Customer Support Update: Get Help Without an Alt Account!

Posted over 1 year ago by Saturi

Pinned Topic

Saturi Admin

We’re pleased to announce that you can now receive assistance from Customer Support for login issues without needing to create an alternate account. Simply fill out the form that opens when you submit a ticket in the Community Center while logged out. This form is exclusively for support with login-related issues. For more details, visit this link.We hope this update makes support more accessible for everyone!

21 Votes

236 Comments

GleamDark posted 7 days ago

no puedo publicar una sala cuando lo ago me pone

This room cannot be made available to GA users since it has one or more AP-attached items. Please renew those items first. Thank you.

This is what it tells me when I try to publish a room, but it turns out there's no AP-attached item, and it still keeps telling me to remove the AP, but there's nothing AP-attached. I don't understand what's happening., y no ay nada ap

0 Votes

Guest posted 12 days ago

Hi, I bought Age of Empires + AP, do they give you coins?they have not arrived

0 Votes

Lucas posted 12 days ago

Hello there! Thank you all for sharing your feedback and experiences on this topic. To help anyone who may still need assistance, here are some useful articles based on the most common issues mentioned in this topic:

Are you unable to purchase items, credts or receive gifts? Then your account may be on hold. We got you! Check out this article to learn more why.
Is your account disabled or suspended? Learn more on how to appeal here.
Was your account hacked or stolen? Be sure to check this article for helpful steps and guidance.
Having trouble logging in to your account? Then we have the right article for you.

Need to contact Support directly? Submit a ticket!

Thank you everyone!

0 Votes

Guest posted 13 days ago

What I need to do

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Guest posted 13 days ago

What I could do, my account is on hold

1 Votes

Pepita591 posted 26 days ago

pepita591 non riesce a fare AP non prende la carta

0 Votes

Pepita591 posted 26 days ago

ilrocciail non riesce ad accedere sono la moglie nattmara

0 Votes

Guest posted about 1 month ago

Мне нужно человека удалить из игры жалобу на него

0 Votes

Otus83110 posted 2 months ago

Bonjour , je cherche l aide de cat imvu . Il ne connecté pas aide . J’ai besoin acheter le pack mariage avec ma femme . J ai mis la carte bleu ne marche pas . Quelle problème imvu .merci cordialement imvu

0 Votes

Lolofatima1 posted 3 months ago

Bonjour j'aimerais savoir pourquoi je peux plus acheter de crédit sur mon compte j'ai besoin d'aide

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BeillaDblak posted 3 months ago

hola buenas necesitó ayuda para poder comprar crédito por la pagina de imvu

0 Votes

Lolofatima1 posted 3 months ago

Bonjour j'ai un problème avec mon compte pour acheter le crédit et à chaque fois que j'ai essayé ça refuse je sais pas pourquoi j'ai besoin d'aide merci

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Lolofatima1 posted 3 months ago

Bonjour j'ai un problème avec mon compte et j'aimerais savoir pourquoi je peux pas acheter des crédits

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SapphireStarr posted 3 months ago

Is anyone else having login issues. can't access my account, It signs on, but can't do anything

0 Votes

JussLycourtBla posted 3 months ago

Bajaron mi nivel VIP cuando compré el platino vip y lo bajaron al nivel de oro cuando lo acabo de comprar y caduca hasta abril, necesito una solución

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