My account has been placed on hold due to inactivity. I’ve been trying to reach customer service to verify my account. I was wondering how long will this take for someone to help me? It doesn’t even let me purchase vip to speak to a live representative.
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Communityposted
about 2 months ago
Admin
Posted by “Nifi” on February 08, 2024.
[Archived]
[Moved to Bug & Issues Reporting Discussions]
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Communityposted
about 2 months ago
Admin
Posted by “JAM” on February 10, 2024.
[Archived]
Hi @LustfulSerenity, this article explains Account Holds and what to do: http://im.vu/help647
It can take 1 to 5 full days for non VIP and 1 to 3 full days for VIP for customer service to respond. This article explains cases: http://im.vu/help703
Posted by “LustfulSerenity” on February 06, 2024.
[Archived]My account has been placed on hold due to inactivity. I’ve been trying to reach customer service to verify my account. I was wondering how long will this take for someone to help me? It doesn’t even let me purchase vip to speak to a live representative.
0 Votes
2 Comments
Community posted about 2 months ago Admin
Posted by “Nifi” on February 08, 2024.
[Archived][Moved to Bug & Issues Reporting Discussions]
0 Votes
Community posted about 2 months ago Admin
Posted by “JAM” on February 10, 2024.
[Archived]Hi @LustfulSerenity, this article explains Account Holds and what to do: http://im.vu/help647
It can take 1 to 5 full days for non VIP and 1 to 3 full days for VIP for customer service to respond. This article explains cases: http://im.vu/help703
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
How to file a ticket on IMVU Mobile: http://im.vu/help769
Thanks
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