Customer Support Update: Get Help Without an Alt Account!
Posted
about 1 year ago
by Saturi
Pinned Topic
S
SaturiAdmin
We’re pleased to announce that you can now receive assistance from Customer Support for login issues without needing to create an alternate account. Simply fill out the form that opens when you submit a ticket in the Community Center while logged out. This form is exclusively for support with login-related issues. For more details, visit this link.We hope this update makes support more accessible for everyone!
18 Votes
186 Comments
Sorted by
G
Guestposted
5 months ago
Estou esperando já tem 10 dias mandei as informações que me pediu,para desativar a minha conta permanente e nada ainda,sem respostas.mandei foi semana passada e nada ainda,e tenho quase um mês esperando reativarem a minha conta.
0 Votes
H
Haytaposted
5 months ago
16 gün geçti ve hala biletlerime bakılmadı!
#570536
0 Votes
G
Guestposted
5 months ago
He enviado 3 ticket para eliminar la retención de mi cuenta, envié todos mis datos que aun no entiendo porq me tienen retenida la cuenta y no tengo respuesta, desde el 1 de julio he enviado ticket y no responden
0 Votes
l
lMPlposted
5 months ago
Too long time waiting even they asked already all ma details but need to wait a week bfr they reply
4 Votes
F
Fajiraposted
5 months ago
I contacted the support service with a ticket to remove the hold on the account, but the support service has not responded to my ticket for three weeks.please help
3 Votes
F
Fajiraposted
5 months ago
I sent several tickets to the support service, but there is no answer to any of them. The first one was sent on 06/13/2025
3 Votes
G
Guestposted
5 months ago
Your customer service has become much worse than before
5 Votes
G
Guestposted
5 months ago
Hola Tengo un problema con mi cuenta cuando le pongo un baile no se cambia en la parte de abajo se queda igual no me deja usarlo he tratado de reiniciarlo y sale igual elimina el juego y lo baje sale igual no me deja usar nada le pongo un baile le pongo para sentarme y no me aparece la parte superior solo me sale en el inventario pero no me sale afuera
0 Votes
Q
Queen847344posted
5 months ago
There are those who are impersonating me by using a picture and a name similar to my account. This is a big mistake because it causes me problems with others. Please help.
0 Votes
G
Guestposted
5 months ago
Olá n estou conseguindo manda mensagem pra nenhum dos meus amigos, aparece a mensagem seguinte "vc não pode manda mensagem para um adulto" quero resolver isso.
0 Votes
G
Guestposted
5 months ago
For some reason that I don't know, my password doesn't even come in correctly. my acount have AP and AGE. I don't have access to the email, and I don't know why I can't log into the account. The password is correct and I still receive a notification from the Next app if someone sends me a message, but I can't log in.
I already made a ticket but it's been 5 days and they haven't answered me.
0 Votes
M
Mmx37posted
5 months ago
اريد اخدث بالعربيه
0 Votes
G
Guestposted
5 months ago
No eh recibido mis crédits eh comprado un paquete hace unas horas me sale en espera pero ya me descontaron de mi tarjeta
1 Votes
G
Guestposted
5 months ago
Hola , hace unas horas compré un paquete de credits y nunca me llegaron solo , me salío transacción en espera , aunque ya me habían descontado de mi tarjeta, no eh recibido mis crédits
We’re pleased to announce that you can now receive assistance from Customer Support for login issues without needing to create an alternate account. Simply fill out the form that opens when you submit a ticket in the Community Center while logged out. This form is exclusively for support with login-related issues. For more details, visit this link.We hope this update makes support more accessible for everyone!
18 Votes
186 Comments
Guest posted 5 months ago
Estou esperando já tem 10 dias mandei as informações que me pediu,para desativar a minha conta permanente e nada ainda,sem respostas.mandei foi semana passada e nada ainda,e tenho quase um mês esperando reativarem a minha conta.
0 Votes
Hayta posted 5 months ago
16 gün geçti ve hala biletlerime bakılmadı!
#570536
0 Votes
Guest posted 5 months ago
He enviado 3 ticket para eliminar la retención de mi cuenta, envié todos mis datos que aun no entiendo porq me tienen retenida la cuenta y no tengo respuesta, desde el 1 de julio he enviado ticket y no responden
0 Votes
lMPl posted 5 months ago
Too long time waiting even they asked already all ma details but need to wait a week bfr they reply
4 Votes
Fajira posted 5 months ago
I contacted the support service with a ticket to remove the hold on the account, but the support service has not responded to my ticket for three weeks.please help
3 Votes
Fajira posted 5 months ago
I sent several tickets to the support service, but there is no answer to any of them. The first one was sent on 06/13/2025
3 Votes
Guest posted 5 months ago
Your customer service has become much worse than before
5 Votes
Guest posted 5 months ago
Hola Tengo un problema con mi cuenta cuando le pongo un baile no se cambia en la parte de abajo se queda igual no me deja usarlo he tratado de reiniciarlo y sale igual elimina el juego y lo baje sale igual no me deja usar nada le pongo un baile le pongo para sentarme y no me aparece la parte superior solo me sale en el inventario pero no me sale afuera
0 Votes
Queen847344 posted 5 months ago
There are those who are impersonating me by using a picture and a name similar to my account. This is a big mistake because it causes me problems with others. Please help.
0 Votes
Guest posted 5 months ago
Olá n estou conseguindo manda mensagem pra nenhum dos meus amigos, aparece a mensagem seguinte "vc não pode manda mensagem para um adulto" quero resolver isso.
0 Votes
Guest posted 5 months ago
For some reason that I don't know, my password doesn't even come in correctly. my acount have AP and AGE. I don't have access to the email, and I don't know why I can't log into the account. The password is correct and I still receive a notification from the Next app if someone sends me a message, but I can't log in.
I already made a ticket but it's been 5 days and they haven't answered me.
0 Votes
Mmx37 posted 5 months ago
اريد اخدث بالعربيه
0 Votes
Guest posted 5 months ago
No eh recibido mis crédits eh comprado un paquete hace unas horas me sale en espera pero ya me descontaron de mi tarjeta
1 Votes
Guest posted 5 months ago
Hola , hace unas horas compré un paquete de credits y nunca me llegaron solo , me salío transacción en espera , aunque ya me habían descontado de mi tarjeta, no eh recibido mis crédits
1 Votes
Guest posted 5 months ago
Hello, I deleted my account under the name
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