Customer Support Update: Get Help Without an Alt Account!
Posted
about 1 year ago
by Saturi
Pinned Topic
S
SaturiAdmin
We’re pleased to announce that you can now receive assistance from Customer Support for login issues without needing to create an alternate account. Simply fill out the form that opens when you submit a ticket in the Community Center while logged out. This form is exclusively for support with login-related issues. For more details, visit this link.We hope this update makes support more accessible for everyone!
18 Votes
186 Comments
Sorted by
G
Guestposted
5 days ago
Quero entrar na minha conta só que eu esqueci o e-mail
0 Votes
x
xXxLaLouveNoirexXxposted
11 days ago
bonjour pourquoi on ne peux plus tchater en directe avec le service client
0 Votes
I
IsabellaSpiritWolfposted
13 days ago
is there a way to contact support without submitting a ticket with my first and last name cause idk if i used my maiden name or married name when i verified age and made account :(
0 Votes
G
Guestposted
13 days ago
My account is suspended. How can I recover it? Please help.
0 Votes
I
IsabellaSpiritWolfposted
13 days ago
account was put on hold since i wasnt online for a year or so i still have the original credit card and email used on the account and ive been playing. but i need the hold off my account please <3
0 Votes
J
Joker524294posted
14 days ago
I can't post photos on the feed
0 Votes
J
Joker524294posted
14 days ago
I can't post photos on the feed
0 Votes
5
5nbposted
16 days ago
Hello, I recently shipped $10 and haven't received the credit. Please help! I'll send you the message I just received from you:
Thank you for your order!
Your order has been sent to a specialist for further review. This process usually takes less than 24 hours. During this time, any other orders you place will automatically be sent for review as well. We appreciate your patience during this process.
If you have any questions, please contact us by opening a case in our Help Center. VIP members can also chat live with our team of billing experts during normal business hours, 6am to 6pm Pacific Time. If you would prefer to speak on the phone, we are also available during business hours at 866.761.0975 or 650.321.8334.
ا
0 Votes
D
Daisyrhoseposted
16 days ago
Why is it that if i change credit card, it won't make me buy the VIP or credits? Many people have this problem it's been years now.. but never resolved! Looks like imvu doesn't care to loose customers!! A VIP or buying credits means an increase for this platform. Another big problem is, there is no help when problems come up! The AI you are using for customer who have a problem, doesn't help!! When is IMVU gonna relove these very important problems? Unstead of releasing new updates which almost no-one cares about??!!
0 Votes
A
AmandamayHuggerposted
20 days ago
IMVU has dropped the ball on helping its paying customers......I have had a problem over a month an IMVU has blocked me from filling a ticker plus they refuse to have phone calls now to solve any problems
1 Votes
G
Guestposted
about 1 month ago
Minha conta foi desativado quero ativado de novo
0 Votes
Y
YutakaSuzukiposted
about 1 month ago
For Anyone??
What They Are Saying Here Is This:
Get Help Without Requesting It From Another Account... Right??
What They Don't Tell You Is This:
Just To Post Here, You Need An Account, You Have To Sign-In, & Just To Visit The Website, You Have To Sign-In With An Account You Don't Have...
If You Just Type In IMVU @ . Com Into Your Browser, It Automatically Presents You With A Wall You Have To Have An Account To Avoid Seeing...
You Can Get On The Website Without An Account, But You Can't Just Go To The Website Anymore To Get There, You Need A Backdoor Entry To Get There Now, Which Not Everyone Will Know How To Access Right Away...
Anotherwords, They Are Telling You That You Can Get Help, But You Don't Need Something They Aren't Telling You That You'll Eventually Start Needing Anyways...
Then Another Issue Is, You Don't Need An Account To Get Help?? -- Even People With An Account Still Can't Get Help...
What BS Can You Do With Less?? Even The People Commenting Above Are Saying They Are Still Having Problems...
Kinda Seems Like They Derail A Situation Just So People Stop Addressing Problems With Them, They Provide Useless Obstacles, Rather Then & Completely Ignore Helping Anyone, ~__~
Am I Wrong?
4 Votes
G
Guestposted
about 1 month ago
My account is still on hold and I submitted several tickets like 6 months ago. It’s so annoying.
3 Votes
G
Guestposted
about 1 month ago
Eu comprei o age mais não está mostrando no meu perfil o que eu faço?? Quando entro em verificar idade fala ( ativa verificão ) como posso arrumar isso?
0 Votes
M
Mrghost10posted
about 2 months ago
can someone take my account off hold like this don’t make sense bruh if yall can’t help people then im about to just quit playing imvu this is crazy how they got us doing tickets and took away the phone calls some help or im done with vu
We’re pleased to announce that you can now receive assistance from Customer Support for login issues without needing to create an alternate account. Simply fill out the form that opens when you submit a ticket in the Community Center while logged out. This form is exclusively for support with login-related issues. For more details, visit this link.We hope this update makes support more accessible for everyone!
18 Votes
186 Comments
Guest posted 5 days ago
Quero entrar na minha conta só que eu esqueci o e-mail
0 Votes
xXxLaLouveNoirexXx posted 11 days ago
bonjour pourquoi on ne peux plus tchater en directe avec le service client
0 Votes
IsabellaSpiritWolf posted 13 days ago
is there a way to contact support without submitting a ticket with my first and last name cause idk if i used my maiden name or married name when i verified age and made account :(
0 Votes
Guest posted 13 days ago
My account is suspended. How can I recover it? Please help.
0 Votes
IsabellaSpiritWolf posted 13 days ago
account was put on hold since i wasnt online for a year or so i still have the original credit card and email used on the account and ive been playing. but i need the hold off my account please <3
0 Votes
Joker524294 posted 14 days ago
I can't post photos on the feed
0 Votes
Joker524294 posted 14 days ago
I can't post photos on the feed
0 Votes
5nb posted 16 days ago
Hello, I recently shipped $10 and haven't received the credit. Please help! I'll send you the message I just received from you:
Thank you for your order!
Your order has been sent to a specialist for further review. This process usually takes less than 24 hours. During this time, any other orders you place will automatically be sent for review as well. We appreciate your patience during this process.
If you have any questions, please contact us by opening a case in our Help Center. VIP members can also chat live with our team of billing experts during normal business hours, 6am to 6pm Pacific Time. If you would prefer to speak on the phone, we are also available during business hours at 866.761.0975 or 650.321.8334.
ا
0 Votes
Daisyrhose posted 16 days ago
Why is it that if i change credit card, it won't make me buy the VIP or credits? Many people have this problem it's been years now.. but never resolved! Looks like imvu doesn't care to loose customers!! A VIP or buying credits means an increase for this platform. Another big problem is, there is no help when problems come up! The AI you are using for customer who have a problem, doesn't help!! When is IMVU gonna relove these very important problems? Unstead of releasing new updates which almost no-one cares about??!!
0 Votes
AmandamayHugger posted 20 days ago
IMVU has dropped the ball on helping its paying customers......I have had a problem over a month an IMVU has blocked me from filling a ticker plus they refuse to have phone calls now to solve any problems
1 Votes
Guest posted about 1 month ago
Minha conta foi desativado quero ativado de novo
0 Votes
YutakaSuzuki posted about 1 month ago
For Anyone??
What They Are Saying Here Is This:
Get Help Without Requesting It From Another Account... Right??
What They Don't Tell You Is This:
Just To Post Here, You Need An Account,
You Have To Sign-In, & Just To Visit The
Website, You Have To Sign-In With An
Account You Don't Have...
If You Just Type In IMVU @ . Com Into Your Browser,
It Automatically Presents You With A Wall You Have
To Have An Account To Avoid Seeing...
You Can Get On The Website Without An Account,
But You Can't Just Go To The Website Anymore To
Get There, You Need A Backdoor Entry To Get There Now,
Which Not Everyone Will Know How To Access Right Away...
Anotherwords, They Are Telling You That You Can Get Help,
But You Don't Need Something They Aren't Telling You
That You'll Eventually Start Needing Anyways...
Then Another Issue Is, You Don't Need An Account To Get Help??
-- Even People With An Account Still Can't Get Help...
What BS Can You Do With Less?? Even The People Commenting Above
Are Saying They Are Still Having Problems...
Kinda Seems Like They Derail A Situation Just So People Stop
Addressing Problems With Them, They Provide Useless Obstacles,
Rather Then & Completely Ignore Helping Anyone, ~__~
Am I Wrong?
4 Votes
Guest posted about 1 month ago
My account is still on hold and I submitted several tickets like 6 months ago. It’s so annoying.
3 Votes
Guest posted about 1 month ago
Eu comprei o age mais não está mostrando no meu perfil o que eu faço?? Quando entro em verificar idade fala ( ativa verificão ) como posso arrumar isso?
0 Votes
Mrghost10 posted about 2 months ago
can someone take my account off hold like this don’t make sense bruh if yall can’t help people then im about to just quit playing imvu this is crazy how they got us doing tickets and took away the phone calls some help or im done with vu
3 Votes
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