Important Update About Music in IMVU Classic

While I Do Understand That This Is Not In The Hands Of IMVU,
& IMVU Is Not At Fault For This Specific Case...

IMVU Hasn't Done Anything To Make Our Time On IMVU
A Pleasant Experience At All, Since The Music Has
Been Added From The Verelife Platform...


Sooooo, Many Of Us Have Never Even Got To Experience
Any Form Of Good Music Out Of IMVU, & Now That It's
Shutting Down??

Quite Honestly, I Don't Want Anymore Music Till
I Am To Be Fully Noted That Whatever IMVU Does,
That This Is A Sure Thing, & A Much Better
Experience Forwards...

I Don't Want To Buy Music, Just For Another
Shut Down Of Some Half Baked Barely Functional Experience...

Mind You, This Has Been IMVU's 3rd Attempt At Music,
& All 3 Experiences Have Been Met With Failures...

Now, IMVU Has A 4th With The Radio Option ??
-- & I Don't Trust Using It On Non-Trustable Sites, ~___~

I Want A Real Solution Here, Not Half Baked Ideas, o____O




Who Agrees??

I’ve been affected by this too and have lost several hundred thousand credits. And I’m really frustrated by this scam. Although I don’t live in the U.S., I would recommend that users to report the issue here as a first step: https://reportfraud.ftc.gov/

There has already been a settlement in a class-action lawsuit against IMVU regarding audio files in the past: https://topclassactions.com/lawsuit-settlements/closed-settlements/imvu-audio-file-class-action-settlement/

@GleamDark..Agreed 100%....not only were we ripped off in broad daylight..now they deleted our music purchase history so we wouldnt even be able to prove what we had...i happened to take screen shots before they did that sneaky move because i knew that would be their next step..I knew they would delete that proof from my account  

Here is the translation from GleamDark below in case members dont understand Spanish and didnt understand what was said..................... Bro, I don't understand why you remove music. Whenever you add new content, you screw up other things we already had—it's unacceptable. And now you want me to prove my purchases? After all these years? On top of that, you’ve cut off our access to our music library on the website—I had so much music! How am I supposed to prove ownership of something that *you* guys deleted? That amounts to robbery in broad daylight. It doesn't surprise me at all that so many friends I had on IMVU have left for other games; seriously, how can you get away with stealing so much? Furthermore, I can't even get my radio station to work—it's completely broken. Explain this properly, and start treating us with some respect!

Hno entiendo  porque quitan la musica cuando ponen cosas nuevas nos joden otras que teniamos, es inaceptable, y ahora que demuestre la compra? despues de tantos años? y ademas nos eliminaron el aceso a la musica en la web , tantisima que tenia como puedo demostar algo que abeis eliminado, a eso se le llama robo a mano armada, no me sorprende que tantas amistades que tenia en imvu se ayan marchado a otros  juegos  esque como robais tanto???y ademas no puedo meter mi radio no funciona espliquen bien eso , tratennos bieni

@LenaRavi ..im so happy to hear you are relieved having just been ripped off and spit on by these people...Thats like saying im glad I just died instead of possibly finding a cure for my ailment.....We lost what was the most important part of being on this website..the music..and you are "RELIEVED"?????? When they end up  screwing you over again and again thats a comfort to you? No thanks, we arent accepting this..this is a crime...

@Saturi...on top of what you have already done to us by stealing our money and music...explain what happened to our music purchase history log? Explain to all of us that sneaky move how all of a sudden our music purchase history log with all the songs and total music we had bought vanished from our accounts page right after we started complaining? That purchase log is on OUR ACCOUNTS PAGE ON YOUR WEBSITE......IMVU..on our accounts page....Are you going to blame that on VerveLife as well? I knew you would be doing that next to take away any proof of what we had bought so Im lucky enough to have taken screen shots of it so I can prove how many total songs I bought over the past 12 years...over 5,000 total songs if you include music bought as gifts to me from friends..Every other catagory on our accounts page shows everything EXCEPT FOR THE MUSIC PURCHASE LOG WHICH SAYS "OOPS....PAGE CANNOT BE FOUND" What a sneaky move that is to do that to take away proof of members songs purchases....EXPLAIN THAT @Saturi..I cant wait to hear this one....

 "IMVU is simply unable to provide refunds for purchases prior to October 1, 2025."   -More lies. 

I've received NOTHING. I've done the math and with all the music I had, it was over a million credits i spent on music alone. A MILLION CREDITS! That's not including all the money I've pumped into VIP, room slots, credits, packages, AP, etc., I've been offered NOTHING. I just bought music over the holidays and January. My purchase history is gone. You are once again saying something isn't your problem, You and Vervelife TOGETHER offered this service and stole from us. YOU owe your costumers, the ones that pay for this place to keep yall in business, compensation for this mess. It's plain and simple! 

I feel both frustrated and relieved at the same time. The more I think about it, the more it feels like we’ve lost something important with the music. However, I can also understand why this change happened, since many countries couldn’t properly access the mixes on IMVU due to copyright restrictions. Some users were completely affected, while others experienced only partial limitations. At least now, that situation has come to an end.

Personally, I had already stopped listening to the mixes because they became repetitive, and I’ve also lost interest in the rock genre. I realize that some people may disagree with me or criticize my honesty, but this is simply how I feel. Recently, I’ve mostly been using Spotify instead.

What I find particularly disappointing is that refunds are only being issued from October 2025 onward. This feels unfair to those who have consistently purchased music to contribute to the community and bring enjoyment to others.

In the end, this marks the beginning of a new era. There are also ongoing concerns regarding AP and the increasing reliance on credit cards, which not everyone has access to. Unfortunately, it often feels like IMVU prioritizes profit over the needs and opinions of its users.

@Saturi..You have some gall and nerve giving us all that excuse filled BS answer to what you people did to us...Acting like you are the poor innocent victims that were caught by surprise....BS !!!!!  YOU HAD OVER A YEAR TO TRY TO FIND A REPLACEMENT MUSIC PROVIDER ...YOU KNEW THE PROVIDER WAS CLOSING DOWN AND YOU DID ABSOLUTELY NOTHING ALL THAT TIME TO BE READY WITH A SOLUTION TO SAVE OUR MUSIC....YET YOU HAD NO PROBLEM CONTINUE TO TAKE AND ACCEPT OUR MONEY AND KEPT SELLING SONGS AND MUSIC FROM THAT STORE DESPITE KNOWING IT WOULD NOT BE THERE MUCH LONGER.Once again all you people do is pass the buck and take no responsibility for anything.YOU NEVER DO..ITS ALWAYS SOMEONE ELSES FAULT ACCORDING TO YOU !!!!WE PAID YOU..NOT VERVELIFE FOR THE MUSIC !!!!!.....YOU GO GET YOUR MONEY OR WHATEVER YOU NEED TO DO FROM VERVELIFE YOURSELVES.......YOU OWE US AS MEMBERS EVERY SINGLE PENNY WE PAID FOR MUSIC FROM YOU...FROM IMVU....WE DIDNT JOIN VERVELIFE ..WE JOINED IMVU...there is no reason to even stay on this mess of a website any longer...THE MUSIC WAS THE MOST IMPORTNAT PART OF IT..EVERYTHING REVOLVED AROUND THAT...YOU OWE US ALL EVERY SINGLE CENT WE SPEND ON HERE BUYING MUSIC FROM YOU !!!! YOUR EXPLANATION HOLDS NO WATER AND ALL YOU CAN DO IS SAY YOU ARE REVIEWING THE FEEDBACK???? FOR WHAT???? YOU STOLE OUR MONEY...IF YOU THINK YOU ARE GETTING AWAY WITH THIS YOU HAVE ANOTHER THING COMING....WE AS MEMBERS KNOW NOW WHAT WE NEED TO DO....AND ITS COMING FOR SURE...I SPENT CLOSE TO $5,000 on music and you arent getting away with this.If you think that lame response on this community board makes us feel better or is supposed to help,you are out of your minds.And you are further out of your minds if you think that giving us a measly few dollars for purchases after October 30 is going to fly either..MOST PEOPLE ARE NOW GOING TO QUIT AND LEAVE AND THE PEOPLE THAT DO STAY WILL NEVER BUY A SINGLE THING FROM THIS WEBSITE EVER AGAIN...YOU COOKED YOUR OWN WEBSITE AND ITS DONE.....YOU BETTER FIGURE OUT HOW TO GET OUR MUSIC AND MIXES BACK, I DONT CARE WHAT YOU NEED TO DO, IT BETTER GET DONE..AND IF NOT, THEN PAY US ALL EVERY SINGLE CENT YOU STOLE FROM US FOR MUSIC ON HERE OVER THE YEARS !!!!!WE DO NOT ACCEPT THAT LAME EXCUSE OF AN ANSWER..YOU GO SUE VERVELIFE IF YOU HAVE TO TO GET YOUR MONEY BACK..THAT IS ON YOU IMVU....BUT WE BETTER BE GETTING PAID BACK FOR EVERYTHING WE SPENT....YOU HAVE TREATED US LIKE GARBAGE FOR FAR TOO LONG NOW AND JUST KEEP SPITTING IN OUR FACES AND THIS LAST RESPONSE WAS YET ANOTHER EXAMPLE OF THAT.YOU DONT DESERVE CUSTOMERS THE WAY YOU TREAT US...YOU UNDERSTAND NOTHING, YOU ACT LIKE YOU UNDERSTAND WHAT WE ARE GOING THROUGH AND YOU HAVE NO CLUE AND YOU NEVER DID.YOU NOW HAVE A MUTINY ON YOUR HANDS DUE TO YOUR INCOMPETENCE AND LACK OF CARING FOR YOUR CUSTOMERS AND WE ARE NOT ACCEPTING THIS AND NOT GOING TO TAKE IT !!!!!

 "IMVU is simply unable to provide refunds for purchases prior to October 1, 2025."  

Respectfully you were probably better off not replying than giving that excuse. 
We literally could access our purchase music history to see exactly how many songs we purchased just as you could for any of us.  At least until y'all removed the page in it's entirety. 

It's not hard to calculate 612 x the amount of purchases for a total. Straight up sounds like your gaslighting at us.
Not everyone is asking for a "full" refund, but at least something more than just over 1cr per song.

Out of 703 songs on this account I received a whopping refund of 640 credits. Doing the easy math of  612 x 703 my total purchase in songs is 430, 236 cr. I don't even want the 430,236cr. At least at the very least I don't think giving people 10% wouldn't hurt anything. But I mean credits are on sale every day 40-45% off and y'all are throwing in paid perks and passes now on top of it, So clearly generating cr isn't the issue since your basically giving them away now with perks.

I've been a part of vu since I was 14; over 2 decades of loyalty and spending my money into a company/service I once loved and believed in; Respectfully Y'all never looked this desperate with sales and disrespect towards not showing any kind of compassion towards your base and community. If y'all struggling as things suggest it may be wise to simply show a little bit more effort in hearing out the concerns of your base and trying to show some good will and appreciation to the people who've helped keep vu thriving and  not just your wallet. Who knows maybe, just maybe that would make people want to invest or trust in spending their money into a company that's not going to screw them over or use their loyalty as one last lick before shutting down. But y'all then lost me fam.

We want to provide additional clarity around the recent music service changes.

As we mentioned in previous announcements, the music catalog which was available in IMVU Classic was provided through a third-party partner, VerveLife. As the provider of the catalog, Vervelife not only managed the licensing of music from rights holders and related legal compliance, but also provided specific software components that enabled users’ access to the service and distribution of the music. In short, Vervelife was necessary for us to provide the music catalogue feature in IMVU Classic. 

We were very disappointed when we were recently informed by VerveLife that they were in the process of closing their business and ceasing operations.  Due to a very short timeline that we had no control over, we had only just finalized community messaging and suggestions for how to navigate the feature deprecation (e.g. saving/documenting playlists you may have curated) when Vervelife fully discontinued its music services on Thursday, April 30. 

We regret that you did not receive a longer notice period and that the abrupt nature of this change may have made an already unfortunate situation more challenging. We understand how much many of you invested into music over the years, and we recognize how frustrating this may be. We, like you, are sorry to see this service go away and are disappointed that a replacement is unavailable. 

With respect to refunds for music purchased through Vervelife, the refund window we set is intended to cover recent purchases made closest to the service disruption. Without any financial assistance from VerveLife to rectify the situation for our users, however, IMVU is simply unable to provide refunds for purchases prior to October 1, 2025.

We are continuing to review feedback and understand the impact this has had across the community.

We appreciate everyone who has taken the time to share their concerns. We hear what’s being raised and understand the frustration behind it.

This is what you see now when you check your music purchases history log on your account...All our music purchases got removed.....IMVU removed them with the threats of lawsuits and people leaving the site looming.....Just when you think they wont continue spitting on us, they do it again and again...

UPDATE: Just when you thought they couldnt be any sneakier.....IMVU just removed all our music purchases logs from our accounts....Lucky I took some screenshots of my first and last pages where it would show my total pages of purchases and number of songs on each page I had bought over the years and the final total of songs I had bought as proof on the last page...I knew they would do that next and remove proof......They just removed everyones music purchase logs.....

BOO !!!