Customer Support Update: Get Help Without an Alt Account!
Posted
over 1 year ago
by Saturi
Pinned Topic
S
SaturiAdmin
We’re pleased to announce that you can now receive assistance from Customer Support for login issues without needing to create an alternate account. Simply fill out the form that opens when you submit a ticket in the Community Center while logged out. This form is exclusively for support with login-related issues. For more details, visit this link.We hope this update makes support more accessible for everyone!
21 Votes
236 Comments
Sorted by
G
Guestposted
11 months ago
For some reason that I don't know, my password doesn't even come in correctly. my acount have AP and AGE. I don't have access to the email, and I don't know why I can't log into the account. The password is correct and I still receive a notification from the Next app if someone sends me a message, but I can't log in.
I already made a ticket but it's been 5 days and they haven't answered me.
0 Votes
M
Mmx37posted
11 months ago
اريد اخدث بالعربيه
0 Votes
G
Guestposted
11 months ago
No eh recibido mis crédits eh comprado un paquete hace unas horas me sale en espera pero ya me descontaron de mi tarjeta
1 Votes
G
Guestposted
11 months ago
Hola , hace unas horas compré un paquete de credits y nunca me llegaron solo , me salío transacción en espera , aunque ya me habían descontado de mi tarjeta, no eh recibido mis crédits
Eu ganhei um item chamado "Love Lingerie | Red" na roleta, mas ele não apareceu no meu inventário. Na hora do giro, a imagem do item nem carregou, então acredito que possa ter sido um item banido ou removido.
Gostaria de saber se é possível receber um novo prêmio no
lugar ou resolver esse problema.
Obrigada.
0 Votes
Guestposted
11 months ago
I cannot subscribe to the program or use the process to purchase clothes.
0 Votes
Guestposted
11 months ago
I cannot subscribe to the program or use the process to purchase clothes.
0 Votes
Guestposted
11 months ago
I cannot subscribe to the program or use the process to purchase clothes.
0 Votes
t
Toritohornposted
11 months ago
lo hare en espaniol estoy tratando de que me manden la clave x este medio de lolalagrande perdi mi abatar de nombre joan enrique necesito la clave x favor
0 Votes
G
Guestposted
11 months ago
Ticket 567293
1 Votes
G
Guestposted
11 months ago
Hello, I deleted my account under the name Somayh and now I want to recover it. Please help me to recover my account. I lost my email address four times and I want to recover my email address manwilachocho86@gmail.com. Please, I am waiting impatiently for your response.
1 Votes
G
Guestposted
11 months ago
Description:
Hello, I'm experiencing an issue with my IMVU account. It has been restricted without any warning or explanation, and now I can't perform any actions on the platform, such as purchasing credits, accessing features, or interacting normally.
I have checked my emails and notifications, and I haven’t received any messages explaining the reason for this restriction. I would like a clear explanation of what happened and, most importantly, an immediate resolution and removal of this restriction, as it is preventing me from using services I have already paid for.
I have spent nearly R$2,000 on the platform, and I feel extremely disappointed and unfairly treated for not being able to access basic account functionalities.
Please review my case urgently and get back to me with a solution as soon as possible.
Sincerely,
[Your IMVU username, if you'd like to include it]
5 Votes
G
Guestposted
12 months ago
Nn consigo entrar no jogo pq nn é compatível com meu celular, queria que fosse compatível de novo, pq ja joguei e gostei muito
0 Votes
Y
YutakaSuzukiposted
12 months ago
We hope this update makes support more accessible for everyone!
We’re pleased to announce that you can now receive assistance from Customer Support for login issues without needing to create an alternate account. Simply fill out the form that opens when you submit a ticket in the Community Center while logged out. This form is exclusively for support with login-related issues. For more details, visit this link.We hope this update makes support more accessible for everyone!
21 Votes
236 Comments
Guest posted 11 months ago
For some reason that I don't know, my password doesn't even come in correctly. my acount have AP and AGE. I don't have access to the email, and I don't know why I can't log into the account. The password is correct and I still receive a notification from the Next app if someone sends me a message, but I can't log in.
I already made a ticket but it's been 5 days and they haven't answered me.
0 Votes
Mmx37 posted 11 months ago
اريد اخدث بالعربيه
0 Votes
Guest posted 11 months ago
No eh recibido mis crédits eh comprado un paquete hace unas horas me sale en espera pero ya me descontaron de mi tarjeta
1 Votes
Guest posted 11 months ago
Hola , hace unas horas compré un paquete de credits y nunca me llegaron solo , me salío transacción en espera , aunque ya me habían descontado de mi tarjeta, no eh recibido mis crédits
1 Votes
Guest posted 11 months ago
Hello, I deleted my account under the name
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Screenshot2025-06-28-12-37-11-988com.imvu.mobilecordova.jpg
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0 Votes
Guest posted 11 months ago
Olá.
Eu ganhei um item chamado "Love Lingerie | Red" na roleta, mas ele não apareceu no meu inventário. Na hora do giro, a imagem do item nem carregou, então acredito que possa ter sido um item banido ou removido.
Gostaria de saber se é possível receber um novo prêmio no
lugar ou resolver esse problema.
Obrigada.
0 Votes
Guest posted 11 months ago
I cannot subscribe to the program or use the process to purchase clothes.
0 Votes
Guest posted 11 months ago
I cannot subscribe to the program or use the process to purchase clothes.
0 Votes
Guest posted 11 months ago
I cannot subscribe to the program or use the process to purchase clothes.
0 Votes
Toritohorn posted 11 months ago
lo hare en espaniol estoy tratando de que me manden la clave x este medio de lolalagrande perdi mi abatar de nombre joan enrique necesito la clave x favor
0 Votes
Guest posted 11 months ago
Ticket 567293
1 Votes
Guest posted 11 months ago
Hello, I deleted my account under the name Somayh and now I want to recover it. Please help me to recover my account. I lost my email address four times and I want to recover my email address manwilachocho86@gmail.com. Please, I am waiting impatiently for your response.
1 Votes
Guest posted 11 months ago
Description:
Hello, I'm experiencing an issue with my IMVU account. It has been restricted without any warning or explanation, and now I can't perform any actions on the platform, such as purchasing credits, accessing features, or interacting normally.
I have checked my emails and notifications, and I haven’t received any messages explaining the reason for this restriction. I would like a clear explanation of what happened and, most importantly, an immediate resolution and removal of this restriction, as it is preventing me from using services I have already paid for.
I have spent nearly R$2,000 on the platform, and I feel extremely disappointed and unfairly treated for not being able to access basic account functionalities.
Please review my case urgently and get back to me with a solution as soon as possible.
Sincerely,
[Your IMVU username, if you'd like to include it]
5 Votes
Guest posted 12 months ago
Nn consigo entrar no jogo pq nn é compatível com meu celular, queria que fosse compatível de novo, pq ja joguei e gostei muito
0 Votes
YutakaSuzuki posted 12 months ago
We hope this update makes support more accessible for everyone!
Deleting The Phone Support & Shutting It Down??
Clearly, You Don't Want Our Support, ~_~
2 Votes
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