[Archived - Mihaella22] I have 23k credits, but I cant buy a look that cost 15k. Why? I tried to buy ap too with credits and it says I don't have enough credits. But damn. I have....what can I do?

Posted 7 months ago by Community

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Posted by “Mihaella22” on May 23, 2024.

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Community posted 7 months ago Admin

Posted by “Lucas” on May 24, 2024.

[Archived]

Hi @Mihaella22, there are a few reasons that you may be receiving this error, which include:

1. Your account may be on hold

2. You are trying to buy a full outfit with Promo Credits

3. You are attempting to buy a product from a disabled creator

4. You are attempting to buy a product that is hidden or set to Display Only by a creator

This article explains Account Holds: http://im.vu/help647

How to contact Customer Service:

How to file and respond to a ticket: http://im.vu/help396

How to file a ticket on IMVU Mobile: http://im.vu/help769

Thanks

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