Important Support Update – Effective June 1, 2025

everything seems to be AI generated now looks like imvu is going down a dark rabbit hole sad to see it 16 years they were great not anymore the ceo now sucks

I am a Platinum VIP and I am not getting 3 party ads on imvu next 

This is the WORST Customer support help by far of any on the entire world wide web for anything, let alone a pay website...TOTAL INCOMPETENCE AND THEY IGNORE US..THATS WHY WE ARE ALL LEAVING FOR GOOD...HOW MUCH ARE WE SUPPOSED TO KEEP TAKING OF THIS??? THEY TREAT US LIKE GARBAGE...

Well I am not sure if there is any support what so ever. I have submitted two tickets in the past there has not been a single response from support, today I have submitted another ticket, not sure if this will be answered at all. I am not sure what happens to credits when you genuine earn doing the task. I paid the source and did what was required but no response from support.

My ticket has been unanswered for 14 days now, meanwhile I am unable to cash out my earnings. Great system!

Phone support will be discontinued that is crazy that you no longer are able to speak with a human yet alone you need to buy vip in otder to chat with someone or you put in a ticket and wait foor several days to get a reply and then who knows it could very well be ai After many years here since the beginning i have watched vu go from being a good place to its self destruction only a matter of time it will be gone sad that all who have worked to make ut great have left and those of us who stayed are treated like children.

I sent in a help ticket a week ago and have not had an answer, except for the original message that they send to say that they have received it . included in that message it says not to send any further messages until you hear from someone . so you send in a ticket for help but they ask not to send any more messages to find out why they are not answering . this is very strange to me . I just want to renew my VIP membership and I would just do that right now, except for the fact that I keep reading the IMVU will be shutting down . I sure wish that I could find some information.

This way imvu doesnt have to answer anything they send us here only for the mods to remove it and then we are given another link to a help link that doesnt work and not that took down the phone line and so where are we? No where there is nothing we can do does take their stuff or leave any let them have our caddy for they keep it and let other dev off our meshes!!! So its a Win Win for IMVU and we get to guess how we come out of this!

 My Platinum VIP expired and I sent in a help ticket to ask a question about it, but have not yet receive a reply . the last two years I purchased Platinum VIP yearly for $75.00 and I wanted to know if that promotion is still active so that I can renew my Platinum VIP for $75.00, or do I now have to pay $99.99 . I renewed the last 2 years over the phone . why in the world would that option no longer be valid is beyond me.

@xLaNena203Enkil Unbelievable right? Im still waiting on them to respond on how to use my 2 $50 gift cards to buy VIP..I used to do it in 2 minutes by phone or the live chat...now there are no more phones and they closed the live chat 2 days a week and we cant even use that because our VIP memberships ran out...These tickets and complaints are on these community boards are not even read by them.....we are completely ignored and this is exactly why they are losing all of their customers for good...The way they treat us like garbage and just abuse us over and over and over again.. How much are we all supposed to keep taking of this before we just give up????...Its a shame what they have done to once was a great website but people can only be disrespected and treated like trash and ignored for a certain amount of time before we just all say..."Thats it for me... enoughs enough !!!"

It's incredible!

A friend spoke with the IMVU agents through live chat and they didn't want to sell him

a 4-month VIP Diamond with the IMVU prepaid card as a gift for me. The hard way is they want me to buy it

with cash, but I wonder, I paid for that card with American cash and it wasn't valid? Why

do they sell them if now they don't want to sell us the VIP through live chat and the 

agent told my friend that I should buy the platinum, meaning she tells me which VIP I have

to have? IMVU is in decline, we are the ones who give them dividends and now they have the luxury of not selling us the VIP with an IMVU prepaid card. Could someone help me?

I can't buy my VIP on the page, if I did, it would only give me 2 months for the $50 card,

for that reason an agent would have to convert it into VIP and they don't want to help me,

please HELP!!!! This is how I've been doing it for the last 10 years by phone and live chat but now they don't wanna sale it to me with the IMVIU prepaid card and they don't even let my friends buy it for me as a gift. I don't know what to do anymore, they don't answer the tickets and they don't want to sellhe VIP for me with the IMVU prepaid card... Someone help me please!

@xLaNena203Enkil  Same exact thing is happening to me right now...and its almost 2 weeks and they still have not replied back to me...Im chasing them to try to pay them for my VIP renewal with my 2 IMVU gift cards..I even gave them the gift card numbers and everything and have heard nothing...We now have to chase them to try to pay them..how insane is this now???? They have made everything worse and more difficult and continue to do so ....No phone support and no way to contact them by chat and we have to depend on this rediculous ticket method which they take forever to answer...Like we have nothing to do but wait for them..This is why they are losing all their customers and they arent coming back..who needs this aggravation and stress? This is the worst customer service I have ever seen...and they made the worst even more worse if you could believe that...

It's very frustrating everything that's happening with IMVU,

I have been waiting for a response from an IMVU agent  for the tickets since my VIP was going to expire and I always buy my VIP with an IMVU prepaid Card. Well, it's more convenient, nobody has answered me and my VIP expired yesterday, they didn't even wait until 12 midnight to remove it, in the morning they removed it and I didn't have time to speak with an agent in the live chat, by phone it's not even worth mentioning since there is no telephone help anymore, so I wonder, How can I buy my VIP with the prepaid card if I can't speak with an agent because they removed the VIP 20 hours before it expired? I need you to respond to my ticket. I need to buy the VIP with a prepaid IMVU card. Could you contact me please? Or put back my VIP that hadn't expired yet at that moment, as it was 20 hours away from expiring--That I can at least open live chat and buy the new VIP? I need VIP to keep my store open.

I hope to hear from you soon.

@Lollipupke ..Its a real shame what this website has become and the lack of respect that these people show us as customers...I too am still waiting on them to reply to me so i can buy my VIP membership that just expired.They took the phones down so I can no longer simply pay them and do it over the phone.It used to take 2 minutes and I was done.Now I cant even contact them on the chat help and with  no phone lines anymore I have to use this rediculous thing here which is a joke.Do they even read any of these tickets??? It sure doesnt seem like they do...Its insane we have to go through this stress and wait and waste our time writing over and over again  just to pay them.They are doing a great job of losing all of their long time loyal members already and they continue to treat long time members like me and you and others like garbage.This website doesnt care anymore,they sure dont care about their customers...i dont think its going to be around much longer...people are fed up and leaving for good and not coming back...We seem to be the only ones that even care anymore....They just keep taking things away from us and making this website worse then its ever been, so what are we even paying for?? And yet they keep raising their prices on everything..VIP membership is now over 30% more than it used to be and for what? They never fix anything, they have taken down their phone lines and closed the live chat an extra 2 days a week, they never help any of us and the whole website is a broken mess, especially the music...And they had the nerve to raise prices on this??? Some nerve !!!!! They just continue to spit in all of our faces and couldnt care less what we think....

I am stil waighting answer ticket 27 mei  I put new ticket 12 juni but stil no answer wen imvu answer me and wen they take mine onhold away. I am a senior imvu member I cant buy vip our make rooms I can only waighting till they answer.I have now 2 times al wright up wath they asking me.lollipupke