[Archived - malenium] I've submitted a ticket days ago and still haven't gotten a response to my account being on hold! Is there a number I can call to get this sorted out or when can i expect a response?!
I had a period of inactivity due to work and things, so I was gone for some time. this has never happened before, and it's been days since I sent in a ticket. To which I still have yet to get a response. I was wondering if there was a help number or something I could call to get my account sorted out. I've had this account since 2011 and i really don't want to start over.
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Communityposted
10 months ago
Admin
Posted by “JAM” on April 16, 2024.
[Archived]
Hi @malenium, you need to continue to work with customer service for this issue. The Discussions are user-to-user assistance, the only way to resolve account issues is through customer service.
It can take 1 to 5 full days for non VIP and 1 to 3 full days for VIP for customer service to respond. This article explains cases: http://im.vu/help703
If you haven't received a response within this time, you can edit your case to request an agent reply.
Posted by “malenium” on April 09, 2024.
[Archived]I had a period of inactivity due to work and things, so I was gone for some time. this has never happened before, and it's been days since I sent in a ticket. To which I still have yet to get a response. I was wondering if there was a help number or something I could call to get my account sorted out. I've had this account since 2011 and i really don't want to start over.
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1 Comments
Community posted 10 months ago Admin
Posted by “JAM” on April 16, 2024.
[Archived]Hi @malenium, you need to continue to work with customer service for this issue. The Discussions are user-to-user assistance, the only way to resolve account issues is through customer service.
It can take 1 to 5 full days for non VIP and 1 to 3 full days for VIP for customer service to respond. This article explains cases: http://im.vu/help703
If you haven't received a response within this time, you can edit your case to request an agent reply.
How to contact Customer Service:
https://help.imvu.com/s/contactus
How to file and respond to a ticket: http://im.vu/help396
How to file a ticket on IMVU Mobile: http://im.vu/help769
Thanks
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