Important Update About Music in IMVU Classic

@ BambiDreamz.  The problem with filing a complaint with your local ATG office or consumer protection office is,1. They will contact the business with the complaint. 2. The business does not have to respond. 3. After so many days with no response the office closes the case and it goes away. It is the FTC that regulates online games and media. They have the power to do something  if a business responds or not.  Remember they went after and punished Facebook to the tune of 300 million in fines for violating privacy. All these consumer protection agencies and the BBB don't have the power. Help comes from the Federal Trade Commission.

I reached out to the attorney generals office/ as well as spoke to customer service. They actually have to refund it. I sent them all the information. I had 100's of music I purchased. They can't just tell us they are only refunded 1 year. They can send us the refund in credits, I have no issue, but needless to say, they have to refund. I would suggest filing complaints with your attorney generals office (local) as well as the BBB in your state. 

Par2

So far there is 124 comments on this subject. If 124 complaints land on the desk of the authorities at the FTC you better believe there would be some action taken to protect  and get justice for the consumer.

I don't know why people still twitching and moaning in here. Complaints in house stay in house. I have not seen a word of dissatisfaction  in social media  post or blogs where people can see what is happening. I did read someone put up the FTC web address, I thank them for that action, but I'm taking bets not one bothered to make a formal complaint to the people who can actually help. You don't like how you are taken advantage of but have not done the right thing to stop it.

Its really horrible people lose all there music and playlists over the last 20 years. thats the thing that made imvu what it is everybody had a chance to play music and mixs without having to be an official dj. i understand and feels people pain losing music we can never replace, i really hope imvu finds away to fix this so people get there music back. i just really hope this is not the beginning of the end of imvu. i am giving imvu the benefit of the doubt they will fix this. and i hope imvu are telling the truth thats its not there fault and its down to Verelife. i just hope they not done it so we use radios from influencers like 

https://blog.imvu.com/2025/03/05/radio-recommendations/ 

i surely would not use davons radio dunno why he is even still a influencer. was a fake friend on my list that accuses me of sadly spam but shareing hard work with friends on friend list surely is not spam and found him to be very spitful to me with no good reasons. any ways life goes on. i have faith in imvu that this will be fixed one day. after all people spent more on music than anything else. music was one of imvu biggest sellers. 

So apparently they’re only willing to refund music that was bought from Oct 1st 2025…. Everything prior to that date will NOT be refunded. This is absolutely unacceptable!! They’re basically robbing us of our hard earned money we invested. IMVU do better! 

Has anyone received a refund yet??

well been here for years and this change is not right to just take things from people that have purchased music  and not even a email to some im one of them and still waiting on a refund on at least some of my music  been here since 2012  off and on  so imvu u need to get busy this is crazy how you all just took our music  then u cant even talk to anyone  u even not taking calls cant make tickets refund spent to much with u all for u to just take something from me 

Over a million credits spent, and also music bought after October 2025, still no offer of a refund. Users dropping off more and more, going to other platforms. Some I know are even refusing to update at all because they don't want to deal with this radio streaming. I will never use Desktop/Next/Mobile, I've been with classic in one way or another since the site began and we all had giant heads. This is such a crappy way to treat the people that basically helped build and shape the community and kept you all afloat. 

ok so am in a friends room and i cant hear the url they have on, its seems to be blocked, im in uk theyre in usa, so how is this gonna work, also there the issue of only room owner and mods adding music?, so i cant add a stream for music i would like in the room.... theres a disconnect here, i have people who came to my rooms ik who cant upgrade because they have older pcs, so where does that leave, them, before they could at least hear music lists no matter what, luckily i have youtube players and preset music so they can listen to something....

Can i also get a refund on all the web radio products and players i bought trough the years, because non of them works anymore. SMH.  I cant get that stupid stream radio to work. most links it says failed! . Only 1 or 2 works but isnt the music i want ofc.. so now im dressed up in 70's disco clothes and avi in my Boogie Nights room ( P.C.)  wanting to dance on my disco music. But now im in disco fit in a disco room listening to :  Guns 'n'Roses - Paradise city. .. Make it make sense !!! WTF !!!!  

I TAKE BACK MY EARLIOR STATEMENT AN RANT, IMVU TY TY TY FOR THE AMAZING RADIO YOU ADDED, GRANTED IT ONLY PLAYS MP3' STATIONS BUT DAMN I LOVE IT, I CAN LISTEN TO MUSIC I COULDNT EVEN FIND OR GET IN MUSIC SHOP, OR ID GET THROUGH HALF A LIST AN LOSE MUSIC SO I HAD TO RELOAD THE ROOM TO HEAR IT, AFTER A WILE IT GOT BOTHERSOME, OR SONGS WOULDNT PLAY AT ALL, THIS IS EPIC TY TY TY, IT HAS ALL THE SONGS IVE HAD BEFOR ON MY MIXS, GRANTED ITS NOT MY MIX'S BUT TBH WHEN ANOTHER PLATFORM PULLS THERE CONTRACTS YOUR LEFT WITH ALOT OF ANGRY PPL AN I UNDERSTAND THIS, AT FIRST I DIDNT THIS MAKES UP FOR THE MIX'S I COULD NEVER LISTEN TO IN MY ROOMS CAUSE YOU HAD TO HAVE TWO PPL, NOW I CAN ACTUALLY LISTEN TO MUSIC IN MY ROOMS AN PPL REALLY ENJOY THE SONG SALECTIONS AN MY ROOMS ARE FILLING UP FAST AN NOW EMPTY ROOMS ARE FULL AGAIN , TY TY TY LOVE THIS TY TY TY. 

I been buying music for years, I expect a complete refund, through credits at the least. Otherwise I will file a complaint with the Better Business Bureau.  

KitanaKang ..We already have youtube and mp3 players i use them in my rooms .I'm on classic always have been and will be until they mess us up complete;y then its Adios IMVU

I agree with Kitana, since customized radio streaming where you want a choice to listen to your favourite songs are costly. I agree with having a Youtube Player or MP3 Player on IMVU Classic Client. But the sad thing is on IMVU Desktop Version they removed YouTube player, I checked earlier.