Customer Support Update: Get Help Without an Alt Account!
Posted
over 1 year ago
by Saturi
Pinned Topic
S
SaturiAdmin
We’re pleased to announce that you can now receive assistance from Customer Support for login issues without needing to create an alternate account. Simply fill out the form that opens when you submit a ticket in the Community Center while logged out. This form is exclusively for support with login-related issues. For more details, visit this link.We hope this update makes support more accessible for everyone!
19 Votes
228 Comments
Sorted by
Guestposted
7 days ago
@Gabriella603469
0 Votes
G
Guestposted
9 days ago
Bonjour j'aimerais savoir pourquoi je peux plus acheter de crédit sur mon compte j'ai besoin d'aide
0 Votes
B
BeillaDblakposted
11 days ago
hola buenas necesitó ayuda para poder comprar crédito por la pagina de imvu
0 Votes
G
Guestposted
13 days ago
Bonjour j'ai un problème avec mon compte pour acheter le crédit et à chaque fois que j'ai essayé ça refuse je sais pas pourquoi j'ai besoin d'aide merci
0 Votes
G
Guestposted
13 days ago
Bonjour j'ai un problème avec mon compte et j'aimerais savoir pourquoi je peux pas acheter des crédits
0 Votes
S
SapphireStarrposted
13 days ago
Is anyone else having login issues. can't access my account, It signs on, but can't do anything
0 Votes
J
JussLycourtBlaposted
20 days ago
Bajaron mi nivel VIP cuando compré el platino vip y lo bajaron al nivel de oro cuando lo acabo de comprar y caduca hasta abril, necesito una solución
If you need help with your account, you can use the Community Help & Advice discussions to receive guidance from our moderators. For users looking for assistance in specific languages, we recommend checking the International Forums. They’re a great place to ask for help, assist other members and learn more about IMVU.
Regarding the Outfit Challenge issue, IMVU is aware of a bug that may prevent users from viewing their scores and/or receiving rewards. The team is looking into the issue and working on a possible fix. Bugs can also be reported through the official IMVU Discord or directly in the Bug Reports forum.
Olá! Preciso de ajuda. Isso vem acontecendo há algum tempo. Compro coisas e elas somem. Alguns dos meus avatares foram removidos e perdi todas as minhas recompensas. Ganhei vários prêmios em competições de moda, mas o dinheiro nunca chega à minha conta. Já aconteceu tantas vezes que achei que fosse normal. Além disso, subo no ranking, mas a recompensa a que tenho direito nunca aparece. Agora, os resultados nem sequer estão sendo exibidos, como você pode ver nas imagens.
Além de tudo isso, deve haver muitos créditos que eu nunca recebi e que simplesmente desapareceram. Exijo que esse problema seja resolvido ou que eu receba uma compensação para remediar essa situação. Não consigo aproveitar o jogo se eles fizerem esse tipo de coisa injusta comigo.
We’re pleased to announce that you can now receive assistance from Customer Support for login issues without needing to create an alternate account. Simply fill out the form that opens when you submit a ticket in the Community Center while logged out. This form is exclusively for support with login-related issues. For more details, visit this link.We hope this update makes support more accessible for everyone!
19 Votes
228 Comments
Guest posted 7 days ago
@Gabriella603469
0 Votes
Guest posted 9 days ago
Bonjour j'aimerais savoir pourquoi je peux plus acheter de crédit sur mon compte j'ai besoin d'aide
0 Votes
BeillaDblak posted 11 days ago
hola buenas necesitó ayuda para poder comprar crédito por la pagina de imvu
0 Votes
Guest posted 13 days ago
Bonjour j'ai un problème avec mon compte pour acheter le crédit et à chaque fois que j'ai essayé ça refuse je sais pas pourquoi j'ai besoin d'aide merci
0 Votes
Guest posted 13 days ago
Bonjour j'ai un problème avec mon compte et j'aimerais savoir pourquoi je peux pas acheter des crédits
0 Votes
SapphireStarr posted 13 days ago
Is anyone else having login issues. can't access my account, It signs on, but can't do anything
0 Votes
JussLycourtBla posted 20 days ago
Bajaron mi nivel VIP cuando compré el platino vip y lo bajaron al nivel de oro cuando lo acabo de comprar y caduca hasta abril, necesito una solución
Attachments (1)
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Guest posted about 1 month ago
I'm unable to add anyone, it's showing server error again and again kindly help me
0 Votes
KettyFpC posted about 2 months ago
Paguei vip Platinum e não adaptou no IMVU porque será
0 Votes
Suji99 posted about 2 months ago
Adult authentication failed, so I want to re-certify it
Attachments (1)
IMG6204.png
157 KB
1 Votes
Guest posted about 2 months ago
hey yall
0 Votes
Guest posted about 2 months ago
ok
0 Votes
Luzparati posted about 2 months ago
i need link for imvu can anybody help
0 Votes
Lucas posted about 2 months ago
Hello everyone! Thank you for reaching out to us.
If you need help with your account, you can use the Community Help & Advice discussions to receive guidance from our moderators. For users looking for assistance in specific languages, we recommend checking the International Forums. They’re a great place to ask for help, assist other members and learn more about IMVU.
Regarding the Outfit Challenge issue, IMVU is aware of a bug that may prevent users from viewing their scores and/or receiving rewards. The team is looking into the issue and working on a possible fix. Bugs can also be reported through the official IMVU Discord or directly in the Bug Reports forum.
Helpful articles:
How to contact IMVU Customer Support: https://support.imvu.com/support/tickets/new
How to create and reply to a ticket: http://im.vu/help396
How to create a ticket on mobile: http://im.vu/help769
Thank you!
1 Votes
Guest posted about 2 months ago
Olá! Preciso de ajuda. Isso vem acontecendo há algum tempo. Compro coisas e elas somem. Alguns dos meus avatares foram removidos e perdi todas as minhas recompensas. Ganhei vários prêmios em competições de moda, mas o dinheiro nunca chega à minha conta. Já aconteceu tantas vezes que achei que fosse normal. Além disso, subo no ranking, mas a recompensa a que tenho direito nunca aparece. Agora, os resultados nem sequer estão sendo exibidos, como você pode ver nas imagens.
Além de tudo isso, deve haver muitos créditos que eu nunca recebi e que simplesmente desapareceram. Exijo que esse problema seja resolvido ou que eu receba uma compensação para remediar essa situação. Não consigo aproveitar o jogo se eles fizerem esse tipo de coisa injusta comigo.
0 Votes
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