Customer Support Update: Get Help Without an Alt Account!

Posted about 1 year ago by Saturi

Pinned Topic

Saturi Admin

We’re pleased to announce that you can now receive assistance from Customer Support for login issues without needing to create an alternate account. Simply fill out the form that opens when you submit a ticket in the Community Center while logged out. This form is exclusively for support with login-related issues. For more details, visit this link.We hope this update makes support more accessible for everyone!

18 Votes

186 Comments

Guest posted 8 months ago

Need help with verification due to the selfie and verification protocol isn’t working for me

0 Votes

Guest posted 8 months ago

MY ACCOUNT IS ON HOLD FOR TRANSACTION REASONS WHY DID THIS HAPPEN

Hello Guest_LadyVengeance,

We have temporarily restricted your access to certain money-related areas of the site until we can verify your identity. This temporary restriction is usually done for one of two reasons:

<list><li>You recently placed an order on our website that we need to verify manually.</li>

<li>We locked your account for protection due to suspicious activity.</li></list>

No worries! In both cases, the restriction can be removed after we verify who you are. You can contact any of our support channels to complete the verification process.

Call Us

1-866-761-0975 (U.S. toll-free)

+1-650-321-8334 (International toll call)

Business hours: 6am to 6pm Pacific Time

Chat with Us (VIP members only)

Use the Live Chat feature at https://help.imvu.com/s/

Business hours: 6am to 6pm Pacific Time

Submit a Case

https://help.imvu.com/s/contactus

Please be prepared to provide a screenshot of your government-issued ID and a selfie. To learn more about verifying your identity, please visit http://im.vu/help792.

Thank you for your patience and cooperation as we secure your account, and we apologize for any inconvenience.

Sincerely,

IMVU Customer Support

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0 Votes

Guest posted 8 months ago

I sent my documents to activate my AGE on Saturday, until now you have not activated my AGE, activate my AGE

0 Votes

Guest posted 9 months ago

This Is Getting Totally Rediculous, cant even tell my fiance, that i love her ? in Ga room and got disabled for it?

0 Votes

MistyAensland posted 9 months ago

No one answers.

2 Votes

Lilgoat posted 9 months ago

Hey guys, My account was on hold and I don’t know the reason why but I’m back and I wanna my account back so I want y’all guys help me and fix this. My email was abdiyusuf11@gmail.com thank you guy.