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[Archived - shaiisa] I am requesting a refund, but why am I not receiving any response? please help.

Posted 2 months ago by Community

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Posted by “shaiisa” on June 19, 2024.

[Archived]

I recently purchased credits from your game, but the amount was deducted from my credit card and the credits were not added to my account. Could you please assist me with this issue?

 

[Mod Edit-JAM]

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Community posted 2 months ago Admin

Posted by “JAM” on June 20, 2024.

[Archived]

Hi @shaiisa​, if users purchase an IMVU upgrade on Mobile they will need to check their purchases in the Google Play or the iTunes store. IMVU has no control over Mobile store purchases.

 

If users purchased through IMVU’s website using Next, users can check their order history. 

 

IMVU pends orders as a security measure: 

https://www.imvu.com/next/settings/order/

 

This article explains pending orders: http://im.vu/help394

 

How to Contact Customer Service:

https://help.imvu.com/s/contactus

 

How to create and reply to a ticket: http://im.vu/help396

How to create a ticket on Mobile: http://im.vu/help769

 

Thanks

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