Important Update About Music in IMVU Classic

Here is a link to join the server to all come together and work together on this. 
https://discord.gg/BKEugw6VIMVU MUSIC CASE INFORMATION

I think someone should create a discord group so we can all meet on there and decide together as a group what we will do about this, and try get the transcripts of the music purchase history as our proof. it is no longer available to view under the account page, it gives a error code 404. Lets work together to get back what we deserve. my avatar name is NovaRainn, and i want all of it back, this is unfair. i been through similar scenarios with lawyers and getting what was owed to me, so i can maybe be a help with that. Lets gather and make a change!! whos with me? 

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• What they do: They investigate patterns of unfair business practices and consumer deception.
• How to file: Submit your report online via the official FTC Report Fraud Portal.
• What to select: Choose "Internet Services", "Digital Goods", or "Online Shopping" as the complaint category.
• 2. California Attorney General (CA AG)
  Since Together Labs is a California-based corporation, the state's Attorney General investigates violations of California’s strict consumer protection laws.
  • What they do: They review consumer complaints to protect the public from unlawful or unfair business practices.
  • How to file: Fill out the consumer complaint form directly on the California Department of Justice Consumer Complaint Portal.
  • 3. Better Business Bureau (BBB)
    While not a government agency, the BBB acts as a formal mediator. Together Labs actively responds to complaints here to maintain their business rating, making it highly effective for getting a direct company response.
    • What they do: They forward your complaint directly to corporate executives, forcing the company to respond within 14 days.
    • How to file: Search for "Together Labs" or "IMVU" on the BBB Complaint Portal to launch your case.
    • Key Information to Include in Your Complaint
      To ensure your complaint is taken seriously by government investigators, structure your text using these exact details:
      • Company Legal Name: Together Labs, Inc. (Formerly IMVU, Inc.)
      • Company Address: 1300 El Camino Real #400, Redwood City, CA 94063
      • The Issue: Unfair trade practices and digital asset seizure. Explain that the platform terminated a third-party contract (VerveLife), deleted hundreds of dollars worth of user-purchased digital music assets, and refused refunds for any purchases made prior to October 2025.
      • Your Evidence: Provide your IMVU username, approximate total money spent on music over the years, and a copy of any support ticket responses where IMVU formally denied your refund request.
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Refund my money for the music songs i bought and the web radio's . And stop blaming the music vendor. I bought it on YOUR website. I dont have anything to do with the vendor. You cant sell me something and then later take it away dont give money back and then say Oh yea the vendor quit. to bad for you !.. Thats the same as Having a clothing shop, with a certain brand. and then people buy those clothes from that brand at YOUR shop. then later you break into their house and take all the clothes away. Then people are like WTF ??? why you took my clothes away ? And you be like oh.. yeah. we stopped working with that brand. so we took your clothes away. WTF ????????????? its still bought and payed for and belongs to the buyer NOT you. ! who gives a fock you stopped working with that brand. That is YOUR problem NOT mine ! Give me my songs back and mixes and lists i made or Give me my MONEY back ! Thieves !!

I agree with @AnnaMaryFl   I think we all need to file a class action suit. They did this to us years ago with the trigger music, not giving full refunds and refusing to give refunds to anyone who had been banned (with or without cause). When they took away the trigger music my main account lost over 200k in music without a single scent refunded. 

I'm sorry but I'm not accepting the excuses IMVU is giving us for why they refuse to fully compensate us for music purchases let alone going as far as completely removing our pre-existing mixes and music purchase logs. There is no reason why people should not be able to receive their credits for ALL the music they purchased and there is no reason why y'all got rid of all existing proof of the music we purchased after y'all gave us that chump change when y'all never took our mixes or music purchase logs away the several times the music store stopped working prior to its complete removal. Either accommodate to client users and what we need or continue to run us away and lose out on money because we (the OG IMVU users) are the only ones still spending money to keep this game afloat. 

Either put all my music back, the whole lists, and all my mixes i made, in the order i've put them in. Or give me my money back. Its no that hard to understand. And give me my money back for all the web radios i bought that you now broke and are totally useless products that i've payed for.  its not that hard to understand. And you keep deleting posts on social media's where i say the same things. Cowards. i do NOT recommend IMVU to anyone. They sell you something you pay for it, and then they just take the product away like you never had it or bought it.That is Theft. And then blame others that it isnt their fault, while you bought the products on their website, legit. using their coins, legit. wich you bought with your hard earned money, legit. so you purchased the product within their set up and system. LEGIT. They offered it to you. with a pricetag. and then afte you bought it they just delete the whole product no refund. THEFT is what that is called. as scam. Lure you and then rob you from the product you bought from them. . 

As you wanted radio stream, let me explain this. Most Radio Streams are costly and nobody can afford them. IMVU I suggest you add an MP3 Tab on Classic Client to make it easier for all users.

@ BambiDreamz.  The problem with filing a complaint with your local ATG office or consumer protection office is,1. They will contact the business with the complaint. 2. The business does not have to respond. 3. After so many days with no response the office closes the case and it goes away. It is the FTC that regulates online games and media. They have the power to do something  if a business responds or not.  Remember they went after and punished Facebook to the tune of 300 million in fines for violating privacy. All these consumer protection agencies and the BBB don't have the power. Help comes from the Federal Trade Commission.

I reached out to the attorney generals office/ as well as spoke to customer service. They actually have to refund it. I sent them all the information. I had 100's of music I purchased. They can't just tell us they are only refunded 1 year. They can send us the refund in credits, I have no issue, but needless to say, they have to refund. I would suggest filing complaints with your attorney generals office (local) as well as the BBB in your state. 

Par2

So far there is 124 comments on this subject. If 124 complaints land on the desk of the authorities at the FTC you better believe there would be some action taken to protect  and get justice for the consumer.

I don't know why people still twitching and moaning in here. Complaints in house stay in house. I have not seen a word of dissatisfaction  in social media  post or blogs where people can see what is happening. I did read someone put up the FTC web address, I thank them for that action, but I'm taking bets not one bothered to make a formal complaint to the people who can actually help. You don't like how you are taken advantage of but have not done the right thing to stop it.

Its really horrible people lose all there music and playlists over the last 20 years. thats the thing that made imvu what it is everybody had a chance to play music and mixs without having to be an official dj. i understand and feels people pain losing music we can never replace, i really hope imvu finds away to fix this so people get there music back. i just really hope this is not the beginning of the end of imvu. i am giving imvu the benefit of the doubt they will fix this. and i hope imvu are telling the truth thats its not there fault and its down to Verelife. i just hope they not done it so we use radios from influencers like 

https://blog.imvu.com/2025/03/05/radio-recommendations/ 

i surely would not use davons radio dunno why he is even still a influencer. was a fake friend on my list that accuses me of sadly spam but shareing hard work with friends on friend list surely is not spam and found him to be very spitful to me with no good reasons. any ways life goes on. i have faith in imvu that this will be fixed one day. after all people spent more on music than anything else. music was one of imvu biggest sellers. 

So apparently they’re only willing to refund music that was bought from Oct 1st 2025…. Everything prior to that date will NOT be refunded. This is absolutely unacceptable!! They’re basically robbing us of our hard earned money we invested. IMVU do better! 

Has anyone received a refund yet??