How to Delete Your Account on IMVU Mobile

Modified on Tue, 12 Nov at 12:41 PM

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There is now an option to deactivate or delete your account from the settings menu on IMVU Mobile. This feature is available on both iOS and Android devices.

Here are some things to know before you deactivate or delete your account:

Deactivate Your Account

Temporarily hide all information associated with your profile across IMVU. You will not be able to log in with a deactivated account, but you will receive an email with a link to reactivate your account that will work 30 days after deactivating. After this point, your account may no longer be recoverable.

Delete Your Account

Permanently delete all personal data associated with your account. You will not be able to regain access to your account once it has been completely deleted. You will have a few days to contact the customer support team if you change your mind, but there’s no guarantee that your account will be recoverable.

Apple and Facebook Logins

If you deactivate or delete an account logged in with Apple or Facebook and change your mind, you will not be able to reactivate your account as an Apple or Facebook account. The account will be reactivated as a regular IMVU login.

Remember to verify your email!

It is important to have a verified email address on your account. Once you deactivate or delete your account, you will receive an email with further information and instructions on how to reactivate your account. Your account may no longer be recoverable after a certain amount of days.

You can find steps below to delete your account using your IMVU, Apple, or Facebook login.

Delete Your Account Using Your IMVU Login

STEP 1: Tap the gear icon in the upper right corner of the main menu to get to Settings.

STEP 2: Tap on Delete Account.

STEP 3: Select Deactivate Your Account or Delete Your Account. Please thoroughly read the description of each option before making your selection. Then tap Next.

STEP 4: As an extra layer of verification, enter your IMVU login information, then tap Next.

STEP 5: If you have two-factor authentication enabled, here’s where you’ll enter your authentication code. If you do not have two-factor authentication enabled, you can move on to the next step.

STEP 6: Tap Deactivate or Delete to confirm your request. If you change your mind, tap Not Now to cancel.

Note: You will see a different dialogue on this screen if you do not have a verified email address. Tap Deactivate or Delete to confirm your request. If you change your mind, tap Not Now to cancel.

STEP 7: A confirmation screen shows that your request has been completed. You will receive an email with further information and instructions on how to reactivate your account. Tap OK to continue.

STEP 8: After tapping OK, you are redirected to the login screen, and the process is completed.

Delete Your Account Using Your Apple Login

If you deactivate or delete an account logged in with Apple and change your mind, you will not be able to reactivate your account as an Apple account. The account will be reactivated as a regular IMVU login.

STEP 1: From the IMVU app, tap the gear icon in the upper right corner to get to Settings.

STEP 2: Tap on Delete Account.

STEP 3: Select Deactivate Your Account or Delete Your Account. Please thoroughly read the description of each option before making your selection. Then tap Next.

STEP 4: Tap Continue with Apple to proceed with using your Apple account.

STEP 5: Tap Continue again to finish the sign-in process with Apple.

STEP 6: Tap Deactivate or Delete to confirm your request. If you change your mind, tap Not Now to cancel.

STEP 7: A confirmation screen shows that your request has been completed. You will receive an email with further information and instructions on how to reactivate your account. Tap OK to continue.

STEP 8: After tapping OK, you are redirected to the login screen, and the process is completed.

Delete Your Account Using Your Facebook Login

If you deactivate or delete an account logged in with Facebook and change your mind, you will not be able to reactivate your account as a Facebook account. The account will be reactivated as a regular IMVU login.

STEP 1: From the IMVU Mobile, tap the gear icon in the upper right corner to get to Settings.

STEP 2: Tap on Delete Account.

STEP 3: Select Deactivate Your Account or Delete Your Account. Please thoroughly read the description of each option before making your selection. Then tap Next.

STEP 4: Tap Continue with Facebook to proceed with using your Facebook account. Then tap Continue again to grant IMVU access to connect to your Facebook account.

STEP 5: Tap Continue to finish the sign-in process with Facebook. If you choose to cancel at this point, you will be redirected to the login screen and will have to log in again.

STEP 6: If you have two-factor authentication enabled, here’s where you’ll enter your authentication code. If you do not have two-factor authentication enabled, you can move on to the next step. If you choose to cancel at this point, you will be redirected to the login screen and will have to log in again.

STEP 7: Tap Deactivate or Delete to confirm your request. If you change your mind, tap Not Now to cancel. If you choose to cancel at this point, you will be redirected to the login screen and will have to log in again.

STEP 8: Next is a confirmation screen that your request has been completed. You will receive an email with further information and instructions on how to reactivate your account. Tap OK to continue.