Customer Support Update: Get Help Without an Alt Account!

Posted almost 2 years ago by Saturi

Pinned Topic

Saturi Admin

We’re pleased to announce that you can now receive assistance from Customer Support for login issues without needing to create an alternate account. Simply fill out the form that opens when you submit a ticket in the Community Center while logged out. This form is exclusively for support with login-related issues. For more details, visit this link.We hope this update makes support more accessible for everyone!

23 Votes

244 Comments

RebaBelle posted 5 days ago

My public rooms keep closing and i dont close them. Plz fix this issue... thank you...

0 Votes

Toritohorn posted 5 days ago

insisto en recuperar mi abatar que me dejen entrar ser libre en imvu no soy criminal para que me detengan mi abatar no creo que x un herror me bloquien de esta forma espero ya me lebanten el castigo tienen toda mi informasion x fabor

0 Votes

Toritohorn posted 17 days ago

si tube un problema en una sala como es mia no se que paso que toque halgo anguna alarma me saco imvu ya no he podido entrar x que me borraron el logo para entrar x favr fue un herror mio necesito de ayuda

0 Votes

Guest posted 18 days ago

Trocar idade,idade errada

1 Votes

Guest posted 18 days ago

I can't send money I don't know why please help

1 Votes

Guest posted 19 days ago

Hello, I can't access my old account. I'm not sure which email or location I linked it to, but I have information proving I own the account. What can I do?

1 Votes

Guest posted about 2 months ago

Alugar conta

1 Votes

Guest posted about 2 months ago

O lugar conta

1 Votes

GleamDark posted 3 months ago

no puedo publicar una sala cuando lo ago me pone

This room cannot be made available to GA users since it has one or more AP-attached items. Please renew those items first. Thank you.

This is what it tells me when I try to publish a room, but it turns out there's no AP-attached item, and it still keeps telling me to remove the AP, but there's nothing AP-attached. I don't understand what's happening., y no ay nada ap

0 Votes

Guest posted 3 months ago

Hi, I bought Age of Empires + AP, do they give you coins?they have not arrived

1 Votes

Lucas posted 3 months ago

Hello there! Thank you all for sharing your feedback and experiences on this topic. To help anyone who may still need assistance, here are some useful articles based on the most common issues mentioned in this topic:

Are you unable to purchase items, credts or receive gifts? Then your account may be on hold. We got you! Check out this article to learn more why.
Is your account disabled or suspended? Learn more on how to appeal here.
Was your account hacked or stolen? Be sure to check this article for helpful steps and guidance.
Having trouble logging in to your account? Then we have the right article for you.

Need to contact Support directly? Submit a ticket!

Thank you everyone!

1 Votes

Guest posted 4 months ago

What I need to do

1 Votes

Guest posted 4 months ago

What I could do, my account is on hold