How do I send a Selfie to IMVU?

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To help secure your account, IMVU may ask you to verify your identity when making purchases and sensitive account changes. These transactions include retrieving lost passwords and deactivated accounts, processing orders, or making changes to personal information (birth date, etc.).

We may ask you to send a picture of your ID during such cases. Additionally, we will need a selfie of you holding the ID to verify your ownership.

These documents may be sent either through a help ticket or a chat.

Lost your account? Don't worry! We’ve made it simple to reach us without signing in. Check out this article to learn how.

REMEMBER:  Please do not send us your selfie or ID photos unless we ask for them.

Through a Help Ticket

STEP 1. In the Case Submission field, click on the Attachment button.

STEP 2. On the file manager, double-click on the picture you wish to upload. Once added, you will see the image file name on the submission form.

STEP 3. To delete it, click on the X icon on the right.
STEP 4. Repeat steps 1-4 for any other images you wish to add, and then click Reply when you're ready to send them. 

Through a Chat

When needed, the agent will notify you of which documents you need to submit. After this, click on the paperclip button beside the chat window and follow the steps to upload the image. 

Guidelines
1. You will need to submit two images:

• The ID
• A picture of you holding the ID next to your face

The ID 

The ID must show necessary information such as your complete name, date of birth, expiration date and your photo. The quality of the image must be appropriate to be valid. 

Here’s an example of a valid ID attachment:

The following would make the ID invalid:

1. Blurry, grainy, dark, or in any way unreadable photos.

2. Photocopied documents.

3. Expired documents.

4. IDs with non-Roman Alphabet characters and no English translations.

5. Covering essential parts of the ID, like your name and photo

A picture of you holding the ID next to your face

When taking the selfie, make sure both your face and your ID are clearly visible, along with the photo on the ID. None of the documents should be covering your face. Do not send separate pictures of yourself without holding the documents. These will not be accepted.

Here is an example of a proper Selfie with an ID:

The following would make the Selfie with ID invalid:

1. Blurry, grainy, dark, or in any way unreadable photos.

2. Photocopied documents.

3. Expired documents.

4. IDs with non-Roman Alphabet characters and no English translations.

5. Covering essential parts of the ID, like your name and photo

Selfie Tips:

• Ask for assistance from a family member or friend to take a picture of you holding your ID.
• Make sure that your fingers do not cover any details on your ID while holding it.
• Make sure your entire face is visible in the photo and that the information on your ID is legible. Avoid wearing sunglasses, caps, or masks.
• Mirror selfies will not be accepted.
• Pictures of yourself without holding the documents will not be accepted.
• Pictures of you holding your ID but not showing your entire face will not be accepted.