Important Update About Music in IMVU Classic

Ain't nobody scared of IMVU. Frankly that terms of service don't mean diddly squat when it comes to outright fraud and theft, Especially if Duress is involved.

This is absolutely comical now what this company is doing..because they know lawsuits are coming and they are trying to scare members from attempting that...Now when you sign onto IMVU NEXT ..the new thing IMVU is doing is they hit you with a giant popup in your face of  their Terms of Services policies, including the Music policies....nice try IMVU..it isnt going to hold up..Your theft is blatant and illegal...heres what you see now wner you sign onto IMVU Next.....and none of us asked to see this and dont need to be seeing this as the first thing that pops up on Next IMVU..You dont need to throw the Terms of Services in all of our faces trying to scare us and attempt to deter us because you know whats coming..its not going to change us one bit and its not going to work....so stop the nonsense..heres what we see now first thing you sign onto IMVU next....its rediculous..they are basically tryng to tell us all...we dont want to hear about your complaints about you losing all of your music anymore or how we stole all your money, because we had the rights to do this to you...because here...read our terms of service ..here it is in your face...read it and shut up...Thats the meaning of them doing this popo up when you go to IMVU Next now...heres what you see now when you sign on there...

https://www.imvu.com/next/policyhub/termsofservice/

Up 

May I suggest that we take court action against Vervelife these people  have ignored our digital rights and acted illegally. I have held an account from 2012 spent thousands as you have. In 2012 the company that owns this website entered in a legally binding contract which includes consumer and digital rights. 2025 They say excludes us from compensation this notion is totally wrong and also illegal. Also I suggest you contact your banks and take their advice on taking this further.

I am now getting these responses back from IMVU...They are hiding now..They wrote back this several times....

Greetings PamelaAnderson, 

We appreciate you contacting us about the music problems, and we truly apologize for any trouble this may have caused you. We recognize that this situation is not ideal for you either. Nonetheless, we are unable to disclose information regarding this issue for security reasons. If IMVU releases any additional updates concerning music, we will relay them through official channels such as messages, forums, and our help center. 

Once again, we apologize for any inconvenience, and if you have any other inquiries, please do not hesitate to reach out to us again. 

Sincerely,

IMVU Customer Support

So right now I highly doubt they even read a thing from anyone of us on here..they just dont give a damn. Heres what I found out what they mean by they cant respond due to "security reasons"...

This message means that IMVU's third-party music provider (VerveLife) discontinued its music and licensing services, and IMVU cannot share specific legal, financial, or technical details behind the shutdown due to privacy and security policies.

What This Means For You

Music Discontinued: The music streaming and catalog features tied to that partner in IMVU Classic rooms are shut down.

No Direct Answers: Support staff are restricted from giving individual users reasons or background info on vendor contracts.

Future Updates: Any news about a new music system will be posted publicly by staff. 

So it now sounds, as I suspected ,that agents on here both on the Live Chat and also on the community boards and responding to our tickets are being told by the higher ups that be to not give us anymore feedback or information regarding anything to do with the music.They have been neutered and told to shut up.So its all just copy and pasted scripted nonsense they wil keep sending to all of us and they are being told to keep their mouths shut.They wont even reply to this community board because they arent allowed to say anything.They have gone into hiding. I also looked this up and got these answers why they are now not responding....

This message means that IMVU is hiding the specific legal or internal corporate reasons behind why their music features suddenly stopped working

The Meaning Behind the Message

"Security reasons" is corporate code: IMVU is using this phrase as standard corporate legal-speak. It means they are legally restricted, contractually obligated, or simply choosing not to share the exact backstage corporate drama or proprietary data regarding their music systems

• Their music partner shut down: In reality, IMVU’s music catalog was fully run by a third-party company called VerveLife, which completely shut down its operations and severed ties. Because of this, music features in IMVU Classic rooms broke down entirely.
• They do not have an immediate fix: By telling you to watch the IMVU Help Center or official forums for updates, they are admitting that they do not currently have a new music partner or a quick solution ready to roll out.
• IN OTHER WORDS..THEY HAVE GONE INTO HIDING AND HAVE ABSOLUTELY NO PLAN WHATSOEVER AND NO SOLUTION IN SIGHT.
• It also says the following...
• Customer service agents are completely blocked from seeing or sharing any extra information regarding this matte
• SO INCREDIBLY, IMVU HAS NOW BLOCKED THEIR OWN AGENTS FROM SEEING OR HELPING US WITH ANY MUSIC PROBLEMS...THEY HAVE NOW MADE CUSTOMER SUPPORT MUTE.JUST WHEN YOU THOUGHT THEY COULDNT GET ANY LOWER..THEY ALWAYS FIND A WAY TO.WE ARE BEING LIED TO ONCE AGAIN...

IMVU CONTINUES TO SEND MESSAGES WITH THEIR USUAL COPY AND PASTED SCRIPTED LIES AND CONTINUES TO TRY TO ACT LIKE THE POOR INNOCENT VICTIMS AFTER ROBBING ALL OF US.KEEP STICKING TO THAT SCRIPT IMVU BECAUSE THEN WE WILL SEE YOU IN COURT !!!! YOU WILL NOT GET AWAY WITH THIS....YOU ARE A BUNCH OF THIEVES.YOU STOLE ALL THE MEMBERS MONEY AND WE DONT WANT TO HEAR THE LIES AND MADE UP EXCUSES TRYING TO PAINT YOURSELVES AS SOME KIND OF POOR VICTIMS HERE..WE DO NOT WANT TO HEAR  ANYMORE ABOUT HOW YOU WERE "BLINDSIDED" WHEN VERVELIFE( ACCORDING TO YOUR LIES)  UNEXPECTEDLY SHUT DOWN THEIR SERVICES WITH SHORT NOTICE.WHO DO YOU THINK YOU ARE FOOLING HERE??????? DO YOU TAKE US ALL FOR A BUNCH OF IDIOTS????? IT WAS REPORTED OVER 2 YEARS AGO THAT VERVELIFE WAS GOING OUT OF BUSINESS...IT WAS ALL OVER THE INTERNET AND I EVEN REPORTED HERE ON THE COMMUNITY BOARD THAT THEY WERE SHUTTING DOWN MULTIPLE TIMES AND I REPORTED THIS OVER 2 YEARS AGO!!!!! SO DID THE OTHERS...WE ALL KNEW IT...YOU ARE GOING TO TRY TO ACT LIKE YOU NEVER KNEW IT WAS COMING???? YOU HAVE SOME NERVE TO LIE TO PAYING CUSTOMERS LIKE THIS...YOU ABSOLUTELY KNEW THEY WERE EVENTUALLY SHUTTING DOWN AND YOU PEOPLE PUT NO PLAN IN PLACE TO BE READY FOR IT OR WORK ON A SOLUTION FOR IT.IN FACT, YOU ALL SAT THEIR ON YOUR BUTTS AND KEPT TAKING ALL OF OUR MONEY FOR SONGS WE KEPT BUYING IN YOUR STORE EVEN THOUGH YOU ABSOLUTELY KNEW THAT WE WERE BUYING INTO A DEAD END AND WOULD BE LOSING NOT ONLY THE SONGS AND MIXES WE ALREADY OWNED, BUT ALL THESE SONGS WE KEPT BUYING WELL AFTER VERVELIFE ANNOUNCED THEY WOULD BE LEAVING....FOR OVER 2 YEARS YOU KEPT TAKING OUR MONEY ANYWAYS...YOU ROBBED US ALL AND NOW YOU KEPP ON LIEING ABOUT IT....HOW DID I AND OTHER MEMBERS KNOW VERVELIFE WAS LEAVING BUT YOU DIDNT???? THATS A JOKE THAT YOU EXPECUT US TO BELIEVE THAT..THAT WILL BE PART OF THE LAWSUIT...YOUR LIES INCLUDED...SO KEEP TELLING THEM, IT ONLY MAKES THE CASE STRONGER...I had 184 pages of music that I bought from YOU..NOT VERVELIFE, over the12 years I have been on IMVU which totals 4596 songs !!!!!! Those attachments have been included as proof.At 649 Credits per song (roughly 70 cents each), I have spent over $3300..By the way our music purchase activity log on our accounts page  does NOT even include any songs that  were gifted by our friends and others who sent them to us..That could be another 1500-2000 songs I had....So this total could be close to $5,000 spent on my music when all is said and done.YOU WILL PAY ME EVERY SINGLE PENNY YOU OWE TO ME.YOU ARE RESPONSIBLE !!!!! NOT VERVELIFE...WE PAID YOU !!!!...STOP PASSING THE BUCK AND PAY US WHAT YOU OWE US...IF IT PUTS YOU OUT OF BUSINESS SO BE IT..YOU DESERVE THAT FOR YOUR INCOMPETENCE IN NOT BEING PREPARED FOR THE MUSIC PROVIDER LEAVING...THATS ON YOU AND NOBODY ELSE....YOU DID NOTHING BUT KEEP STEALING OUR MONEY UNTIL THE LAST DAY THEY LEFT YOU AND YOU HAD PLENTY OF TIME TO DO SOMETHING ABOUT IT AND YOU DIDNT...WE WANT TOTAL REFUNDS OF EVERY SINGLE PENNY WE  ALL HAVE  SPENT ON OUR MUSIC ON THIS WEBSITE.....EVERY CENT FROM THE VERY BEGINNING OF EACH AND EVERYONE OF OUR MEMBERS FIRST DAYS AND FIRST MUSIC PURCHASES.....This is criminal what is happening here....To treat customers like this ..loyal customers to you that made this website in the first place...you should be ashamed of yourselves..you have some gall and nerve.EITHER GET OUR MUSIC, SONGS AND MIXES BACK THAT WE PAID FOR AND GET THEM UP AND RUNNING AGAIN LIKE WE HAD BEFORE THIS NIGHTMARE HAPPENED OR PAY US ALL BACK EVERY DOLLAR WE SPENT ON THAT MUSIC WE LOST...IF NOT, THEN EXPECT TO BE SUED IN A MULTI-JOINT LAWSUIT...YOU WILL NOT GET AWAY WITH THIS BLATANT THEFT NO MASTTER HOW MANY LIES AND EXCUSES YOU COME UP WITH...YOU WILL BE HELD ACCOUNTABLE IN THE END BELIEVE ME...

To IMVU,

It feels like IMVU is sitting back and laughing while its longtime users are left frustrated. Many of us have spent years supporting this platform, investing our time, money, and creativity to help build the community. Now it feels like our concerns are being ignored.

Over the years, it seems that records and features we relied on have disappeared, making it difficult to prove what we purchased or what has changed. If IMVU were to review accounts that go back 17 years, I believe they would see just how many times loyal users have experienced losses or changes. I also remember a time when only part of what was lost was returned to us in credits, which did not fully make up for it.

What hurts the most is that you removed features that made our rooms feel alive. Taking away our music didn't just remove a feature—it took away part of the experience we paid for and enjoyed. Many of us spent real money to create spaces that reflected who we are, and those spaces are no longer what we originally purchased.

I have one question, even though I don't expect an answer: Does it ever bother anyone at IMVU that the money you earn comes from people who worked hard for it? We worked hard to earn that money, and we chose to spend it supporting your company because we believed in the platform. We helped IMVU grow into what it is today.

Imagine if your paycheck suddenly lost something you depended on after you had already earned it. Wouldn't you be upset? That's how many of us feel. We aren't just complaining about a feature—we're asking for respect, accountability, and recognition for the loyalty we've shown over the years.

Longtime users deserve to be heard, not ignored.

This version expresses your disappointment without personal attacks, which gives it a better chance of being taken seriously by IMVU or other readers.

I Hope This Goes Well For Pamela, Good Luck With Your Case...

I Won't Be Doing One Myself, But Hopefully If You Get
Your Case To Be Won Here, That It Trickles Down For All
Users Who Want Your Case To Be Successful, =D


Good Luck To You, & Also I Would Act As In Support Of Your Case, Too... =D

yes

Up.  

I have an entertainment lawyer looking into this right now as we speak....There is definitely a case here...IMVU needs to be held accountable...The amount of money they owe to their members for doing this to us is staggering....It will probably put them out of business if they lose it...but they deserve that at this point for whatr they did to all of us..Its outright theft..and they knew what was happening well in advance...they are lying...and then trying to act like the poor innocent victims sideswiped by their music provider VerveLife. Spare us the BS story IMVU...  It was reported on the internet and we all knew 2 years ago Verve Life would be eventually leaving, yet IMVU put NO plan in place except to continue to take all of our money for songs IMVU KNEW WE WERE EVENTUALLY GOING TO LOSE..Its like selling a customer a car thats a lemon and the seller knows its going to eventually break down and not work, yet they sell it to you anyways...Theres laws against doing that...Laws that protect the consumer and hold the company accountable and thats what we are going to do...They stole our music and like everyone says, they are trying to ride this out and stall and delay as long as possible so we all eventually fade , give up and go away..so they can go on giving us this lousy product and keep charging for it.They dont care one bit about us so why should we about them anymore? I havent spent a dime on this site anymore and never will..Im done...I am not getting spit in my face and then paying them to spit on me more...

whyyyy

@Ericfr

You write:
As I'm sure IMVU is working its best to responsively find ways to offer us a way to recover access to nowoday's huge catalogs of musics, we all need to understand that we didn't buy musics and songs but accesses to those songs.

Yes, that's correct - at least the last part of this sentence. But I don't agree with the first part.
No, I'm pretty sure that IMVU is NOT working on a solution to this. IMVU is simply ignoring and trying to ride out this issue. As I wrote before in this thread: Its not the first time that they have lost the rights for playing these songs from a certain provider. It happened before and the thing is:

They’ve actually known for the past two years that they would lose the rights, yet they didn’t inform any of the users here. Quite the opposite: They happily continued to cash in on us, knowing full well that these rights are limited.

So... they lost their first class-action lawsuit around 2008. Did they learn their lesson? Oh no, absolutely not. This is simply mismanagement and fraud. That’s why I consider a current lawsuit to be entirely appropriate.

Just my 2 cents on this.

@NovaRainn:

copy/paste from an older posting of me (edited):

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You can still list your purchases in the music store if you're a creator. In this case you can use the credit balance event log:  https://de.imvu.com/catalog/developer_report.php?reporttype=balancelog

Export these logs as xml files (as they say max. 1.000 entries for 1 export - in my opinion its rather only 100 at one time) and import/open them in MS Excel to find all your purchases from the music store in the past.

Looks like this:

You may take screenshots too to prove your purchases. 

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IMPORTANT:
In my opinion you don't have to prove ALL of your song purchases. In my understanding IMVU will be responsible to return these details on request as soon as class action lawsuit was granted. So don't worry about that. A couple of purchases before autumn 2025 should be enough for your lawyer.

I quit using IMVU as soon as this took affect and they gave all of us power users the middle finger. Cancelled VIP, closed rooms, and have not bought any credits. I used to spend probably $200 a month on credits alone plus VIP. Only ever coming back around here and there to see if they are going to fix it. I can see they aren't, I'll delete my account eventually but if anyone on here is doing the class action thing and it has merit, message me. I'll sign it in a heartbeat. The mods and admins of IMVU stopped caring about the users like us that have kept them afloat for years. Damn shame, all this time and not even a nod at the problem or an attempt to fix it. I hope it shuts down entirely at this point.