Can you please upscale the peer review problem to the IT dsepartment?
It is four days that I can not do peer review. When I click "View in 3D" the page turns into a blank page.
I have filed a ticket, they answered asking what client I use. The problem is not in the client. It is in IMVU Next. I told them that, now my ticket is waiting forever. Can someone upscale this matter? Many users are having the same problem..We can not do peer review, so all submissions by other creators are delayed too.
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28 Comments
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Communityposted
3 months ago
Admin
Posted by “JanXuan” on May 17, 2023.
[Archived]
Good to hear. @RigsK
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C
Communityposted
3 months ago
Admin
Posted by “RigsK” on May 17, 2023.
[Archived]
Yes, super helpful @JanXuan, thank you!
0 Votes
C
Communityposted
3 months ago
Admin
Posted by “JanXuan” on May 17, 2023.
[Archived]
I hope that my contribution was useful. My ticket is still waiting on agent though. I let them know that it can be closed.
0 Votes
C
Communityposted
3 months ago
Admin
Posted by “RigsK” on May 17, 2023.
[Archived]
Terrific @JanXuan thank you for letting us know! The engineering team worked on that one yesterday.
0 Votes
C
Communityposted
3 months ago
Admin
Posted by “JanXuan” on May 17, 2023.
[Archived]
Peer review is working again.
0 Votes
C
Communityposted
3 months ago
Admin
Posted by “RigsK” on May 17, 2023.
[Archived]
Thank you @JanXuan ! Will forward to the team.
0 Votes
C
Communityposted
3 months ago
Admin
Posted by “JanXuan” on May 16, 2023.
[Archived]
unpeoductive*
0 Votes
C
Communityposted
3 months ago
Admin
Posted by “JanXuan” on May 16, 2023.
[Archived]
On a side note: Don't they have a computer where they can do peer review and run into this problem themselves, that would save us many unproctive days.
0 Votes
C
Communityposted
3 months ago
Admin
Posted by “JanXuan” on May 16, 2023.
[Archived]
@RigsK New screen shots sent, also a rtf document which may be more convinient for them.
I saw that the console also revealed the problem with the wen certificates for which I had made a ticket #04954370, which is still "Work in progress", so they may tackle two problems at once.I don't understand why the certificates need to take so long. I can do it for my own website with just two clicks.
Anyway, just in cade they miss my e-mail again, here we go. Seems that I can't attach the text document here.
0 Votes
C
Communityposted
3 months ago
Admin
Posted by “RigsK” on May 16, 2023.
[Archived]
Thank you @JanXuan. Do you see the "Console" tab in your screenshot? If you could please click on that (instead of "Inspector"), and provide your screenshot again, that would be great. Appreciate it!
0 Votes
C
Communityposted
3 months ago
Admin
Posted by “JanXuan” on May 15, 2023.
[Archived]
@RigsK Maybe they have looked for my account e-mail which I could not use because things went wrong when my provider switched to a different platform. I could not use my account e-mail. Maybe they can pick it up from here.
0 Votes
C
Communityposted
3 months ago
Admin
Posted by “RigsK” on May 15, 2023.
[Archived]
Hmmm...this should have reached out team and we haven't seen anything. Let me look into this for you.
0 Votes
C
Communityposted
3 months ago
Admin
Posted by “JanXuan” on May 15, 2023.
[Archived]
@RigsK Yes, I had already sent them there., Peer is not working yet, and my ticket is still "Waiting on agent."
0 Votes
C
Communityposted
3 months ago
Admin
Posted by “RigsK” on May 15, 2023.
[Archived]
@JanXuan Oh, just saw your above note. Can you send the logs to creator.advocate@imvu.com as well?
0 Votes
C
Communityposted
3 months ago
Admin
Posted by “RigsK” on May 15, 2023.
[Archived]
@JanXuan When the error occurs, in Firefox, click > More Tools > Web Developer Tools. The web console appears. With the Console tab selected, click and select Persist Logs. Let me know if that works.
0 Votes
C
Communityposted
3 months ago
Admin
Posted by “JanXuan” on May 14, 2023.
[Archived]
It is still not working, also sales are dead, and my ticket still "Waiting for agent".
0 Votes
C
Communityposted
3 months ago
Admin
Posted by “JanXuan” on May 13, 2023.
[Archived]
I think that I have sent them what they need.
0 Votes
C
Communityposted
3 months ago
Admin
Posted by “JanXuan” on May 13, 2023.
[Archived]
I think I found it. Will send it.
0 Votes
C
Communityposted
3 months ago
Admin
Posted by “JanXuan” on May 13, 2023.
[Archived]
Peer review happens in IMVU Next.
0 Votes
C
Communityposted
3 months ago
Admin
Posted by “JanXuan” on May 13, 2023.
[Archived]
Console log? What is that? I am on a desktop pc with Firefox browser. I don't know of any logs.
0 Votes
C
Communityposted
3 months ago
Admin
Posted by “RigsK” on May 13, 2023.
[Archived]
@JanXuan Would you mind sending us the error in your console log? That would help our engineers investigate. You can send the information to creator.advocate@imvu.com. Let me know if you have any questions.
0 Votes
C
Communityposted
3 months ago
Admin
Posted by “RigsK” on May 13, 2023.
[Archived]
Thank you @JanXuan! Will let the team know.
0 Votes
C
Communityposted
3 months ago
Admin
Posted by “JanXuan” on May 13, 2023.
[Archived]
The certificates problem happens only when the browser is set to Dutch language.
0 Votes
C
Communityposted
3 months ago
Admin
Posted by “JanXuan” on May 13, 2023.
[Archived]
@RigsK The "Work in progress is another peer revview issue that has not been solved yet. A problem with the web certificates. They said that "This is a nasty one".
0 Votes
C
Communityposted
3 months ago
Admin
Posted by “JanXuan” on May 13, 2023.
[Archived]
I just tried again, 1 time vote, next went blank again
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Posted by “JanXuan” on May 12, 2023.
[Archived]Can you please upscale the peer review problem to the IT dsepartment?
It is four days that I can not do peer review. When I click "View in 3D" the page turns into a blank page.
I have filed a ticket, they answered asking what client I use. The problem is not in the client. It is in IMVU Next. I told them that, now my ticket is waiting forever. Can someone upscale this matter? Many users are having the same problem..We can not do peer review, so all submissions by other creators are delayed too.
0 Votes
28 Comments
Community posted 3 months ago Admin
Posted by “JanXuan” on May 17, 2023.
[Archived]Good to hear. @RigsK
0 Votes
Community posted 3 months ago Admin
Posted by “RigsK” on May 17, 2023.
[Archived]Yes, super helpful @JanXuan, thank you!
0 Votes
Community posted 3 months ago Admin
Posted by “JanXuan” on May 17, 2023.
[Archived]I hope that my contribution was useful. My ticket is still waiting on agent though. I let them know that it can be closed.
0 Votes
Community posted 3 months ago Admin
Posted by “RigsK” on May 17, 2023.
[Archived]Terrific @JanXuan thank you for letting us know! The engineering team worked on that one yesterday.
0 Votes
Community posted 3 months ago Admin
Posted by “JanXuan” on May 17, 2023.
[Archived]Peer review is working again.
0 Votes
Community posted 3 months ago Admin
Posted by “RigsK” on May 17, 2023.
[Archived]Thank you @JanXuan ! Will forward to the team.
0 Votes
Community posted 3 months ago Admin
Posted by “JanXuan” on May 16, 2023.
[Archived]unpeoductive*
0 Votes
Community posted 3 months ago Admin
Posted by “JanXuan” on May 16, 2023.
[Archived]On a side note: Don't they have a computer where they can do peer review and run into this problem themselves, that would save us many unproctive days.
0 Votes
Community posted 3 months ago Admin
Posted by “JanXuan” on May 16, 2023.
[Archived]@RigsK New screen shots sent, also a rtf document which may be more convinient for them.
I saw that the console also revealed the problem with the wen certificates for which I had made a ticket #04954370, which is still "Work in progress", so they may tackle two problems at once.I don't understand why the certificates need to take so long. I can do it for my own website with just two clicks.
Anyway, just in cade they miss my e-mail again, here we go. Seems that I can't attach the text document here.![Console 01]()
![console 05]()
![console 04]()
![console 03]()
![console 02]()
0 Votes
Community posted 3 months ago Admin
Posted by “RigsK” on May 16, 2023.
[Archived]Thank you @JanXuan. Do you see the "Console" tab in your screenshot? If you could please click on that (instead of "Inspector"), and provide your screenshot again, that would be great. Appreciate it!
0 Votes
Community posted 3 months ago Admin
Posted by “JanXuan” on May 15, 2023.
[Archived]@RigsK Maybe they have looked for my account e-mail which I could not use because things went wrong when my provider switched to a different platform. I could not use my account e-mail. Maybe they can pick it up from here.![peer log 02]()
![peer log 01]()
0 Votes
Community posted 3 months ago Admin
Posted by “RigsK” on May 15, 2023.
[Archived]Hmmm...this should have reached out team and we haven't seen anything. Let me look into this for you.
0 Votes
Community posted 3 months ago Admin
Posted by “JanXuan” on May 15, 2023.
[Archived]@RigsK Yes, I had already sent them there., Peer is not working yet, and my ticket is still "Waiting on agent."
0 Votes
Community posted 3 months ago Admin
Posted by “RigsK” on May 15, 2023.
[Archived]@JanXuan Oh, just saw your above note. Can you send the logs to creator.advocate@imvu.com as well?
0 Votes
Community posted 3 months ago Admin
Posted by “RigsK” on May 15, 2023.
[Archived]@JanXuan When the error occurs, in Firefox, click > More Tools > Web Developer Tools. The web console appears. With the Console tab selected, click and select Persist Logs. Let me know if that works.
0 Votes
Community posted 3 months ago Admin
Posted by “JanXuan” on May 14, 2023.
[Archived]It is still not working, also sales are dead, and my ticket still "Waiting for agent".
0 Votes
Community posted 3 months ago Admin
Posted by “JanXuan” on May 13, 2023.
[Archived]I think that I have sent them what they need.
0 Votes
Community posted 3 months ago Admin
Posted by “JanXuan” on May 13, 2023.
[Archived]I think I found it. Will send it.
0 Votes
Community posted 3 months ago Admin
Posted by “JanXuan” on May 13, 2023.
[Archived]Peer review happens in IMVU Next.
0 Votes
Community posted 3 months ago Admin
Posted by “JanXuan” on May 13, 2023.
[Archived]Console log? What is that? I am on a desktop pc with Firefox browser. I don't know of any logs.
0 Votes
Community posted 3 months ago Admin
Posted by “RigsK” on May 13, 2023.
[Archived]@JanXuan Would you mind sending us the error in your console log? That would help our engineers investigate. You can send the information to creator.advocate@imvu.com. Let me know if you have any questions.
0 Votes
Community posted 3 months ago Admin
Posted by “RigsK” on May 13, 2023.
[Archived]Thank you @JanXuan! Will let the team know.
0 Votes
Community posted 3 months ago Admin
Posted by “JanXuan” on May 13, 2023.
[Archived]The certificates problem happens only when the browser is set to Dutch language.
0 Votes
Community posted 3 months ago Admin
Posted by “JanXuan” on May 13, 2023.
[Archived]@RigsK The "Work in progress is another peer revview issue that has not been solved yet. A problem with the web certificates. They said that "This is a nasty one".![Peer ticket]()
0 Votes
Community posted 3 months ago Admin
Posted by “JanXuan” on May 13, 2023.
[Archived]I just tried again, 1 time vote, next went blank again
0 Votes