to help!


Chat with Us (VIP members only)

Use the Live Chat feature at support.imvu.com/support/home

Business hours: Tuesday to Saturday, from 9:00 AM to 6:00 PM Pacific Time


Submit a Ticket (available 24/7)

support.imvu.com/support/tickets/new

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