Hello everyone! I hope you all are doing well. I'm extremely frustrated right now. I started using IMVU a few months ago and overall it has been a lot of fun. I love making new outfits and making new friends. I was even going to start making rooms.
Unfortunately I was permanently banned for apparently posting content to the feed that didn't meet the IMVU GA guidelines. I was taken back as I made sure everything I posted met the TOS. If it didn't I would take it down.
So I made a new account and used the live support to get a better understanding of why the permanently banned my account and they didn't say anything except for the decision was final and there was nothing I could do. They didn't explain what specifically was wrong with my posts. None of my posts were sexually explicit or had any nudity in it.
What really frustrates me is that there is nothing I can do. They didn't even suspend my account, they went straight for permanently banning my account. Given I'm new I feel like the right course of action if anything is to suspend my account. Then I'd know I just can't post on my feed anymore.
I had a lot of people who were jealous of me I think so they'd report my posts. I say this because I see people who actually break the TOS and do so so intentionally and nothing happens to them.
I had spent a lot on that account and my friends had gifted me so much. All I wanted to do was to be a friendly member of the IMVU community and make outfits and build rooms while making friends.
I feel robbed and there is nothing I can do about it.
What can I do to get my account back? Please can someone help me
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13 Comments
Sorted by
K
Kat71679posted
about 2 hours ago
imvu just want your money, they don't see worried about customer satisfaction
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Ashleyellenposted
1 day ago
There nothing more can be done . Since you try your best to talk to imvu . I’m sorry .
0 Votes
G
Guestposted
1 day ago
And now they stop responding here
0 Votes
G
Guestposted
2 days ago
I have been talking to various support people through the live chat over the last few days. Each time I ask them to let me talk to their supervisor, they say they aren't available and that I should come back in two to three hours. I do that, and when I come back, they say the same thing again.
I've asked if there was any other way to get in contact with their supervisor and they say no.
I also ask if I can talk to someone in the review department since it seems like the people I talk to don't understand the TOS (they've told me this when I've asked them to clarify why I was banned for a "severe" violation). They once again say that isn't possible.
This has been an extremely frustrating process especially when the punishment I've been given is way out of line. I can't imagine how many other loyal members of the IMVU community that this has happened to.
0 Votes
Ashleyellenposted
2 days ago
Ask for supervisor to review account again. If you didn’t post anything inappropriate.
0 Votes
G
Guestposted
2 days ago
I never posted anything overtly sexual. None of my posts were nude.
I want to be a positive member of the IMVU community but now won't be given the chance to be one. There is no way to plead my case and ask them to overturn the disablement to a suspension.
Like I said I want to be a positive member of the community. What I did wasn't egregious. I spent so much time and money on my account, I made so many friends, and had plans to positively contribute to the IMVU community. I wouldn't want to throw all that away for nothing by intentionally posting material that violated the TOS.
And given my account was new, they didn't even suspend it, they went straight to banning me.
What I'm trying to say is I feel like I should have another chance. I'm willing to accept a suspension. When I come back I won't post any of my edits on my feed and keep strictly to making rooms. Most of all I don't want all my money that I spent to go to waste.
0 Votes
Ashleyellenposted
2 days ago
I understand how frustrating it is . It is against imvu toS . They want it to make it safe due to their be minors on there too . They are trying to protect it . If others doing same . Should report them too .
0 Votes
G
Guestposted
3 days ago
They said it isn't possible. It honestly feels like they are trying to scam me. Just as I get AP and get credits they do this to me.
In addition what I did wasn't a severe violation of the TOS, it was a simple misunderstanding. They should have known this given how new my account was and suspended my account first. Nothing I did was overtly sexual or sexually explicit.
But there is no way to appeal it or have it changed to a suspension. This is frustrating because I made a lot of friends on IMVU and was having a great time. I was going to start making rooms and get VIP so I could host. And now it's all gone.
0 Votes
Ashleyellenposted
3 days ago
I’m sorry to hear . You can see if you can get your account back .
0 Votes
G
Guestposted
3 days ago
I did. They say there was a serious violation of the TOS. I disagree as I see people post sexually explicit material on their feed and they don't get banned. The only reason I was banned was because I had a bunch of jealous people report my account and posts. I don't think a disablement of my account was the appropriate action. Maybe a suspension but once again what I did wasn't bad. They gave me no ability to appeal it either.
0 Votes
Ashleyellenposted
3 days ago
You can ask them why your account is permanently banned .
0 Votes
G
Guestposted
3 days ago
I have tried this, the support staff don't do anything. They say they don't understand the TOS so can't comment on it. One even said why IMVU banned me seems a bit excessive and that it should have been a suspension given my account was pretty new.
None of the support staff are able to put me in contact with someone who can help me understand what is going on or what I can do to fix the situation.
It feels like I've been robbed. Just as I spend money on my account they permanently ban me. To top it off they permanently ban me when I wanted to be a positive member of the IMVU community and makes rooms and continue to make outfits with my friends.
Hello everyone! I hope you all are doing well. I'm extremely frustrated right now. I started using IMVU a few months ago and overall it has been a lot of fun. I love making new outfits and making new friends. I was even going to start making rooms.
Unfortunately I was permanently banned for apparently posting content to the feed that didn't meet the IMVU GA guidelines. I was taken back as I made sure everything I posted met the TOS. If it didn't I would take it down.
So I made a new account and used the live support to get a better understanding of why the permanently banned my account and they didn't say anything except for the decision was final and there was nothing I could do. They didn't explain what specifically was wrong with my posts. None of my posts were sexually explicit or had any nudity in it.
What really frustrates me is that there is nothing I can do. They didn't even suspend my account, they went straight for permanently banning my account. Given I'm new I feel like the right course of action if anything is to suspend my account. Then I'd know I just can't post on my feed anymore.
I had a lot of people who were jealous of me I think so they'd report my posts. I say this because I see people who actually break the TOS and do so so intentionally and nothing happens to them.
I had spent a lot on that account and my friends had gifted me so much. All I wanted to do was to be a friendly member of the IMVU community and make outfits and build rooms while making friends.
I feel robbed and there is nothing I can do about it.
What can I do to get my account back? Please can someone help me
0 Votes
13 Comments
Kat71679 posted about 2 hours ago
imvu just want your money, they don't see worried about customer satisfaction
0 Votes
Ashleyellen posted 1 day ago
There nothing more can be done . Since you try your best to talk to imvu . I’m sorry .
0 Votes
Guest posted 1 day ago
And now they stop responding here
0 Votes
Guest posted 2 days ago
I have been talking to various support people through the live chat over the last few days. Each time I ask them to let me talk to their supervisor, they say they aren't available and that I should come back in two to three hours. I do that, and when I come back, they say the same thing again.
I've asked if there was any other way to get in contact with their supervisor and they say no.
I also ask if I can talk to someone in the review department since it seems like the people I talk to don't understand the TOS (they've told me this when I've asked them to clarify why I was banned for a "severe" violation). They once again say that isn't possible.
This has been an extremely frustrating process especially when the punishment I've been given is way out of line. I can't imagine how many other loyal members of the IMVU community that this has happened to.
0 Votes
Ashleyellen posted 2 days ago
Ask for supervisor to review account again. If you didn’t post anything inappropriate.
0 Votes
Guest posted 2 days ago
I never posted anything overtly sexual. None of my posts were nude.
I want to be a positive member of the IMVU community but now won't be given the chance to be one. There is no way to plead my case and ask them to overturn the disablement to a suspension.
Like I said I want to be a positive member of the community. What I did wasn't egregious. I spent so much time and money on my account, I made so many friends, and had plans to positively contribute to the IMVU community. I wouldn't want to throw all that away for nothing by intentionally posting material that violated the TOS.
And given my account was new, they didn't even suspend it, they went straight to banning me.
What I'm trying to say is I feel like I should have another chance. I'm willing to accept a suspension. When I come back I won't post any of my edits on my feed and keep strictly to making rooms. Most of all I don't want all my money that I spent to go to waste.
0 Votes
Ashleyellen posted 2 days ago
I understand how frustrating it is . It is against imvu toS . They want it to make it safe due to their be minors on there too . They are trying to protect it . If others doing same . Should report them too .
0 Votes
Guest posted 3 days ago
They said it isn't possible. It honestly feels like they are trying to scam me. Just as I get AP and get credits they do this to me.
In addition what I did wasn't a severe violation of the TOS, it was a simple misunderstanding. They should have known this given how new my account was and suspended my account first. Nothing I did was overtly sexual or sexually explicit.
But there is no way to appeal it or have it changed to a suspension. This is frustrating because I made a lot of friends on IMVU and was having a great time. I was going to start making rooms and get VIP so I could host. And now it's all gone.
0 Votes
Ashleyellen posted 3 days ago
I’m sorry to hear . You can see if you can get your account back .
0 Votes
Guest posted 3 days ago
I did. They say there was a serious violation of the TOS. I disagree as I see people post sexually explicit material on their feed and they don't get banned. The only reason I was banned was because I had a bunch of jealous people report my account and posts. I don't think a disablement of my account was the appropriate action. Maybe a suspension but once again what I did wasn't bad. They gave me no ability to appeal it either.
0 Votes
Ashleyellen posted 3 days ago
You can ask them why your account is permanently banned .
0 Votes
Guest posted 3 days ago
I have tried this, the support staff don't do anything. They say they don't understand the TOS so can't comment on it. One even said why IMVU banned me seems a bit excessive and that it should have been a suspension given my account was pretty new.
None of the support staff are able to put me in contact with someone who can help me understand what is going on or what I can do to fix the situation.
It feels like I've been robbed. Just as I spend money on my account they permanently ban me. To top it off they permanently ban me when I wanted to be a positive member of the IMVU community and makes rooms and continue to make outfits with my friends.
0 Votes
Ashleyellen posted 4 days ago
Hello , This article explains about banned account http://im.vu/help395
https://support.imvu.com/support/solutions/articles/154000196769-what-to-do-if-your-account-has-been-disabled-or-banned-by-imvu
Contact imvu https://support.imvu.com/support/tickets/new
how to contact imvu and reply http://im.vu/help1097
how to created ticket on mobile http://im.vu/help769
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