What to Do if Your Account Has Been Disabled or Banned by IMVU

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Your account may have been disabled for various reasons:

You (or someone else who had access to your account) deleted your account

If you have deleted your own account, you should have received a reactivation link via email when you deleted your account.  If you cannot find that email or if someone else deleted your account without your knowledge, please go to the Help Center to submit a ticket. Make sure to select General Support as the Case Category, and then select My Account was disabled from the General Topics drop-down menu. Please provide the email address and date of birth that were on the account with your request to re-enable your account.

You (or someone else who had access to your account) performed actions on your account that caused it to be disabled by an IMVU Staff

If your account was disabled by IMVU Staff, we almost always send an email to the address on your account. Common reasons why your account may have been disabled are Terms of Service violations and suspected fraud. If you need more information about your account, please go to the Help Center to submit a ticket. You may use an alternate account to do this. If you do not have one, you may check out this article.

Want to learn more about accessing your account? Check out other related articles here!

Make sure to select General Support as the Case Category, and then select My Account was disabled from the Topics drop-down menu. We can then tell you why your account was disabled and if there is a way to recover it. Also, make sure to tell us the name of the disabled account.

You (or someone else who had access to your account) changed your password so that you cannot log in, but the account is still active

If your password was changed, please see I cannot log in! for retrieving a forgotten password.