Important Update About Music in IMVU Classic

@MrsJaneKing...100% agreed...I am done EVER spending any more money on this website....and all my hundreds of  friends have also said they are all done...NO MORE MONEY SPENT HERE ANY LONGER IMVU....You treat us like this, you get hit where it hurts...in the pocketbook....You can only steal from us and treat us like crap and continue to do over and over again before we all get wise and finaly say we all  had enough..and stealing all or of our music from us was the final straw....At this point I dont even care if you go out of business...You will not get a dime from me or anyone else I know on here.....Most are leaving or quitting anyways...You took a good think and ruined it big time...I hope you are proud of what you did here.....and I am going to make sure I get my money back from all the music you stole from me...

I have said on here in previous posts i will not be spending any more money on imvu .Does anyone know if we can stop recieving these hundreds of annoying IMVU offers in our mail box .

@ Misandry

I really don't believe IMVU is treating this issue with the urgency it deserves. There seems to be far more effort put into sending promotions and encouraging users to spend more money than providing meaningful updates about the loss of Mixes. I understand every business has to generate revenue, but customer support and transparency should be just as important.

As for refunds, limiting compensation to purchases made only in October 2025 is, in my opinion, not an acceptable solution. Many long-time Classic users invested years of money, time, and effort building music collections that were a meaningful part of our experience. Restricting refunds to such a narrow timeframe doesn't appear to address the broader impact on loyal customers.

Another question I have is this, if our music purchases still appear in our purchase history and transaction logs, it leads me to wonder whether those purchase records and potentially the associated content still exist within IMVU's systems in some form. I don't know the technical answer, but it raises legitimate questions about why a broader resolution has not been possible.

The continued lack of communication only increases frustration. If this issue can happen to Mixes, it naturally raises concerns about what other features or digital purchases could disappear in the future. Today it's Mixes; tomorrow it could be Trigger Songs or another feature that users have invested in.

Loyal customers deserve clear communication, fair consideration, and a resolution that reflects the trust and financial support they've given IMVU over the years. Simply asking the community to keep waiting without substantive updates is not enough. At this point, many of us aren't just looking for patience we're looking for answers.

There is no reason why we've been without our mixes for over a month now and IMVU has still not come up with a resolution beyond just MP3 radios that barely have working links on Classic Client for Classic users. Every time one of us gets in touch with them, they keep telling us to wait and wait and be patient but what are we being patient for? IMVU constantly is leaving us in the dark with NO new updates. It's looking like there is no further resolution and people still haven't received a refund at all for all the money and time they invested into buying music on this game. IMVU needs to get it together and FAST! Otherwise, they're going to keep losing loyal customers for mobile users who don't spend nearly as much money as the OG Classic users to keep this game afloat. 

I contacted the  ftc , bbb , my congressman and the Whitehouse. 

Pamela, I’m standing with you completely on this. Everything you said is the truth, and IMVU absolutely needs to be held accountable for what they did. They knew for years that the music provider was shutting down, yet they kept taking our money anyway — and now they’re pretending they had no control. That’s not just irresponsible, it’s unacceptable.

We didn’t buy music from Verve Life — we bought it from IMVU. They took our money, they hosted the store, and they profited from every single purchase. Losing the music is bad enough, but trying to limit refunds to a tiny window and offering only credits instead of real compensation is an insult to every long‑time member who invested years and thousands of dollars into their platform.

Your breakdown of the situation is exactly what needed to be said. You’re speaking for thousands of us who lost mixes, memories, and content we paid for in good faith. I fully support your efforts, your complaint, and your fight to make IMVU answer for this. They will not get away with brushing this off.

Thank you for standing up and pushing back. You have my full support all the way.

RockyG

IMVU sent me their usual copy and pasted crap that only purchases made after october of 2025 will be refunded though they knew over 2 years ago that Verve Life the muisc provider was dis-banding yet IMVU still kept taking all of our moeny knowing this and knowing we were buying into a lame duck situation...They continue to try to act innocent and naive and as the vidtims that had no control when we bought the music from IMVU and NOT Verve Life....so i wrote them back this......

Feel free to add my name.  I come from a city that loves a street fight.

@ASultryWoman..I have filed a full report with the FTC..they will be getting back to me shortly.EVERYONE NEEDS TO DO THAT.....THEY HANDLE THE THEFT AND FRAUD DONE TO US....Anyone can do that so there is no excuse  for anybody not to...

@Bammcrime Lawyers have been contacted and was told we have a definite cut and dry case.They have to do either one of 2 things....They only have 2 choices here...The first one is for IMVU to go back to that music provider Verve Life and get every single record and back files they have of each and every members music, songs and mixes and then they would need to figure out how in some way or form to give those all back to us in some kind of way they come up with on here.If they cannot get our music and mixes back they only have one other option, and this is to REFUND EACH AND EVERY ONE OF US EVERY SINGLE PENNY WE ALL HAVE SPENT HERE OVER THE YEARS ON MUSIC WE ALL BOUGHT...ACTUAL MONEY NOT..AND I REPEAT ..NOT IMVU CREDITS....THEY NEED TO REFUND US MONEY, NOT THEIR CREDITS WHICH COST THEM ABSOLUTELY NOTHING.WE BOUGHT THE MUSIC WITH CREDITS WHICH WE FIRST HAD TO PAY MONEY FOR TO GET THOSE CREDITS, SO WHAT THEY ARE DOING IS ILLEGAL BY NOT ONLY FIRST ONLY OFFERING REFUNDS ON PURCHASES MADE SINCE OCTOBER OF 2025 AND THEN THEY ARE DOUBLING DOWN WHAT THEY ARE NOT ALLOWED TO DO BY ONLY TRYING TO REFUND CREDITS AND NOT ACTUAL MONEY . WE NEED TO GET A LIST TOGETHER OF ALL PEOPLE THAT WANT TO GET INVOLVED WITH THIS...THE LAWYER IS ASKING FOR NAMES OF PEOPLE EFFECTED BY THIS WHICH OBVIOUSLY IS ALL OF US AND THERE ARE STRENGTH IN NUMBERS.THEY ARE NOT ALLOWED TO GET AWAY WITH THIS..ALSO, HAVE YOU  NOTICED IMVU HAS EVEN BACKED OFF OF OFFERING THOSE REFUNDS SINCE OCTOBER OF 2025 BECAUSE THEY KNOW WHAT THEY ARE DOING WILL LOSE IN COURT SO THERE HAS BEEN NO FOLLOW UPS OR MESSAGES ABOUT CONTACTING THEM ABOUT THOSE REDICULOUS REFUNDS NOW IN OVER A MONTH.IMVU IS ON THIN ICE HERE AND THEY KNOW IT.....

I am posting on social medias of IMVU that they are scammers and thieves and explain why. That they sell you something then take it away and dont give your money back. On official IMVU acebook for example.  They keep deleting it i keep posting that i want my money back for the purchased items ( music)  that i payed for and they just deleted it like it never existed  we all need to post this on all their social medias. Maybe less people will join or think twice before spending money. I wont spend a dime anymore on here and advice everyone member or thinking of joining NOT to joun or spend money on IMVU  

Last time I'm going to say this. Complaints in house stay in house. If you want action take all these complaints and post them on the net and make formal complaints to FTC under online consumer fraud. The official link to the FTC was posted here along with directions of how to compose your complaint. Alerting other potential money to the site  of the unfairness and callus way the consumer was victimized here will get the attention we all want. POSTING IN THIS THREAD WON'T HELP YOU. But if over 100 complaints land on the desk of a agent at the FTC and lawyer you will get some action from IMVU. There is strength in numbers.  There is also strength in posting online especially if it goes viral. Would not surprise me if staff is not posting to get a good laugh.

So what about all the credits and money that many of us have spent purchasing music tracks on IMVU? Now that the music feature has been disabled, will users be receiving any form of refund or compensation for those purchases?

And what about the music players themselves that we purchased specifically to use with those tracks? Are we expected to simply lose the value of those purchases without any reimbursement?

It is disappointing to see a feature that many users invested heavily in being removed, while those same users are left bearing the cost. As a community, we would like to know how IMVU plans to address the money and credits that were spent in good faith on content and products that are no longer functional as intended.

IMVU's success comes from its users. Decisions like these should prioritize player satisfaction and fairness, not simply profitability. We hope IMVU will seriously consider compensating affected users and providing a clear explanation of how these purchases will be handled moving forward.

There are ways that IMVU could technically update Classic to provide a model for music - BUT the reality is they won't because are trying desperately to find any reason they can to phase out Classic and push people to use Next/Desktop and Mobile platforms because they are dictating to that sector.   Notice how they had their music streaming in place on those platforms before they pulled the plug on Classic?  This is strategic on their part - they weren't left with their pants down by a 3rd party vendor.  This is the most mismanaged platform -- their only incentive is profit and it shows in everything they do.