Customer Support Update: Get Help Without an Alt Account!

Posted over 1 year ago by Saturi

Pinned Topic

Saturi Admin

We’re pleased to announce that you can now receive assistance from Customer Support for login issues without needing to create an alternate account. Simply fill out the form that opens when you submit a ticket in the Community Center while logged out. This form is exclusively for support with login-related issues. For more details, visit this link.We hope this update makes support more accessible for everyone!

19 Votes

221 Comments

Guest posted about 1 month ago

ااين رابط

0 Votes

NathalyUno1 posted about 2 months ago

I can't believe that a friend of mine had his account taken away a month or more ago and you haven't fixed it for him, even though he's a VIP.

0 Votes

xKerryx posted about 2 months ago

Presento una queja hice una sala de playa y me la quitaron quiero saber porque si solo era familiar es injusto

0 Votes

Guest posted 2 months ago

What's it doing account out ?

0 Votes

Gigi209894 posted 2 months ago

Eu coloquei o código vip mais tá dando erro pq fazer?

1 Votes

Guest posted 3 months ago

Quero entrar na minha conta só que eu esqueci o e-mail

1 Votes

xXxLaLouveNoirexXx posted 3 months ago

bonjour pourquoi on ne peux plus tchater en directe avec le service client

0 Votes

IsabellaSpiritWolf posted 3 months ago

is there a way to contact support without submitting a ticket with my first and last name cause idk if i used my maiden name or married name when i verified age and made account :(

0 Votes

Guest posted 3 months ago

My account is suspended. How can I recover it? Please help.

0 Votes

IsabellaSpiritWolf posted 3 months ago

account was put on hold since i wasnt online for a year or so i still have the original credit card and email used on the account and ive been playing. but i need the hold off my account please <3

0 Votes

Joker524294 posted 3 months ago

I can't post photos on the feed

0 Votes

Joker524294 posted 3 months ago

I can't post photos on the feed

0 Votes

5nb posted 3 months ago

Hello, I recently shipped $10 and haven't received the credit. Please help! I'll send you the message I just received from you:

Thank you for your order!

Your order has been sent to a specialist for further review. This process usually takes less than 24 hours. During this time, any other orders you place will automatically be sent for review as well. We appreciate your patience during this process.

If you have any questions, please contact us by opening a case in our Help Center. VIP members can also chat live with our team of billing experts during normal business hours, 6am to 6pm Pacific Time. If you would prefer to speak on the phone, we are also available during business hours at 866.761.0975 or 650.321.8334.

0 Votes

Daisyrhose posted 3 months ago

Why is it that if i change credit card, it won't make me buy the VIP or credits? Many people have this problem it's been years now.. but never resolved! Looks like imvu doesn't care to loose customers!! A VIP or buying credits means an increase for this platform. Another big problem is, there is no help when problems come up! The AI you are using for customer who have a problem, doesn't help!! When is IMVU gonna relove these very important problems? Unstead of releasing new updates which almost no-one cares about??!!

0 Votes

AmandamayHugger posted 3 months ago

IMVU has dropped the ball on helping its paying customers......I have had a problem over a month an IMVU has blocked me from filling a ticker plus they refuse to have phone calls now to solve any problems

2 Votes

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