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If you happen to see charges on your card or PayPal account that you did not make, consider one of the following scenarios:
You may have purchased the same order twice or more.
You may have an active VIP subscription. Remember that we will continue to charge you for VIP until you cancel your membership. VIP Gold costs $4.99 a month, VIP Platinum costs $9.99 a month, VIP Diamond costs $19.99 a month, and VIP Emerald costs $29.99 a month. (depending on your subscription).
Your payment information may have been used by someone else in order to make purchases. If this is the case, please contact us so we can disable the offender’s account.
If you wish to contact us regarding any unrecognized charges, please make sure to be able to provide the following information:
If the charge was made via credit card -- name, last 4 digits, billing address, and expiration date of the card.
If via PayPal -- your PayPal email address.
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