[Archived - Jazzmine70761]

Posted by “Drosselmeyer” on May 29, 2024.

Hi @Jazzmine70761​, From your screenshot I cannot tell what you are searching, but if you are searching "jazzmine" in "all" with no filters you are going to get results that match Avatar Names, Product Names, Keywords and Descriptions that contain "jazzmine". If you want to narrow your search to just your avatar you need to use the "by creator" filter.

Posted by “Jazzmine70761” on May 24, 2024.

So the "art" keyword search seems to be based on titles of products but then is inconsistent between platforms as noted above. Perhaps support should look into why "all" seems to be filtering on mobile when it should not.

Posted by “Jazzmine70761” on May 24, 2024.

@Satori another example is that search is inconsistent by keyword in the item. I get a different number of items returned in Studio for example than I do in mobile when I type the same keyword for the products that are visible in my store. For example, in mobile when typing "art" with the "all" setting (so no filter) I get only two items displaying. When I type "art" in studio, I get I big list of multiple items with that have art in the title. Based on my prior testing, I'm not sure the tags are correctly working at all for search, just the titles of the products.

Posted by “Jazzmine70761” on May 24, 2024.

@Saturi​ As an example, the search should only be pulling up products for the person's store searched for. If I go into the web catalog and search by my avatar name today, it will display some of my products with what appears to be an incorrect count and also display the products of others in that search. Since this is over the web (not an installed app) anyone should be able to replicate these same results easily. I'm including a screenshot for your reference. Product count is also therefore inaccurate at the bottom of the screen for this search. Others have reported same issue before. There are other search issues in the ticket so it is important that support fully test them all.

Posted by “Jazzmine70761” on May 24, 2024.

@Saturi​ Please have support report on the ticket the specific steps they are taking and which platform they are testing on (mobile or web). From their comments in the ticket, it looks like they do not test all the issues in the ticket, I'm not sure they are following the steps I detailed in the ticket, and I don't see that they've tested all the issues on the different platforms indicated. They should not be closing tickets as resolved until they are fully tested and the user has at least had a chance to validate that the "solution" proposed is really a fix.

Posted by “Saturi” on May 18, 2024.

Hi, @Jazzmine70761​ We've been working with support to troubleshoot your issue. Unfortunately, we were unable to reproduce what you are experiencing. We asked Customer Support to request some additional information from you yesterday. Please make sure you are running the latest versions of the platforms you are using, and update the ticket when you have a chance. Thanks!

Posted by “Jazzmine70761” on May 18, 2024.

@Drosselmeyer​ @Saturi​ Looks like my response was deleted/removed somehow so I am reposting again. The support ticket number is Case #05679498. I have been waiting over a month for resolution but support keeps asking the same information that is already in the attachments and previous ticket responses. It feels like I am stuck in an endless loop with them and hope you can help. I think it is clear from all the user posts from different people that portions of the search were broken in the last release and that is affecting visibility of product and sales. I retested for support a couple of times in different platforms (mobile and web) but the problem persisted. I really hope that IMVU is taking this seriously and will make this a priority to fix.

Posted by “Jazzmine70761” on May 02, 2024.

Still waiting on a resolution from support and not feeling like we are getting anywhere. Support seems to keep asking for the same screenshots as were previously submitted and referring to a "filter" even though screenshots show there was none. I'm getting only a fraction of the sales I did before the release seemingly broke the search and access for users to find/see many of the items in my catalog.

Posted by “Jazzmine70761” on April 24, 2024.

CASE #05679498 - Status of the ticket is "In Progress." Thanks!

Posted by “Drosselmeyer” on April 23, 2024.

@Jazzmine70761​, Thanks for the details. What is the support ticket number? I am not part of the customer Service department. I work directly with the development teams and will need to request the ticket info from CS. Thanks.

Posted by “Jazzmine70761” on April 23, 2024.

I unfortunately do not have time to QA test the searches on every IMVU platform but hope this info and details in my ticket are enough to help your QA to test these issues. I believe they are related to the update.

Posted by “Jazzmine70761” on April 23, 2024.

We have multiple issues…Here are steps to reproduce on mobile: Click on my profile, click under products to see catalog, compare number of products there to number of products in the report. They don’t match (and this was also noted in my support ticket). Products are missing from under the profile view in mobile. For example, I see none of the art I made in that view even though filter is set to “all.” Other problems are also described in my support ticket about inability to find my catalog by searching my exact username on IMVU web. In my ticket I showed how I searched and included the error message that is returned. It also fails on a search by display name (Jaz B). Another problem on IMVU web is that I can search the product by the exact name of the product and it is not returned in the search. It should be at the top of the search. Screenshots of this were included in my ticket.

Posted by “JanXuan” on April 22, 2024.

@Drosselmeyer​ Nothing wrong with my shop, the link that I posted is from another creator. It did not load in Classic client shop when I clicked the "Try it" button in the Classic web shop. I had to search it in the Classic client shop by typing the creator name and search in decorated rooms. Then it worked.

As for @Jazzmine70761​'s shop, it only showed me a few products in the Next web shop. But maybe the bug has been solved by now since it is two or three days ago that this happened.

Posted by “Drosselmeyer” on April 22, 2024.

Hi @JanXuan​ and @Jazzmine70761​, I am able to see both of your catalogs from Classic Web and Next web. Not sure how to help.

Posted by “JanXuan” on April 22, 2024.

I searched the creator in the classic client shop, then I was able to find the room and I could see it. But it did not work from the Try button in the classic web.