Important Update About Music in IMVU Classic

I'm wondering if with all the taking of products with no refunds, the constant excuses of third party issues being a reason for not giving a refund, being lied to about AP originally to get you to pay for it only for them to years later give what they promised in AP as the new AP+ so they can charge again for that service but in subscription form now, the censorship, originally advertising as an adult chat client and then letting all these kids in, and now everything with the music and all the money take/stolen from that, and thats not even all they've done, would have basis for a lawsuit...hmmm. There are enough of us to look into this, there are other companies that didn't get away with less than this. 

Reading the comments from Pamela and KynleeLyn makes me cry and feel sorry for them. I too have lost music that meant a lot to me. Is IMVU heartless that they don't feel the slightest bit of compassion for their customers? I will not be buying anything from IMVU either..... I will not support this!

@KyleeLynnMoonLight..I agree with you 100 %..THIS IS CRIMINAL WHAT THEY HAVE DONE TO ALL OF US !!!! I lost all my themed music I worked hard on for years..all that time invested making each and every mix....specialty mixes...Birthday mixes, Christmas and halloween mixes, Memorial mixes for my dear friends who passed away here...themed mixes for certain days we would have in our rooms...ALL GONE !!!...ALL GONE !!! All that time and work invested wasted....all that money stolen from us....IMVU has now completely lost the reason to stay on here....WE DO NOT WANT RADIO STATIONS OR STREAMING OR ANY OTHER CRAP...Its robotic and boring and we have no control over it...Our mixes were special to us...They were the topic of conversation, you could see the song and artist titles that were playing in the room and look it up and talk about it...It was our individuality and our own uniqueness...The mixes were our identity !!!! It made each of us original...and on top of what they already did to us, they spit in our faces and insult us by offering us worthless credits which cost them NOTHING..and only since October of 2025 purchases which is even more insane..and they think we are going to accept this????I know I will NEVER SPEND ANOTHER DIME ON THIS WEBSITE AND NEITHER ARE ANY OF MY FRIENDS....They deserve to go out of business after doing this to us....and the way they treat us like garbage...They had over a year to figure out a way to save our mixes and get another music provider and they did absolutely NOTHING....Now they want to try to fix the cancer they gave us with a band-aid...Its not going to fly IMVU !!!!! You have some nerve and gall..We better all be refunded every single cent we all paid for our music...MONEY, NOT CREDITS !!!!!!...What you did to us is insane and you should be ashamed of yourselves treating your loyal customers like this...How do you even have the nerve to keep taking money from people on this website???? You even kept taking our money when you knew that you were going to lose all the music yet kept accepting our money without even warning us we were about to lose it all.....SNEAKY AND COWARDLY...AND CRIMINAL....

I don't know a lot about law however are there enough people who are missing their music to make a class?

i have been buying music since 2013 they were all working fine the other day now they do not, an have been removed, i wanna know WTF is going on an if you are planning on re-embusing me for ALL the hundreds of songs an several mixs that have been taken ? i didnt spend hundreds ontop of hundreds of RL USD  $$$$$ to have them removed an not re-imbursed for em im livid about this an now they say there not available in my area an i live in the US in Tennessee an ive have used all my music mixs as long as ive been here & thats been years. this is not ok an i will not use some jacked up streaming site an i dont do the rediculis live streaming dj crap i dont like there music , i bought the music i liked an each mix fit the rooms i made, i want my mixs back or my money back there is no exceptions, i will not be renewing my vip an will stop createn as well, i will not spend another dime on this site till the wrong has been righted there was never any warning posted to all about this bs take down an from what im reading you are not even refunding in RL credits in the amount ppl have spend this bs an im pissed, at least second life refunds you for everything you spend dont think for one second i wont leave imvu an go back to second life an take my family with me an all of my family all 63 of them wont hesitate to drop imvu an go head to second life again, imvu you owe me well over 800k in credits since 2013 you still owe me for music you took back in 2008 an never re-imbursed after the crash that also caused my acct to be corrupted an was never properly fixed forcing me to make a new acct an lose everything in my shop an sent out memos to everyone you were going to re-imburse an i never seen any of it

I feel like no matter how hard we fight for this platform, we're not heard. IMVU takes takes takes. I understand this was a 3rd party situation but IMVU also says this when you buy from certain creators, bundles, or badges. If we don't receive what we bought or IMVU side makes a mistake, it's not on them it's on us and we lose out. We don't get refunded for all they take either, we get blamed for that too. We have things taken that shouldn't be. We have to pay subscriptions for things we were promised when we originally bought and proved what we needed to. WE are why you still have a place of business. WE are why you still have a job and paycheck. Without US, IMVU would not exist yet you keep pushing us away. You will NEVER last with just Desktop and Mobile. Too many of us prefer classic to those things. So many talk about getting a lawyer, which lets face it a lawyer would have a field day with this company and yall already got sued once, but that doesn't phase you either. I had over 54 pages of music. Would you like to do that math? I just bought music during the holidays and for a wedding yet I've not received a message about refunds at all and probably won't. That'll be another thing you make out to not be your problem. We weren't even warned ahead of time that anything was going on. We're sick of this crap. What is the point of these forums if you don't really want to listen to those that pump money into your business? SMH.   

Hello, I invested 91,509 credits in music. I am asking for a refund. I have medieval rooms where I needed special music. Your radio is useless to me. I am very angry.And I ask for an answer. Thank you.

give me my bloody refund or we going to court, im sick of imvu taking things not refunding the right amount when they the ones that screwed us customers over, until i get my full amount i will not purschase no more shit.

Hi, I have deleted the message to do with getting refund for music. I may not have as much as all that posted before me. Would there be any chance of someone sending the message again please. Thank you. Hope all before me get their credits back for what they have spent on music.

26 pages aparently . so where do i send this for a REAL refund? Next to my lawyer....  I only got refund for 1 song lmao. wtf !!!  

I was cheated out of 25 pages well over 800,000 + credits, We are being forced to use IMVU DESKTOP , Beta crap! Shame on you IMVU you will be the cause of this place closing. As soon as I find something better consider me gone!!!!!

I had atleast 25 pages, 800,000+ Credits of IMVU Songs! They only gave me 3,700 measely CREDITS this is BS!!! We are being robbed by this place. They've already forced all this new stuff on us, This place is going downhill has for years now and when they lose all their users they will have no one to blame! I guarantee if we had been accidentally given credits by them over what they think they'd had banned our accounts if we didn't pay them back. IMVU It's time you step up and treat your users right shame on you!!!!!!!!! I'm just searching for a new places cause as soon as I do they'll not receive one more red cent from me! I am DONE! Thanks for ruining a good place with your forced Beta, IMVU Desktop crap and more! Now you're stealing from us UnBELIEVABLE!!!!!

After 11 years of purchasing music on imvu i get 1851 credits for losing almost 3000 tracks .I am not happy and from this day i will no longer purchase anything on imvu .I am a greeter and will no longer greet .I will play imvu with the Inventory i have unless i recieve full credit for music i purchased .IMVU think they are giving us something we allready can do on a radio site ?

Its unbelievable what IMVU is trying to get away with here....I had 184 pages of music that I bought from them over the12 years I have been on IMVU which totals 4596 songs !!!!!! Those attachments are included below as proof.At 649 Credits per song (roughly 70 cents each), I have spent over $3300..By the way our music purchase activity log on our accounts page  does NOT even include any songs that  were gifted by our friends and others who sent them to us..That could be another 1500-2000 songs I had....So this total could be close to $5,000 spent on my music when all is said and done....and their solution was to offer me a few hundred credits that cover music purchases since October 2025 which is a complete joke !!!! Credits cost them NOTHING.Talk about spitting in your face....Their solution to make up for almost $5,000 in hard earned money spent from myself and my friends money was to try to give me  about 20 to 30 dollars worth of worthless credits which cost them nothing???? And the insanity is that IMVU continued to take our money all the way up to this point for songs we kept buying from their store even though they knew they were going to lose the music provider soon..Sneaky....On top of that, they had a full year to find another music provider and did absolutely NOTHING to find one all that time.They never informed us one time that we would all be soon losing all of our cherished music !!!!! Now their excuse is to blame it all on the music provider and act like IMVU is the little innocent victim whos surprised and shocked what VerveLife (the music provider) did..That is NOT going to fly here !!!! I cant even imagine how much money they have taken in over the years from people buying songs from THEIR MUSIC STORE..WE BOUGHT THESE SONGS AS IMVU MEMBERS...NOT AS VERVELIFE MEMBERS..Newsflash for you IMVU..YOU ARE RESPONSIBLE...STOP PASSING THE BUCK AND PASS US OUR BUCKS !!! WE WANT TOTAL REFUNDS OF EVERY SINGLE PENNY WE  ALL HAVE  SPENT ON OUR MUSIC ON THIS WEBSITE.....EVERY CENT FROM THE VERY BEGINNING OF EACH AND EVERYONE OF OUR MEMBERS FIRST DAYS AND FIRST MUSIC PURCHASES.....This is criminal what is happening here....To treat customers like this ..loyal customers to you that made this website in the first place...you should be ashamed of yourselves..you have some gall and nerve...YOU NEED TO FIX THIS THE RIGHT WAY AND FAST !!! We are all sick and tired of being used, abused and treated like garbage, let alone now ripped off and having all our money stolen...How much more are we all supposed to take here????? DO THE RIGHT THING FOR ONCE !!! EITHER GET OUR MUSIC, SONGS AND MIXES BACK THAT WE PAID FOR AND GET THEM UP AND RUNNING AGAIN LIKE WE HAD BEFORE THIS NIGHTMARE HAPPENED OR PAY US ALL BACK EVERY DOLLAR WE SPENT ON THAT MUSIC WE LOST.....FIX THIS THE RIGHT WAY !!!!

So, hear me out. I bought a car like 15 years ago. A Toyota at a Toyota dealer. all fine.  then 15 years later i wake up and my car is gone. i think its stolen ! But there is a letter in the mailbox saying. " Hi ! the dealership where you bought your car from doesnt exist anymore. the owner retired and the shop is closed. So we took your car ! Maybe we can give a little refund but only uif you bought the car last year or shorter ! If you bought it longer ago. well F... you ! HAHAHAH !  Dont blame us ! Blame the owner of the dealership. He quit, we didnt. So its out of our hands. So now you lost you car AND your money. NO REFUND !  Hahahah F.,, you. "  Go find the owner of the dealership. Dont bother us. We are just Toyota. And we took your car. Bye ! "   Thats basicly in a nuttshell what is going on here.