soooo i went and made me some nice shades and all ... put them all great gread... and i see the beautiful green Update available in IMVU studio ... clicked that ... great restarted no problem no need to log in great .. and then i go to make a male ones and THIS happens... so .... i can't add any FBS ... and whenever i open preferences to see .. (who knows maybe a cash needed some cleaning and all) ... nope... and i even reinstalled... nope ... please if anyone can help me fix this
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Communityposted
6 months ago
Admin
Posted by “jilly10” on November 01, 2023.
[Archived]
I do not have access to a Mac OS installation right now but I can suggest doing what I did, it may help diagnose the problem.
See if you can enter the directory where the fbx2cal3d command is located and execute it from a console/terminal window, then paste the results or screenshot any errors. That is what I did on windows and it helped me find out that it was missing windows runtime libraries necessary to function.
The windows runtime libraries will not be installable on a Mac but there could be a similar library on Mac that is missing, preventing the command from functioning. That makes some sense as above there are missing version numbers in the about box telling which version is installed which probably will not be visible if the command is non-functional.
Not sure the location on a Mac but it will be something like this:
open command prompt window
cd "the dir where command is located"
./fbx2cal3d
Paste/screenshot anything that comes up. I can't promise that will fix it but that may help diagnose any errors or find out what is missing to help things along.
Hope this helps. Good luck!
0 Votes
C
Communityposted
6 months ago
Admin
Posted by “xiuco” on October 31, 2023.
[Archived]
@jilly10 thank you for helpful posting
0 Votes
C
Communityposted
6 months ago
Admin
Posted by “jilly10” on October 31, 2023.
[Archived]
Not sure if this is the same problem and if you've fixed it yet but I was pulling my hair out with this problem of not being able to import FBX into Studio on Windows 10. I was doing it fine last year but after a fresh install of Windows it seems to be missing runtime files for the FBX importer to work. I found a similar issue but it looks like they were running on a Mac.
Have a look here for the solution that worked for me
thank you @Drosselmeyer i eagerly await for anything to fix this i really love to create and use the studio. Maybe there is a spot in my system that keeps a cache that just breaks the FBX importer to download.. or messes it up .. i don't really know just a speculations. I really hope you guys find the problem.
0 Votes
C
Communityposted
6 months ago
Admin
Posted by “Drosselmeyer” on July 12, 2023.
[Archived]
Thanks @BloodyHanna, This is troubling :(. I have a ticket written up about this. I believe this is a different issue than what xuico is experiencing and the more info I can collect the easier it will be for our engineers to troubleshoot. Thanks for you help!
0 Votes
C
Communityposted
6 months ago
Admin
Posted by “BloodyHanna” on July 12, 2023.
[Archived]
i did try before a lot of cleaning , app data / studio all of those and it still uploaded with an unknown FBX importer after version 11 of the studio
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C
Communityposted
6 months ago
Admin
Posted by “BloodyHanna” on July 12, 2023.
[Archived]
i am glad its not the files i work on , and no all i see there is FBX importer Unknown :
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C
Communityposted
6 months ago
Admin
Posted by “Drosselmeyer” on July 12, 2023.
[Archived]
@xiuco, yes, we are thinking the issue you are experiencing on macOS is related to mac version and FBX executable incompatibility. I am going to continue to investigate.
0 Votes
C
Communityposted
6 months ago
Admin
Posted by “Drosselmeyer” on July 12, 2023.
[Archived]
Hi @BloodyHanna,Thanks for all of the info! I was able to import your FBX without error. You mentioned that you get an error message on the Preferences. If you dismiss the error dialog do you see a version number for the FBX Importer? Something like this:
System type 64-bit operating system, x64-based processor
Windows 10 Pro
0 Votes
C
Communityposted
6 months ago
Admin
Posted by “BloodyHanna” on July 12, 2023.
[Archived]
@Drosselmeyer here is a set i was able to load with the old studio, maybe you can try and see if the FBX cud be the potential problem. I am using the absolutely empty female acc .. PID 56816049
0 Votes
C
Communityposted
6 months ago
Admin
Posted by “BloodyHanna” on July 12, 2023.
[Archived]
the FBXs are not the problem ( i tried even old ones that are already in shop) i cant even load them in because its keeps showing the same error from the beginning. The peculiar thing in all is that in preferences there is always an error message and the FBx Import is unknown.
0 Votes
C
Communityposted
6 months ago
Admin
Posted by “xiuco” on July 12, 2023.
[Archived]
@Drosselmeyer !!!!! Thank you for your reply
0 Votes
C
Communityposted
6 months ago
Admin
Posted by “Drosselmeyer” on July 12, 2023.
[Archived]
Hi @BloodyHanna, Hmm. do you have an FBX you could send to us and the PID you are deriving from?
0 Votes
C
Communityposted
6 months ago
Admin
Posted by “BloodyHanna” on July 11, 2023.
[Archived]
1.20.4 - is still not working for me - windows
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Posted by “BloodyHanna” on October 03, 2022.
[Archived]soooo i went and made me some nice shades and all ... put them all great gread... and i see the beautiful green Update available in IMVU studio ... clicked that ... great restarted no problem no need to log in great .. and then i go to make a male ones and THIS happens... so .... i can't add any FBS ... and whenever i open preferences to see .. (who knows maybe a cash needed some cleaning and all) ... nope... and i even reinstalled... nope ... please if anyone can help me fix this
0 Votes
53 Comments
Community posted 6 months ago Admin
Posted by “jilly10” on November 01, 2023.
[Archived]I do not have access to a Mac OS installation right now but I can suggest doing what I did, it may help diagnose the problem.
See if you can enter the directory where the fbx2cal3d command is located and execute it from a console/terminal window, then paste the results or screenshot any errors. That is what I did on windows and it helped me find out that it was missing windows runtime libraries necessary to function.
The windows runtime libraries will not be installable on a Mac but there could be a similar library on Mac that is missing, preventing the command from functioning. That makes some sense as above there are missing version numbers in the about box telling which version is installed which probably will not be visible if the command is non-functional.
Not sure the location on a Mac but it will be something like this:
open command prompt window
cd "the dir where command is located"
./fbx2cal3d
Paste/screenshot anything that comes up. I can't promise that will fix it but that may help diagnose any errors or find out what is missing to help things along.
Hope this helps. Good luck!
0 Votes
Community posted 6 months ago Admin
Posted by “xiuco” on October 31, 2023.
[Archived]@jilly10 thank you for helpful posting
0 Votes
Community posted 6 months ago Admin
Posted by “jilly10” on October 31, 2023.
[Archived]Not sure if this is the same problem and if you've fixed it yet but I was pulling my hair out with this problem of not being able to import FBX into Studio on Windows 10. I was doing it fine last year but after a fresh install of Windows it seems to be missing runtime files for the FBX importer to work. I found a similar issue but it looks like they were running on a Mac.
Have a look here for the solution that worked for me
https://help.imvu.com/s/question/0D55d0000EdOOkvCQG/helpunable-to-import-fbx-to-imvu-studio-with-error-messagesomething-went-wrongdoes-anyone-happen-the-same-my-file-is-11m
Hope this helps!
0 Votes
Community posted 6 months ago Admin
Posted by “BloodyHanna” on July 12, 2023.
[Archived]thank you @Drosselmeyer i eagerly await for anything to fix this i really love to create and use the studio. Maybe there is a spot in my system that keeps a cache that just breaks the FBX importer to download.. or messes it up .. i don't really know just a speculations. I really hope you guys find the problem.
0 Votes
Community posted 6 months ago Admin
Posted by “Drosselmeyer” on July 12, 2023.
[Archived]Thanks @BloodyHanna, This is troubling :(. I have a ticket written up about this. I believe this is a different issue than what xuico is experiencing and the more info I can collect the easier it will be for our engineers to troubleshoot. Thanks for you help!
0 Votes
Community posted 6 months ago Admin
Posted by “BloodyHanna” on July 12, 2023.
[Archived]i did try before a lot of cleaning , app data / studio all of those and it still uploaded with an unknown FBX importer after version 11 of the studio
0 Votes
Community posted 6 months ago Admin
Posted by “BloodyHanna” on July 12, 2023.
[Archived]i am glad its not the files i work on , and no all i see there is FBX importer Unknown :
0 Votes
Community posted 6 months ago Admin
Posted by “Drosselmeyer” on July 12, 2023.
[Archived]@xiuco, yes, we are thinking the issue you are experiencing on macOS is related to mac version and FBX executable incompatibility. I am going to continue to investigate.
0 Votes
Community posted 6 months ago Admin
Posted by “Drosselmeyer” on July 12, 2023.
[Archived]Hi @BloodyHanna,Thanks for all of the info! I was able to import your FBX without error. You mentioned that you get an error message on the Preferences. If you dismiss the error dialog do you see a version number for the FBX Importer? Something like this:
0 Votes
Community posted 6 months ago Admin
Posted by “BloodyHanna” on July 12, 2023.
[Archived]also here is a reminder of my operating system
Processor AMD Ryzen 5 3600 6-Core Processor 3.60 GHz
Installed RAM 16.0 GB
System type 64-bit operating system, x64-based processor
Windows 10 Pro
0 Votes
Community posted 6 months ago Admin
Posted by “BloodyHanna” on July 12, 2023.
[Archived]@Drosselmeyer here is a set i was able to load with the old studio, maybe you can try and see if the FBX cud be the potential problem. I am using the absolutely empty female acc .. PID 56816049
0 Votes
Community posted 6 months ago Admin
Posted by “BloodyHanna” on July 12, 2023.
[Archived]the FBXs are not the problem ( i tried even old ones that are already in shop) i cant even load them in because its keeps showing the same error from the beginning. The peculiar thing in all is that in preferences there is always an error message and the FBx Import is unknown.
0 Votes
Community posted 6 months ago Admin
Posted by “xiuco” on July 12, 2023.
[Archived]@Drosselmeyer !!!!! Thank you for your reply
0 Votes
Community posted 6 months ago Admin
Posted by “Drosselmeyer” on July 12, 2023.
[Archived]Hi @BloodyHanna, Hmm. do you have an FBX you could send to us and the PID you are deriving from?
0 Votes
Community posted 6 months ago Admin
Posted by “BloodyHanna” on July 11, 2023.
[Archived]1.20.4 - is still not working for me - windows
0 Votes