Important Support Update – Effective June 1, 2025

There’s a saying: “You catch more flies with honey than vinegar.” Well, IMVU, maybe it’s time you listened to your own advice—because the way you treat your creators today is anything but sweet.

We—the creators—are your workforce. We are not just users. We pay taxes on what we earn here. This is our business, our time, our investment. We help build the IMVU catalog day in and day out, and yet we are treated as if we have no rights, no voice, and no value outside of what we can produce for your platform.

You advertise to new users: “Come be a creator. Make more to get more.” But here's the reality:

• We submit products that become yours the moment they're approved.

• If we leave, you keep making money off our items—unless we delete everything, which we’re not always even allowed to do.

• If we make a mistake—or worse, if your flawed system flags us without proof—our accounts can be put on hold, even banned, with no real chance to appeal.

I’ve seen it happen. I’ve watched accounts get locked for rating something “wrong” in peer review. I’ve seen creators punished for a product submission that your own system approved. You say we can’t push AP content through general access—yet you allow products to slip through, then turn around and blame us when the tool fails. If we push back? We're silenced. If we speak up? We’re sent to the forums—where our posts can be deleted if your moderators don’t like the tone.

And now, you’ve even cut off phone communication entirely.

Tell me—how do you expect people to stay calm when they have no way to speak to a real person, no support they can count on, and no power to protect their income?

Let me remind you: this is how we feed ourselves. This is how we survive.

But you treat us like we're disposable. You raise prices, add new “phases” and features like “Next” and “VCoins,” and expect us to just keep paying and playing along. Meanwhile, longtime creators—many who helped grow IMVU from the ground up—are quietly leaving. Not because they don’t love creating, but because they’re tired of being disrespected.

Your Terms of Service change at your convenience. Grandfathered protections? Gone. Private accounts? Now forced into chat-based systems or exposed through required photos. All while we’re told “you must agree or you cannot continue.” Where’s the choice in that?

If you really want to grow, you must stop taking from the very people who built you.

I’ve been here a long time. I’ve seen the best of this platform—and now I’m seeing the worst. I’ve stayed out of dedication, habit, maybe even hope. But I’m tired. And I’m not the only one.

You want our loyalty? Earn it.
You want our content? Respect it.
You want our voice? Then stop muting us.

Because every time I sell a product, I get just a fraction of a penny—but you? You get your full share without fail. You profit even when we don’t. Even if we leave, you keep getting paid unless we delete everything.

It’s time to stop hiding behind policies and call things what they are: unfair, one-sided, and exploitative.

IMVU, wake up. Because one day, the voices you ignored will be the voices that leave—and take the soul of this platform with them.

@Mividalokaa - so cancel VIP? That's what I did. IMVU wants to give shitty customer support? Stop paying the monthly fees, since that's what the shareholders notice.

40 minutes waiting in Live Chat for someone to say Hi.....and I'm like an idiot who continues to pay the Diamond Vip.....imvu professionalism ZERO

Somthing funny.... it's TUESDAY today an already past 9AM, but still can't reach them... same annying message saying i missed them and they're offline. This update is sucks y'all kiling the game and you're already losing hella users tbh.

Wouldn’t it make sense to continue to have Sundays and Mondays open since the phone support is gone. Also, removing two days, will increase the workload of staff even more since it will be busier than ever now. Sometimes chat support to pass items are slow,This is increasing things. I feel as if shortening the times could have been better than removing it as a whole. Tbh keeping it would be better.

The music mixes, when is it being fixed. Please inform users

My question is are they going to try to fix the music shop back or not??? And where we have spent piles of money on our mixes will we be reimbursed for them. I have bought over 1600 songs over the years and now we can't even play them. We all are just wondering are they going to fix the problem or not??? We just want answers I don't think that is not too much to ask?? Thanks just leave me a message if you can...

IMVU is getting worse day by day, I think the end is close, no mixes, lags all the time, no live help, e-mails response delays!!! Shall we leave?

I think this will only benefit imvu, not the costumer!

It will be very complicated for creators who pass on products via links! However, if the changes are to improve the game system, I think it's plausible.

Wow. Customer disservice, at its finest. FU too, IMVU. :)

you're binning PHONE SUPPORT?

Will they be responding to tickets more quickly now that the phone support is going away? I can imagine they were getting overloaded with calls from angry customers wondering why they've lost access to music that was paid for and why their help tickets on such matters aren't being responded to.