Customer Support Update: Get Help Without an Alt Account!
Posted
over 1 year ago
by Saturi
Pinned Topic
S
SaturiAdmin
We’re pleased to announce that you can now receive assistance from Customer Support for login issues without needing to create an alternate account. Simply fill out the form that opens when you submit a ticket in the Community Center while logged out. This form is exclusively for support with login-related issues. For more details, visit this link.We hope this update makes support more accessible for everyone!
19 Votes
225 Comments
Sorted by
A
Alicekitsune30posted
11 months ago
Minha conta está desativada
0 Votes
Lucasposted
11 months ago
Hi everyone! Thanks for the comments. Tickets may take 1-5 days to receive a response from customer support agents. It's important to avoid adding comments as this may reset the queue time for your case. Additionally, these articles may be helpful:
No point reporting any one on this game I've reported people on this game for sending my 14 your old son dirty texts and pictures it's full of pedos
1 Votes
G
Guestposted
11 months ago
No point reporting any one on this game I've reported people on this game for sending my 14 your old son dirty texts and pictures it's full of pedos
0 Votes
G
Guestposted
11 months ago
Can u banned the girl @Kashmira6 and she fucking her brother dat weird
1 Votes
LenniLeClaireposted
11 months ago
I created a Ticket.... and dont have answers Yet... I wanna Know how can I talk whit someone to really help me whit my problem tanks....
1 Votes
G
Guestposted
11 months ago
Need help with verification due to the selfie and verification protocol isn’t working for me
0 Votes
G
Guestposted
11 months ago
MY ACCOUNT IS ON HOLD FOR TRANSACTION REASONS WHY DID THIS HAPPEN
Hello Guest_LadyVengeance,
We have temporarily restricted your access to certain money-related areas of the site until we can verify your identity. This temporary restriction is usually done for one of two reasons:
<list><li>You recently placed an order on our website that we need to verify manually.</li>
<li>We locked your account for protection due to suspicious activity.</li></list>
No worries! In both cases, the restriction can be removed after we verify who you are. You can contact any of our support channels to complete the verification process.
Please be prepared to provide a screenshot of your government-issued ID and a selfie. To learn more about verifying your identity, please visit http://im.vu/help792.
Thank you for your patience and cooperation as we secure your account, and we apologize for any inconvenience.
I sent my documents to activate my AGE on Saturday, until now you have not activated my AGE, activate my AGE
0 Votes
G
Guestposted
12 months ago
This Is Getting Totally Rediculous, cant even tell my fiance, that i love her ? in Ga room and got disabled for it?
0 Votes
M
MistyAenslandposted
12 months ago
No one answers.
2 Votes
L
Lilgoatposted
12 months ago
Hey guys, My account was on hold and I don’t know the reason why but I’m back and I wanna my account back so I want y’all guys help me and fix this. My email was abdiyusuf11@gmail.com thank you guy.
We’re pleased to announce that you can now receive assistance from Customer Support for login issues without needing to create an alternate account. Simply fill out the form that opens when you submit a ticket in the Community Center while logged out. This form is exclusively for support with login-related issues. For more details, visit this link.We hope this update makes support more accessible for everyone!
19 Votes
225 Comments
Alicekitsune30 posted 11 months ago
Minha conta está desativada
0 Votes
Lucas posted 11 months ago
Hi everyone! Thanks for the comments. Tickets may take 1-5 days to receive a response from customer support agents. It's important to avoid adding comments as this may reset the queue time for your case. Additionally, these articles may be helpful:
How to create and respond to a ticket: http://im.vu/help769
How to create a Ticket on Mobile: http://im.vu/help769
Have fun on IMVU!
0 Votes
YutakaSuzuki posted 11 months ago
We’re pleased to announce that you can now receive assistance from Customer Support for login issues without needing to create an alternate account.
Wait, Till They Realize How Much Trouble It Will Be To Get The Help Their Suggesting People Can Get With This...
o______@
A. You Can Finally Get Help With An Account Without Needing To Sign-In From Now On...
B. Oh, Thank Goodness, So Does That Mean You'll Help Me Recover An Account Deleted From The System??
C. Radio Silence From The IMVU Staff For 10 Years...
-------------------------------------------------------------------
Yup, Pretty Much Sums Up, How This Will Go, ~_~
0 Votes
Maduzk posted 11 months ago
Criei um ticket... e ainda não tenho respostas... Quero saber como posso falar com alguém para realmente me ajudar
0 Votes
Alicekitsune30 posted 11 months ago
Minha conta está restrição
Attachments (1)
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119 KB
0 Votes
Guest posted 11 months ago
No point reporting any one on this game I've reported people on this game for sending my 14 your old son dirty texts and pictures it's full of pedos
1 Votes
Guest posted 11 months ago
No point reporting any one on this game I've reported people on this game for sending my 14 your old son dirty texts and pictures it's full of pedos
0 Votes
Guest posted 11 months ago
Can u banned the girl @Kashmira6 and she fucking her brother dat weird
1 Votes
LenniLeClaire posted 11 months ago
I created a Ticket.... and dont have answers Yet... I wanna Know how can I talk whit someone to really help me whit my problem tanks....
1 Votes
Guest posted 11 months ago
Need help with verification due to the selfie and verification protocol isn’t working for me
0 Votes
Guest posted 11 months ago
MY ACCOUNT IS ON HOLD FOR TRANSACTION REASONS WHY DID THIS HAPPEN
Hello Guest_LadyVengeance,
We have temporarily restricted your access to certain money-related areas of the site until we can verify your identity. This temporary restriction is usually done for one of two reasons:
<list><li>You recently placed an order on our website that we need to verify manually.</li>
<li>We locked your account for protection due to suspicious activity.</li></list>
No worries! In both cases, the restriction can be removed after we verify who you are. You can contact any of our support channels to complete the verification process.
<b>Call Us</b>
1-866-761-0975 (U.S. toll-free)
+1-650-321-8334 (International toll call)
Business hours: 6am to 6pm Pacific Time
<b>Chat with Us (VIP members only)</b>
Use the Live Chat feature at https://help.imvu.com/s/
Business hours: 6am to 6pm Pacific Time
<b>Submit a Case</b>
https://help.imvu.com/s/contactus
Please be prepared to provide a screenshot of your government-issued ID and a selfie. To learn more about verifying your identity, please visit http://im.vu/help792.
Thank you for your patience and cooperation as we secure your account, and we apologize for any inconvenience.
Sincerely,
IMVU Customer Support
Attachments (1)
Screenshot2025-04-05-12-26-08-109com.imvu.mobilecordova.jpg
443 KB
0 Votes
Guest posted 12 months ago
I sent my documents to activate my AGE on Saturday, until now you have not activated my AGE, activate my AGE
0 Votes
Guest posted 12 months ago
This Is Getting Totally Rediculous, cant even tell my fiance, that i love her ? in Ga room and got disabled for it?
0 Votes
MistyAensland posted 12 months ago
No one answers.
2 Votes
Lilgoat posted 12 months ago
Hey guys, My account was on hold and I don’t know the reason why but I’m back and I wanna my account back so I want y’all guys help me and fix this. My email was abdiyusuf11@gmail.com thank you guy.
2 Votes
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