Important Update About Music in IMVU Classic

IMVU isn't apparently going to listen to the people. Got these moderators supposed to be doing their job interacting with the community so they can take stuff back to the higher ups they don't care if the company folds up loses money or nothing. we want our credits plain and simple and stop the spam messages i've gotten 12 today its annoying you're not getting money from nobody in this chat including me. start listening and stop the stupid spam we get in trouble for spamming how about you hold Ur self-accountable to your own rules.

Okay here's my position No court is going to allow destroying evidence of proof of purchase  to escape liability. If they have to get  records  from  the 3rd party they will. This is a serious big case offense. Veri is not going to take the fall for what IMVU did us. IMVU is guilty 100% they knew the service was ending. They did nothing to  transfer or continue support for what we bought and they let us keep buying, basically stealing from us for months. There is no way our service was restored last summer without a written expiration date of service from the providing company.  IMVU did us wrong Period!

Hello my fellow IMVU’er… did anyone start a class action yet? I reached out to two lawyers who handles these types of cases here in Canada but the only thing is I don’t have proof that I purchased music from imvu, so I’m not sure if I would even qualify to be apart of a class action lawsuit yet. Since imvu refuse to give me the music history I had purchased. I think they definitely did us dirty and cleaned up their mess they created. Don’t get discouraged, I will update once I hear back from a lawyer. 

It's exceptionaly sad to discover today that I lost the thousands of songs I think I bought over my 20 years with IMVU. As I'm sure IMVU is working its best to responsively find ways to offer us a way to recover access to nowoday's huge catalogs of musics, we all need to understand that we didn't buy musics and songs but accesses to those songs. The source is dead as the provider of those musics went out of businesses. It's really sad. It happens every day in this capitalist world in particular when lots of people spend their time complaining for nothing. This being said, it would be a nice idea if IMVU could make a deal with Spotify for instance to offer us to have access to their catalog live in IMVU's rooms. Just saying... That would offer all of us to recover much more than what we bought already. wouldn't it ?

esterfigueiredo652@gmail.com

still no response. like i said they just ignore keep quit and wait till it bleads to death and no one posts in this topic no more and then they will delete the whole topic. I WANT MY MUSIC BACK I WANT MY SONGS BACK I WANT MY MIXES BACK I PAYED FOR ALL OF THEM. OR GIVE ME MY MONEY BACK AND I'LL TAKE MY BUSINES ELSEWERE. BUNCH OF @#$% RIPPING US OFF HERE. 

We need that lawyer that sued Big Fish a few years back and won. 

OK i have one what i said i would do .I have not bought anything at all from imvu and will not be doing so ..My VIP has lapsed after 11 years and i am not renewing it ..IMVU has had my very last cent/ penny /yen

euro from me 

Message to IMVU Moderators Please Forward to IMVU Leadership

We are asking the moderation team to please listen to the community and make sure this message reaches the people who make decisions at IMVU.

First, we ask that IMVU reduce the amount of promotional spam being sent to users. Many customers are tired of constant messages about offers, contests, and promotions. We want IMVU to focus more on improving the platform and listening to the people who use it every day.

Second, regarding the music feature: customers paid through IMVU and supported the platform with the expectation that the features available to them would continue to be supported. If IMVU cannot restore the music experience that customers paid for and enjoyed, then we are asking for a fair solution, including refunds or another appropriate resolution.

Customers did business with IMVU, not with outside companies or previous management. The responsibility for addressing paid features and customer concerns belongs with IMVU.

Please do not tell customers that the only answer is going back to 2025 or place the responsibility on past circumstances. The community is asking for IMVU to take ownership, communicate honestly, and provide a solution.

IMVU is built because of its users, creators, and customers. Without the community supporting this platform, IMVU would not be where it is today. The voices of customers deserve to be heard and respected.

We respectfully ask the moderators to take this feedback back to IMVU leadership and make sure the community receives a real response.

Thank you.

Just as i thought still no response from IMVU here. they just let it blead to death and then one day the topic is gone. Typicall imvu behavior. Disgusting. Well you can put your credits where the sun dont shine. i aint buying no more nothing and i tell and advice everyone they shouldnt either, or join imvu. why would you join a scam site ? 

This is the final response I received from IMVU regarding the VerveLife music service shutdown.

IMVU states that VerveLife made the decision to discontinue the service and that licensing, infrastructure, and support were managed by VerveLife. Because of this, IMVU says they are unable to provide refunds for older music purchases and are only offering limited compensation for purchases made near the shutdown date after October 1, 2025..

They also stated that compensation for older purchases is not possible because IMVU did not receive financial support from VerveLife to offset the service closure.

From a user perspective, this raises concerns. Purchases were made directly through IMVU’s platform, and many users reasonably assumed that IMVU, as the seller/processor, would be responsible for ensuring fair resolution if a paid service is discontinued.

It is disappointing that responsibility is being attributed to a third-party provider when transactions were handled through the platform itself. From the outside, it appears users are left with little recourse, even though IMVU continues operating and generating revenue.

Many users will have to decide for themselves whether continued spending in a system with these limitations is worth it moving forward.

I’m sharing these so others are aware of the situation and the reasoning provided in IMVU’s final response so you can decide if you want to hang you boots up to like many others already have.

@MrsJaneKing, Don't I wish I could block their annoying mail to buy credits. All day everyday  Has anyone done the math on the percentage off they offer? I have and 300 credits that normally cost $199.00 is not 169.00/179.00 at 50% off. What kind of Jethro Bodine math is that? 199.00 -50% is 99.5 big difference of 69 or 79 dollars in their favor.pfft

@MrsJaneKing...100% agreed...I am done EVER spending any more money on this website....and all my hundreds of  friends have also said they are all done...NO MORE MONEY SPENT HERE ANY LONGER IMVU....You treat us like this, you get hit where it hurts...in the pocketbook....You can only steal from us and treat us like crap and continue to do over and over again before we all get wise and finaly say we all  had enough..and stealing all or of our music from us was the final straw....At this point I dont even care if you go out of business...You will not get a dime from me or anyone else I know on here.....Most are leaving or quitting anyways...You took a good think and ruined it big time...I hope you are proud of what you did here.....and I am going to make sure I get my money back from all the music you stole from me...

I have said on here in previous posts i will not be spending any more money on imvu .Does anyone know if we can stop recieving these hundreds of annoying IMVU offers in our mail box .

@ Misandry

I really don't believe IMVU is treating this issue with the urgency it deserves. There seems to be far more effort put into sending promotions and encouraging users to spend more money than providing meaningful updates about the loss of Mixes. I understand every business has to generate revenue, but customer support and transparency should be just as important.

As for refunds, limiting compensation to purchases made only in October 2025 is, in my opinion, not an acceptable solution. Many long-time Classic users invested years of money, time, and effort building music collections that were a meaningful part of our experience. Restricting refunds to such a narrow timeframe doesn't appear to address the broader impact on loyal customers.

Another question I have is this, if our music purchases still appear in our purchase history and transaction logs, it leads me to wonder whether those purchase records and potentially the associated content still exist within IMVU's systems in some form. I don't know the technical answer, but it raises legitimate questions about why a broader resolution has not been possible.

The continued lack of communication only increases frustration. If this issue can happen to Mixes, it naturally raises concerns about what other features or digital purchases could disappear in the future. Today it's Mixes; tomorrow it could be Trigger Songs or another feature that users have invested in.

Loyal customers deserve clear communication, fair consideration, and a resolution that reflects the trust and financial support they've given IMVU over the years. Simply asking the community to keep waiting without substantive updates is not enough. At this point, many of us aren't just looking for patience we're looking for answers.