Live Chat Support and Credit Cards

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Great news! Are you in the market for credits? How about a Marriage Package, or a Shared Room? Maybe you'd like to register your name or verify your age instead. VIP members can now place orders directly via Live Chat Support! As a plus, we'll throw in awesome virtual products as free gifts! What could be better?

How It Works

STEP 1. Open a chat session at http://support.imvu.com during regular support hours, 6am to 6pm, Pacific Time.

STEP 2. After you tell us what you would like to order, our representative will tell you all about your free gifts with purchase before collecting your billing name and address. She will then give you a link to a secure custom order page where you will enter your credit card number, expiration, and 3-digit security code. 

Note: During this process, the representative will not be able to see your full credit card number. She will only see the last four digits and will receive confirmation when the order is submitted.

STEP 3. Click Pay Now to complete your order and you will see immediately if the order was approved. 

STEP 4. Once the payment has been successfully verified, the representative will deliver all the items in your order. It's that simple!

Is this method safe?

IMVU takes security very seriously, and we have made sure this payment method is completely secure. Our partners at CardEasy have built a fully PCI-compliant order entry system that IMVU has been using for phone purchases for years. 

Who can make these purchases?

Currently, only VIP customers in certain countries will be eligible to use this payment method. Also, some accounts may not be eligible depending on account activity.

Can I gift the purchase instead?

Sure thing! Just tell us the name of the avatar you are gifting to, and we'll deliver the items straight away.

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