Customer Support Update: Get Help Without an Alt Account!

Posted about 1 year ago by Saturi

Pinned Topic

Saturi Admin

We’re pleased to announce that you can now receive assistance from Customer Support for login issues without needing to create an alternate account. Simply fill out the form that opens when you submit a ticket in the Community Center while logged out. This form is exclusively for support with login-related issues. For more details, visit this link.We hope this update makes support more accessible for everyone!

18 Votes

186 Comments

DjHk posted 4 months ago

3 days now and no one look for my tickets #614638 I hope u care little

0 Votes

Guest posted 4 months ago

Someone hacked my account and misused it. Now my account got banned because of this and i am trying to connect with the support via a ticket. its been 9 days now still i didnt got a reply. Please i need help asap before my account is completely gone...

0 Votes

Guest posted 4 months ago

Customer support is horrible and needs to be sued they do not respond to tickets

3 Votes

Guest posted 4 months ago

Customer support is horrible and needs to be sued they do not respond to tickets

0 Votes

DanniGirl posted 4 months ago

The virtual assistant can not understand simple sentences, please work on that please, system is not easier, just frustrating!

1 Votes

JamariPitts posted 4 months ago

i am having trouble buying stuff on website and it keeps saying my info is incorrect

0 Votes

Guest posted 4 months ago

Hesabım bloke edildi ve bir bilet gönderdim ve henüz bir yanıt bile alamadım. Neden?

0 Votes

Guest posted 4 months ago

My account is blocked and I submitted a ticket and haven't even heard back yet. Why?

2 Votes

Radgrannysmithape525 posted 4 months ago

I have been trying to get my account off hold for the past 2 weeks now no response besides the original automated email that is originally sent say wait 3-7 business days. Can't reach out to a human by phone because phone number is disconnected it's an inconvenience for everyone. You can place a hold on account but can't hear back from anyone within a certain timeframe. I can't speak to anyone without being a vip member which is ridiculous but I can't buy vip because account is on hold so i'm stuck with submitting a ticket a waiting possibly up to a month to hear something back.

5 Votes

Sewicide posted 4 months ago

i have been trying to get my account off hold for the last two days i’ve been in multiple emails with no response. i can’t buy anything in the shop, can’t buy credits or vip, and can’t even gain access to ap status. I’m really annoyed because this is a ten year account and although birthday information is probably different (because i did not like sharing that info) i can be age verified with an ID. Truly frustrated that because i was inactive i have a hold placed on the account.

3 Votes

Guest posted 4 months ago

Guest Del425925
I am trying to restore a hacked imvu account that had username email and password changed. Not sure how soon my ticket will be viewed.

2 Votes

Guest posted 4 months ago

Can someone please look at my ticket to be able to restore my account

0 Votes

Darkwitcher posted 4 months ago

an account xIcemanx was hacked tonight what can I do

0 Votes

Guest posted 4 months ago

I have submitted a ticket about help to get back into a account that was hacked with a changed username and email. I am hoping I can get my hacked account back.

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