[Archived - MissMaya] Why have our catalog products been culled at 10.000?

Posted by “MsPixelicious” on March 06, 2024.

UH HUH

Posted by “oxPrincessLeighxo” on March 06, 2024.

looks like this glitch is BACK !!

Posted by “Dizy” on May 16, 2023.

I have complained about the Creator Tag issue for years only to fall on deaf ears. No one should have Dizy with only 1 Z in their catalog. It's abusive and they know what they are doing when they tag your name. I consider it sales theft for a reason (a very malicious way to get sales of their own) because while clients want to see my store they find others with my name on theirs and they deviate from what should have been my sale, to begin with to someone else's store, and IMVU instead of helping creators with odd/original or unique names on the store filter they keep saying is impossible to filter out.

Posted by “4u” on May 14, 2023.

@Alyissapearl​ Its kind of the case if however, you owned the name Cats and made cat products, every product you made would be banned to the back of the catalogue, IMVU did that about 4 years ago. Situation now is if you own the name, CatsGoMeowMeow, then you'll get a boost in rankings for Cat.

Posted by “Alyissapearl” on May 14, 2023.

I typed the word * cat * into search yesterday in furniture........19 count them 19 pages before i even glimpsed a cat. Every dev with CAT in the name came up first. How are we suppose to sell things or even find anything if that the way the catty is? Utterly useless

Posted by “MissMaya” on May 13, 2023.

@RigsK​ Here I have a few screenshots with the multiple issues I mentioned.

This is a screenshot of best match limited at 834 pages in the latest version of the IMVU classic client, it actually doesn't show a full 10.000, since it is limited to page 833.

So it is more like 9996 products, best match is divided between every single creator on IMVU including all creators that just derive and submit and don't really offer anything to the variety of the catalog. Once you try to load past page 833 you get an error window and you are not allowed to load anything past that.

The following is what is shown if I type in my own creator name, these products are neither best match nor are they newest items, they are products from 5 to 10 years ago.. although it does say best match, it is not.

The following shoes my catalog limited the same way as best match in the female catalog is, limited to 9996 products and the page 834 simply does not load.

The below is the fact that a browse under my own avatar name does not return always my own products, so by limiting searches we are further harmed by the fact that IMVU tagging system is abused by users that tag creators names.

The action of limiting searches of creators name will and does harm us in the long run, since the return of those searches allows others to also use our names as a keyword in their products.

Since the new generation of IMVU software product works almost exclusively on keywords for catalog filtering and IMVU is using keywords to do marketing campaigns such as quests, etc... Is it not time to address the abuse of original IMVU creator brand names in products that are not relevant to that creator? I would go as far to even say that IMVU keywords should even be pre-selected and restricted to those pre-selections.

Dress,Pink,Y2K,Pants,Christmas are valid keywords. MissMaya is not a keyword and there is no reason to tag it in a product unless you are hoping for a match of your own product when someone is in fact searching MissMaya.

Thank you for your consideration ♥

Posted by “RigsK” on May 13, 2023.

Thank you @MissMaya​ will take a look. Can you provide a screenshot of capping in Classic Client and random search results in Classic Client? That would be super helpful. Appreciate it.

Posted by “MissMaya” on May 13, 2023.

@RigsK​ I believe IMVU classic client is still capped. Also, when I search my own name in classic client and in web shop under the female catalog I am getting this super random search of old products which has nothing to do with best match or newest items.

The search filter seems to be broken.

Posted by “LestatDeLioncourt” on May 12, 2023.

I wonder if this has anything to do with it?

https://help.imvu.com/s/question/0D55d0000DxmNtWCQU/

Posted by “cbmvb” on May 11, 2023.

Thanks @RigsK​ and the team so much! Much appreciated! My public product count is back to what it should be! I'll check later when I have time to see if it goes past the 371 pages. On mobile I see a significantly longer scroll when searching items compared to what it was a few days ago. Looking at clothing with no keywords to narrow it down shows over 25 million items. Pajamas (my major niche) shows over 39,000 items. Checking the couple of creators I know of that are above 20,000 both show numbers similar to what I saw before (above 23,000 for one and above 29,000 for another).

Posted by “RigsK” on May 11, 2023.

Hi Everyone,

Thank you again for flagging the issue and for providing the screenshots and background to help us investigate. We greatly appreciate it. The team has entered a fix which we believe has resolved the issue. If you're still experiencing problems with the 10K cap please let us know.

Posted by “Lyciel666” on May 09, 2023.

Maybe the developer level system should be reconsidered. This is what drives developers to submit tons of products to the catalog in order to become Pro Developers. However, most of the products are 1:1 derivatives of the original product or stolen products. Since then, the theft of products has become so massive.

In any case, thanks to this system, more and more of the same products end up in the shop and "fill up" almost everything.

And now suddenly the shop has to be limited. There were no such problems with the old developer level system.

Posted by “4u” on May 09, 2023.

Front page of new clients is featured developers and NFT, once you get past that group of 50 developers, the other 50,000+ of us have whatever chicken feed is left over.

Posted by “Alyissapearl” on May 09, 2023.

That would explain the drop in sales, once again IMVU have their favorites and thats how they place the shop pages, I have well over 20k in the catty and yet lucky to even make a sale this week,

Posted by “Lyciel666” on May 09, 2023.

Hi cbmvb (Customer) ok, then let's hope that the whole thing can be fixed.

Posted by “RigsK” on May 09, 2023.

Thank you all! The engineering team is investigating.

Posted by “MissMaya” on May 09, 2023.

Yes but when you click them, they don't go above the first 10.000 products. Same in classic client.

Posted by “cbmvb” on May 09, 2023.

Hi @Lyciel666​ my hope is that it is a glitch. It is possibly due to an upgrade to their database software or a new database product they installed which has a setting in one or more places that limits search results to 10,000 to reduce system load. This limit is common in database systems. With that said, this change took place at some point in mid April and until then, people were used to being able to see everything available on a given search term. Moreover, creators were used to seeing the actual number of items they have listed and the ability for someone (if they really wanted to) to go back and look at their least popular items.

In addition to all that, while I am not much of a mobile user, I do remember you could do a lot more scrolling in the shop on mobile. Now it appears that after some of the most popular items the scrolling just stops.

My hope is that IMVU will find these settings and fix them to restore the catalog to the way it was up until very recently.

Posted by “Lyciel666” on May 09, 2023.

Seriously? Now thousands of developers have to share 834 shop pages? Then it's like winning the lottery when someone buys a product that happens to be on the 834 pages. If you're one of those unlucky people whose products can only be found by filtering, you're out of luck. Which of the newcomers is filtering for the names of developers who don't even know the newcomers? Another brilliant idea from IMVU... thanks

Posted by “cbmvb” on May 08, 2023.

Hi @RigsK​ here i something I just noticed related to this... On the Classic web shop, where it lists how many clothing items vs rooms / furniture, that number is still capable of going above 10,000. See the section in the red outline below. These numbers are accurate for my shop.

I have also noticed with two other shops (from other creators) that I know to have above 20,000 items, I can see numbers in this section that are above 10,000.

So, somehow that particular count has not changed (as far as being restricted to 10,000). But most other counts are limited to 10,000.

Posted by “cbmvb” on May 04, 2023.

Thanks very much @RigsK​!

Posted by “cbmvb” on May 04, 2023.

Hi @RigsK​ this is the most recent screenshot I have from a search within the Classic web catalog. This is dated February 23, 2023 and is for the keyword pajamas. It shows 35,235 products visible in the catalog with the keyword "pajamas".

Posted by “RigsK” on May 04, 2023.

Thank you @cbmvb​ and @MissMaya​ - super helpful. We're opening a ticket for this.

Posted by “cbmvb” on May 04, 2023.

Hi @RigsK​ thanks very much for looking into this. I have a few screenshots. While my most recent screenshot from the Classic catalog is dated March 25, 2023, I strongly believe I saw numbers above 10,000 as recent as beyond the second half of the month of April 2023.

I've included screenshots from my catalog which were taken on March 25, 2023 and March 3, 2023.

March 25, 2023:

March 3, 2023:

I have a screen shot for Men's Clothing and then on the search term Pajamas (both male and female) from November, 2022. In these it shows over 35,000 items with the keyword Pajamas. It listed over 4 million items for Men's Clothing. But again, numbers above 10,000 were present in these areas as recent as the second half of April. I just haven't taken screenshots of these recently.

November 14, 2022:

November 5, 2022:

This is from February 16, 2022:

I also included the top of my Product List in Creator Reports showing I had 14,926 items (counting hidden items). That was taken just now. I included the last part of my current tier report which showed how many items were publicly available in the catalog as of May 1, 2023.

I believe these are the most recent screenshots I have. But if I find anything more recent I will post it.

Thanks to you and the rest of the IMVU staff who are working on this!

I have noticed some of the searches work a little differently now, or at least return slightly different results from before. If IMVU recently got a new database product or update to its existing database software, it is possible the 10,000 query result limit is a setting in one or more places.

Examples of recent search changes:

On Classic Client if I searched on a username for chat rooms it would return only available (non hidden) chat rooms owned by that exact user in the results. Now it seems more broad and is including rooms by users that have a partial name match.

In the web Classic catalog, it used to be more of an "or" search. Searching for "plaid pajamas" would return almost anything with either word. Now, searching that returns items with the specific phrase "plaid pajamas".

So, in my view, some things have evidently changed with the database beyond just the number of items (records) returned.

Posted by “MissMaya” on May 04, 2023.

@RigsK​ I attached a screenshot of the number that should show up. Where else would they show up if not under a browse of our unique ID's? I don't remember every name of every product I made so I need to be able to search for them somewhere, where else would I browse for the other 7000 items? Apparently the creator program list is also limited so we can't use that either.

I also want to point out that I have furniture and rooms and that those categories aren't even showing.

That is really weird. Like, I know I have furniture, I know I have rooms... maybe not as much as clothing but I do have them.

But my catalog link is ONLY giving me a clothing category.

https://www.imvu.com/shop/web_search.php?manufacturers_id=45431667

Thank you for looking into this and all of our concerns, it is appreciated ♥ Also. here is a tiers screenshot that shows my real product count, I think this is only "visible" products though because the number is much less that the real number I actually have.