Customer Support Update: Get Help Without an Alt Account!

Hello,

It has now been almost a month since my IMVU account was hacked. I submitted a support ticket right away, but I keep being asked for the email address I used when I created the account.

Unfortunately, at that time, I used a temporary and fictitious email address because I didn’t think I would end up liking the game so much. Over time, I grew to really enjoy IMVU and invested a lot of time and money into my account, which I now want to recover.

I have already submitted a copy of my ID to prove that I am the rightful owner of the account, but I still haven’t received any solution. I am willing to provide any other necessary information to help verify my identity.

Please, I sincerely ask for your help. This account means a lot to me, and I trust in your understanding.

Best regards,

’

Hello,

It has now been almost a month since my IMVU account was hacked. I submitted a support ticket right away, but I keep being asked for the email address I used when I created the account.

Unfortunately, at that time, I used a temporary and fictitious email address because I didn’t think I would end up liking the game so much. Over time, I grew to really enjoy IMVU and invested a lot of time and money into my account, which I now want to recover.

I have already submitted a copy of my ID to prove that I am the rightful owner of the account, but I still haven’t received any solution. I am willing to provide any other necessary information to help verify my identity.

Please, I sincerely ask for your help. This account means a lot to me, and I trust in your understanding.

Best regards,

’

Is anyone else getting text from an account called SaveInfo? They are saying they are staff and keep asking for me to add $500 to my account.

Why was my account placed on hold 

Minha conta está desativada 

Hi everyone! Thanks for the comments. Tickets may take 1-5 days to receive a response from customer support agents. It's important to avoid adding comments as this may reset the queue time for your case. Additionally, these articles may be helpful:

• My account has been placed on hold!
• What to Do if Your Account Has Been Disabled or Banned by IMVU
• What to do if your account was stolen
• All you need to know about Flagging and Reporting

How to create and respond to a ticket: http://im.vu/help769

How to create a Ticket on Mobile: http://im.vu/help769

Have fun on IMVU!

We’re pleased to announce that you can now receive assistance from Customer Support for login issues without needing to create an alternate account.



Wait, Till They Realize How Much Trouble It Will Be To Get The Help Their Suggesting People Can Get With This...


o______@


A. You Can Finally Get Help With An Account Without Needing To Sign-In From Now On...

B. Oh, Thank Goodness, So Does That Mean You'll Help Me Recover An Account Deleted From The System??

C. Radio Silence From The IMVU Staff For 10 Years...


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Yup, Pretty Much Sums Up, How This Will Go, ~_~

Criei um ticket... e ainda não tenho respostas... Quero saber como posso falar com alguém para realmente me ajudar

Minha conta está restrição 

No point reporting any one on this game I've reported people on this game for sending my 14 your old son dirty texts and pictures it's full of pedos 

No point reporting any one on this game I've reported people on this game for sending my 14 your old son dirty texts and pictures it's full of pedos 

Can u banned the girl @Kashmira6 and she fucking her brother dat weird

I created a Ticket.... and dont have answers Yet... I wanna Know how can I talk whit someone to really help me whit my problem tanks.... 

Need help with verification due to the selfie and verification protocol isn’t working for me

MY ACCOUNT IS ON HOLD FOR TRANSACTION REASONS WHY DID THIS HAPPEN

Hello Guest_LadyVengeance,

We have temporarily restricted your access to certain money-related areas of the site until we can verify your identity. This temporary restriction is usually done for one of two reasons:

<list><li>You recently placed an order on our website that we need to verify manually.</li>

<li>We locked your account for protection due to suspicious activity.</li></list>

No worries! In both cases, the restriction can be removed after we verify who you are. You can contact any of our support channels to complete the verification process.

<b>Call Us</b>

1-866-761-0975 (U.S. toll-free)

+1-650-321-8334 (International toll call)

Business hours: 6am to 6pm Pacific Time

<b>Chat with Us (VIP members only)</b>

Use the Live Chat feature at https://help.imvu.com/s/

Business hours: 6am to 6pm Pacific Time

<b>Submit a Case</b>

https://help.imvu.com/s/contactus

Please be prepared to provide a screenshot of your government-issued ID and a selfie. To learn more about verifying your identity, please visit http://im.vu/help792.

Thank you for your patience and cooperation as we secure your account, and we apologize for any inconvenience.

Sincerely,

IMVU Customer Support