Customer Support Update: Get Help Without an Alt Account! : Community Center

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Guest posted about 1 month ago

Postei um ticket e até agora não responderam e nem resolveram minha questão

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I

Isabonneville posted about 1 month ago

Hello, could you please pass this product on to me?

71260158

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I

Isabonneville posted about 1 month ago

Hello, could you please pass this product on to me?

71260158

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I

Isabonneville posted about 1 month ago

Hello, could you please pass this product on to me?

71260158

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G

Guest posted about 1 month ago

Hello, good evening, my name is JAMFERA19. In the game, I deactivated my account on May 1st at 10:40 pm (6 days ago), but I sent a message to cancel the deletion and reactivate it. However, until now I have not received a response. I even created another account to contact them through the panel, but I have not received a response either.

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Sataniel posted about 1 month ago

Нужна помощь с верификацией,провалила верефикацию так как проходила её впервые и не сразу поняла что от меня хотят. В результате теперь только через поддержку. Создала тикет в поддержку ещё 6 дней назад. Очень хотелось бы верефицировать аккаунт.

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D

Darkemperore2 posted about 1 month ago

Hello,

It has now been almost a month since my IMVU account was hacked. I submitted a support ticket right away, but I keep being asked for the email address I used when I created the account.

Unfortunately, at that time, I used a temporary and fictitious email address because I didn’t think I would end up liking the game so much. Over time, I grew to really enjoy IMVU and invested a lot of time and money into my account, which I now want to recover.

I have already submitted a copy of my ID to prove that I am the rightful owner of the account, but I still haven’t received any solution. I am willing to provide any other necessary information to help verify my identity.

Please, I sincerely ask for your help. This account means a lot to me, and I trust in your understanding.

Best regards,

’

1 Votes

D

Darkemperore2 posted about 1 month ago

Hello,

It has now been almost a month since my IMVU account was hacked. I submitted a support ticket right away, but I keep being asked for the email address I used when I created the account.

Unfortunately, at that time, I used a temporary and fictitious email address because I didn’t think I would end up liking the game so much. Over time, I grew to really enjoy IMVU and invested a lot of time and money into my account, which I now want to recover.

I have already submitted a copy of my ID to prove that I am the rightful owner of the account, but I still haven’t received any solution. I am willing to provide any other necessary information to help verify my identity.

Please, I sincerely ask for your help. This account means a lot to me, and I trust in your understanding.

Best regards,

’

0 Votes

D

Darkemperore2 posted about 1 month ago

Hello,

It has now been almost a month since my IMVU account was hacked. I submitted a support ticket right away, but I keep being asked for the email address I used when I created the account.

Unfortunately, at that time, I used a temporary and fictitious email address because I didn’t think I would end up liking the game so much. Over time, I grew to really enjoy IMVU and invested a lot of time and money into my account, which I now want to recover.

I have already submitted a copy of my ID to prove that I am the rightful owner of the account, but I still haven’t received any solution. I am willing to provide any other necessary information to help verify my identity.

Please, I sincerely ask for your help. This account means a lot to me, and I trust in your understanding.

Best regards,

’

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Guest posted about 2 months ago

Is anyone else getting text from an account called SaveInfo? They are saying they are staff and keep asking for me to add $500 to my account.

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PhoenixFire2 posted about 2 months ago

Why was my account placed on hold

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A

Alicekitsune30 posted about 2 months ago

Minha conta está desativada

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Lucas posted about 2 months ago

Hi everyone! Thanks for the comments. Tickets may take 1-5 days to receive a response from customer support agents. It's important to avoid adding comments as this may reset the queue time for your case. Additionally, these articles may be helpful:

How to create and respond to a ticket: http://im.vu/help769

How to create a Ticket on Mobile: http://im.vu/help769

Have fun on IMVU!

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YutakaSuzuki posted about 2 months ago

We’re pleased to announce that you can now receive assistance from Customer Support for login issues without needing to create an alternate account.

Wait, Till They Realize How Much Trouble It Will Be To Get The Help Their Suggesting People Can Get With This...

o______@

A. You Can Finally Get Help With An Account Without Needing To Sign-In From Now On...

B. Oh, Thank Goodness, So Does That Mean You'll Help Me Recover An Account Deleted From The System??

C. Radio Silence From The IMVU Staff For 10 Years...

-------------------------------------------------------------------

Yup, Pretty Much Sums Up, How This Will Go, ~_~

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Maduzk posted 2 months ago

Criei um ticket... e ainda não tenho respostas... Quero saber como posso falar com alguém para realmente me ajudar

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