A rich library of self-service articles and FAQs to help you find answers quickly.
These updates are part of our ongoing efforts to streamline support and invest more deeply in the areas that provide the most effective and timely assistance.
We understand that changes to support options may affect how you seek help, and we appreciate your continued patience as we make these updates. While there may be occasional delays during this transition, please know we remain dedicated to providing helpful, accurate, and responsive support.
Thank you for your continued support and understanding.
Somthing funny.... it's TUESDAY today an already past 9AM, but still can't reach them... same annying message saying i missed them and they're offline. This update is sucks y'all kiling the game and you're already losing hella users tbh.
4 Votes
Z
Zameryaposted
6 months ago
Wouldn’t it make sense to continue to have Sundays and Mondays open since the phone support is gone. Also, removing two days, will increase the workload of staff even more since it will be busier than ever now. Sometimes chat support to pass items are slow,This is increasing things. I feel as if shortening the times could have been better than removing it as a whole. Tbh keeping it would be better.
2 Votes
L
LadySabiennaposted
6 months ago
The music mixes, when is it being fixed. Please inform users
2 Votes
K
KeshaRSposted
6 months ago
So now on top of them taking away all of our music for good...now they are shutting their phones down on top of it all..and did it really sneaky and undercover so the very least amount of people would find out and know about it so they wouldnt have to take any complaints or heat about it from us...just like how they didnt tell us about the music either...so now we wont be able to get a live person to talk to on the phone anymore..I had to find out myself from a rumour going around from one of my friends and I called IMVU myself and she put on an act like she didnt know the phones were being shut down June 1st...she told me to hold so could "verify" that it was true..in reality she went and asked her manager if it was now alright to tell the customers this news,,,she slipped up and told me that her manager granted her permission to tell me..3 days before they are being closed down !!!! She knew they were going to be disconnected and they were told not to inform us...Unbelievable !!! We will have to now rely on the live chat which none of them ever know anything and never have any answers or solve anything on it....for hacking issues,losing account issues and billing and credit card issues as well..can you imagine??? Soon they will shut even that down and will only be reached by email..No music, no customer support, website glitches all over the place..and they are phasing out the classic client for good soon,,which is the only reason most of us even stay on this mess of a website for...When the classic client goes, that will be the death blow for IMVU..its almost over now...Still no word on what they are doing with all the music we had taken from us that we paid for...thats being covered up as well and they keep acting like they dont know anything yet...
READ ON....
We want to inform you about upcoming changes to our customer support availability, effective June 1, 2025:
Phone support will be discontinued
As of June 1, 2025, phone support will be discontinued. All users can continue to get help through our Community Center, where you can submit a ticket or explore helpful FAQs.
DO THESE PEOPLE EVER EVEN READ THESE POSTINGS ANYMORE OR GIVE ANSWERS THAT MAKE ANY SENSE INSTEAD OF COPY AND PASTED NONSENSE AND APOLOGIES?????
5 Votes
K
Kathy1snowposted
7 months ago
My question is are they going to try to fix the music shop back or not??? And where we have spent piles of money on our mixes will we be reimbursed for them. I have bought over 1600 songs over the years and now we can't even play them. We all are just wondering are they going to fix the problem or not??? We just want answers I don't think that is not too much to ask?? Thanks just leave me a message if you can...
8 Votes
G
GraceJRposted
7 months ago
IMVU is getting worse day by day, I think the end is close, no mixes, lags all the time, no live help, e-mails response delays!!! Shall we leave?
6 Votes
D
DeeSmooposted
7 months ago
I think this will only benefit imvu, not the costumer!
5 Votes
Z5posted
7 months ago
It will be very complicated for creators who pass on products via links! However, if the changes are to improve the game system, I think it's plausible.
0 Votes
D
Doompixieposted
7 months ago
Wow. Customer disservice, at its finest. FU too, IMVU. :)
4 Votes
M
MsPixeliciousposted
7 months ago
you're binning PHONE SUPPORT?
6 Votes
J
Jennaposted
7 months ago
Will they be responding to tickets more quickly now that the phone support is going away? I can imagine they were getting overloaded with calls from angry customers wondering why they've lost access to music that was paid for and why their help tickets on such matters aren't being responded to.
We want to inform you about upcoming changes to our customer support availability, effective June 1, 2025:
Phone support will be discontinued
Live chat support will remain available Tuesday to Saturday, from 9:00 AM to 6:00 PM Pacific Time
Our Community Center remains available 24/7, offering:
Easy ticket submission
A rich library of self-service articles and FAQs to help you find answers quickly.
These updates are part of our ongoing efforts to streamline support and invest more deeply in the areas that provide the most effective and timely assistance.
We understand that changes to support options may affect how you seek help, and we appreciate your continued patience as we make these updates. While there may be occasional delays during this transition, please know we remain dedicated to providing helpful, accurate, and responsive support.
Thank you for your continued support and understanding.
For more information, please refer to this help article: http://im.vu/help1107.
8 Votes
56 Comments
Hirles posted 6 months ago
Somthing funny.... it's TUESDAY today an already past 9AM, but still can't reach them... same annying message saying i missed them and they're offline. This update is sucks y'all kiling the game and you're already losing hella users tbh.
4 Votes
Zamerya posted 6 months ago
Wouldn’t it make sense to continue to have Sundays and Mondays open since the phone support is gone. Also, removing two days, will increase the workload of staff even more since it will be busier than ever now. Sometimes chat support to pass items are slow,This is increasing things. I feel as if shortening the times could have been better than removing it as a whole. Tbh keeping it would be better.
2 Votes
LadySabienna posted 6 months ago
The music mixes, when is it being fixed. Please inform users
2 Votes
KeshaRS posted 6 months ago
So now on top of them taking away all of our music for good...now they are shutting their phones down on top of it all..and did it really sneaky and undercover so the very least amount of people would find out and know about it so they wouldnt have to take any complaints or heat about it from us...just like how they didnt tell us about the music either...so now we wont be able to get a live person to talk to on the phone anymore..I had to find out myself from a rumour going around from one of my friends and I called IMVU myself and she put on an act like she didnt know the phones were being shut down June 1st...she told me to hold so could "verify" that it was true..in reality she went and asked her manager if it was now alright to tell the customers this news,,,she slipped up and told me that her manager granted her permission to tell me..3 days before they are being closed down !!!! She knew they were going to be disconnected and they were told not to inform us...Unbelievable !!! We will have to now rely on the live chat which none of them ever know anything and never have any answers or solve anything on it....for hacking issues,losing account issues and billing and credit card issues as well..can you imagine??? Soon they will shut even that down and will only be reached by email..No music, no customer support, website glitches all over the place..and they are phasing out the classic client for good soon,,which is the only reason most of us even stay on this mess of a website for...When the classic client goes, that will be the death blow for IMVU..its almost over now...Still no word on what they are doing with all the music we had taken from us that we paid for...thats being covered up as well and they keep acting like they dont know anything yet...
READ ON....
We want to inform you about upcoming changes to our customer support availability, effective June 1, 2025:
Phone support will be discontinued
As of June 1, 2025, phone support will be discontinued. All users can continue to get help through our Community Center, where you can submit a ticket or explore helpful FAQs.
DO THESE PEOPLE EVER EVEN READ THESE POSTINGS ANYMORE OR GIVE ANSWERS THAT MAKE ANY SENSE INSTEAD OF COPY AND PASTED NONSENSE AND APOLOGIES?????
5 Votes
Kathy1snow posted 7 months ago
My question is are they going to try to fix the music shop back or not??? And where we have spent piles of money on our mixes will we be reimbursed for them. I have bought over 1600 songs over the years and now we can't even play them. We all are just wondering are they going to fix the problem or not??? We just want answers I don't think that is not too much to ask?? Thanks just leave me a message if you can...
8 Votes
GraceJR posted 7 months ago
IMVU is getting worse day by day, I think the end is close, no mixes, lags all the time, no live help, e-mails response delays!!! Shall we leave?
6 Votes
DeeSmoo posted 7 months ago
I think this will only benefit imvu, not the costumer!
5 Votes
Z5 posted 7 months ago
It will be very complicated for creators who pass on products via links! However, if the changes are to improve the game system, I think it's plausible.
0 Votes
Doompixie posted 7 months ago
Wow. Customer disservice, at its finest. FU too, IMVU. :)
4 Votes
MsPixelicious posted 7 months ago
you're binning PHONE SUPPORT?
6 Votes
Jenna posted 7 months ago
Will they be responding to tickets more quickly now that the phone support is going away? I can imagine they were getting overloaded with calls from angry customers wondering why they've lost access to music that was paid for and why their help tickets on such matters aren't being responded to.
8 Votes
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