Important Support Update – Effective June 1, 2025

Dear IMVU Team,

IMVU should remove Pulse and make all those who have taken over and monopolized

it pay for Shoutout to advertise their stores, just like the rest of us do.

Pulse is obsolete and unnecessary in IMVU and the 3D World.

The only thing Pulse is good for right now-  is, for malicious people to harass others

with profanity, people who didn't even know they existed and now know about them because

of their harassment and insults. What is IMVU waiting for to remove Pulse? It will be

more profitable for the company since more people will have to use the Shoutout.

Thank you 

@YutakaSuzuki...I agree with you 100%..This website and these people treat us like garbage and spit in our faces.They have been doing this now for years and its only getting worse.They dont deserve any more of our hard earned money from any of us.Its so sad and a real shame what this website has become compared to what it used to be.They have destroyed this website and destroyed our trust in them at the same time.If they dont care then why should we?We have all had it with their incompetence and constant lying and I'm with you..Let them go out of business and fade away..

If None Of You Have Noticed In The Comments Below?

The Reason I Treat The Staff Soo Badly Here??

Is Cause, I've Been Dealing With The Customer Support Since 2009 Or 2010
On Many Issues Your All Having Now, & It's Gotten Worst Since, & That's An
Awful Long Time To Be Dealing With This, & No, I've Not Said One Thing,
But Recently Their Staff Has Gotten Entirely Like A Mind Shift Change Where
They Decided Out Of Nowhere That They Would Get Pizsy On The Customer,
& Not Only Did They Get Pizsy, But They Also Started Taking My Accounts Away...

& In Response To This:

I've Decided,
Not Only Am I Not Staying Silent Anymore, But I'm Taking The Breaks Off, Too...

Soooo, I'm Done Being Nice To Them, This Ends, & I'm
Not Gonna Hold Back On Anything Anymore...

I Wanna Be Very Clear With Users...

15 To 16 Years Is Enough Neglect In The Service,
To Realize Your Just Being Screwed, It's Enough
To Know That??

They Aren't Going To Just Do Things, Cause You Act Nice,
Sooo, Yes, I'm Willing To Swear In Their Faces If I Have To,
& Get Super Vulgar With Them...

Show Them, I'm Not Someone They Can Screw With...

Again, I Got This Attitude For 15 Years,
& Recently Their Attitude Has Gone Entirely Sour,
Completely Disrespectful, & Shtty...

Sooo, After 15 Years, I'm Done,
Today I Stop Being Nice, & I Don't Care...

This Whole Being Nice Thing Isn't Working Anymore...

& I'm Not Sitting Here Giving Them Money,
& They Sht On Me While They Get It...

I Am Sooo Glad My VIP Was Only $1,
& My Accounts Costed Roughly About
$45 Total, Not Counting Gift Cards...

As For VIP?? I Never Paid Monthly,
But In Terms Of Anyone Else On VIP??

Just Know, I Quit Paying For Gift Cards,
I Don't Even Spend 1 Penny Here Anymore...

Soooo, When My Stuff In My Inventory Dies Out??

I'm Just Quitting, It's That Simple, ~__~

Until Then I'll Use The Service Till It's Dead
Or My Accounts Are Dead...

But This Staff Deserves Nothing From It's Customers...

Hello IMVU Staff and Moderators,

At this point, it’s incredibly disheartening to see how many of us — loyal creators and paying customers — are being treated. We’re waiting weeks (even months) to receive payouts, getting automated replies, and watching issues pile up without resolution.

I’ve personally been waiting since the 18th of last month to receive payment for work I’ve already done. That’s now two months of unpaid income, and I’ve received nothing but vague updates and “please wait” responses. Meanwhile, my inbox is full of spam, my inventory gets filled with items I didn’t ask for, and my experience is bogged down with things I didn’t sign up for.

Let’s be honest — the platform has real problems that need to be addressed:

• Payout delays are unacceptable.

• Age verification is clearly not working as children continue to access adult content.

• Creators are the backbone of this platform, and yet we are treated like afterthoughts.

• Spam messages and junk promotions clutter our experience instead of improving it.

I stay because I’ve invested years into this platform. I’ve paid for VIP. I’ve built a catalog and a business here. But it’s becoming harder and harder to justify continuing, especially when it feels like IMVU doesn’t care about the very people keeping this platform alive.

Please escalate this. Fix the payout delays. Stop the nonsense. And bring back the professionalism this platform once had.

Dear IMVU Team,

Please take immediate action regarding these issues. Many users are starting to cancel their VIP subscriptions, and soon the number of cancellations will only increase. Once that happens, it may be too late to turn things around.

It is unfortunate that IMVU, a platform supported by its users, is now at risk of losing their trust. Everyone contributes — everyone pays, especially those who create. Please show genuine concern and support for all users.

Not everyone has the financial means to constantly upgrade their VIP status or pay additional fees. And in the end, they gain nothing tangible in real life.

Please consider these concerns seriously — for the sake of the community and the future of the platform.

Sincerely,

Nadjaac 

we already cancelled VIP, and likely won't reinstate. Why would we, when IMVU doesn't give due diligence to false reporting? we have had our account suspended once and warnings given for posts that had absolutely nothing wrong with them - the AI that processes the reports doesn't actually investigate, it just smacks the one reported on.

Since IMVU is intent on enabling such bullying and toxic behavior, we see no reason to reward them. we don't even buy credits anymore.

When IMVU dies - and it will, unless the culture in IMVU's management changes significantly - then everyone will finally understand how little IMVU seems to think of its customers.

Dear IMVU Support,

I’m reaching out as a concerned creator and long-time member of the IMVU community. Lately, it feels like the responses we receive regarding product reviews are repetitive and lack any meaningful clarification or solution. Many of us are left in the dark, unsure of what’s happening or how long we should expect to wait.

If this situation continues without improvement or transparency, it's very likely that users will start canceling their VIP subscriptions — not out of anger, but out of disappointment and frustration. That would be a real shame, considering how much potential and creativity this platform offers.

Please take this feedback seriously. We all want to see IMVU succeed, but that can only happen if the community feels heard and respected.

Kind regards,

GeorgeMercedes

@Lucas ..THIS WOULD NOT BE HAPPENING IF YOU PEOPLE HADNT GONE AND SHUT YOUR PHONES DOWN FOR GOOD AND ALSO CLOSED THE CHAT LINE 2 DAYS A WEEK ON TOP OF THAT.WHAT DID YOU EXPECT WAS GOING TO HAPPEN????????USE YOUR OWN COMMON SENSE HERE THAT WHEN YOU DID THAT OF COURSE THIS WAS GOING TO HAPPEN...YOU MADE THE WORST CUSTOMER HELP AND SUPPORT ON THE ENTIRE INTERNET EVEN WORSE THAN IT ALREADY WAS, WHICH IS PRETTY HARD TO DO BUT YOU PEOPLE DID IT...CONGRATULATIONS...NOW YOU ARE MAKING YOUR PAYING CUSTOMERS WAIT A WEEK OR MORE AND ITS ALWAYS MORE THAN A WEEK ANYWAYS, BEFORE YOU EVEN RESPOND BACK TO THEM.ITS COMPLETELY INSANE WHAT YOU DID AND HOW YOU TREAT YOUR CUSTOMERS AND THATS WHY YOU ARE LOSING ALL OF US..WE HAVE HAD IT !!! PEOPLE CAN ONLY TAKE SO MUCH, AND THE LOYAL CUSTOMERS YOU STILL HAVE LEFT THAT ARE STILL STUPID ENOUGH TO STAY ON THIS WEBSITE LIKE I AM , YOU JUST KEEP SPITTING IN OUR FACES MORE.DO YOU EVEN CARE  THAT YOUR WEBSITE IS DYING AND PEOPLE ARE LEAVING BECAUSE IT SURE DOESNT SEEM LIKE YOU DO.YOU MAKE EVERYTHING WORSE ON HERE, NEVER  FIX ANYTHING OR SOLVE ANY OF OUR ISSUES AND YOU GO TAKE AWAY THE PHONES AND CLOSE THE CHAT 2 DAYS A WEEK AND NOW HAVE THE NERVE TO TELL US TO JUST WAIT A WEEK OR MORE FOR YOU TO EVEN RESPOND TO OUR TICKETS?THE TICKETS NEVER GET SOLVED ANYWAYS EVEN WHEN YOU DO RESPOND TO THEM ANYWAYS...DO YOU PEOPLE EVER USE COMMON SENSE HERE??? WHEN YOU CLOSE YOUR PHONES DOWN AND TAKE AWAY THE CHAT HELP 2 DAYS A WEEK OF COURSE YOU ARE GOING TO MAKE THINGS WORSE AND BACK EVERYTHING UP..SO YOU LIED TO US WHEN YOU FIRST DID THAT AND CAME UP WITH THE REASONS YOU DID IT FOR WAS TO IMPROVE THE CUSTOMER SERVICE AND HELP AND MAKE IT RUN SMOOTHER..READ YOUR OWN BS REASON  AND LIES FROM YOUR OWN MOUTHS YOU POSTED WHEN YOU SHUT THE PHONES DOWN..THIS IS FROM YOUR OWN HANDS ABOVE THAT YOU PEOPLE WROTE AS THE REASON.....READ IT !!!! YOU WROTE ABOVE IN THE POSTING...These updates are part of our ongoing efforts to streamline support and invest more deeply in the areas that provide the most effective and timely assistance. ....TIMELY ASSISTANCE YOU WROTE !!!! SO YOUR IDEA OF THAT TIMELY ASSISTANCE IS ACTUALLY TO MAKE THE TIME LONGER AND THE WAIT LONGER..YOU ARE NOW LOOKING LIKE FOOLS FOR WRITING THAT AND WE ALL KNEW YOU WERE LYING BECAUSE WE ALL LAUGHED AT YOU BECAUSE WE KNEW IT WAS A BUNCH OF LIES....HOW WAS DOING THAT SUPPOSED TO MAKE THINGS BETTER FOR US????? NOW THIS LATEST POSTING BY YOU PROVES YOU ALL LIED TO US AND NOW YOU ARE BACKTRACKING AND TRYING TO DO DAMAGE CONTROL BECAUSE ONCE AGAIN YOU SCREWED US ALL...STOP LYING TO US ALL THE TIME AND STOP SCREWING US ALL OVER AND START TALKING THE TRUTH FOR A CHANGE !!!!

Hi everyone! If you have been waiting more than 5 days for a response, feel free to reach out to one of the IMVU Moderators and provide your case number. As a moderator, I can forward your request to the Staff for review, but I want to emphasize that the response will come from the agents.

Due to the high volume of cases, response times have recently been extended to 5–7 days. Please keep in mind that adding comments to a case resets its position in the response queue. Therefore, once a case is created, it’s best to wait for an agent’s reply rather than requesting one.

Wishing you all the best!

worst support i buy age verification but due to glitch i didnt verified and they not repling me and i also not able to get ap the worst support

I have never seen worse customer support or customer help from any website, especially a pay website like this, in my entire life...To call this customer support or help is a complete joke.They dont help any of us and they never fix a thing and never have any answers, and thats even if you are lucky enough to get a copy and pasted scripted answer back from them telling you they know nothing...They should be embarassed to work there or call themselves customer help.They have destroyed this website and they treat us like ignored garbage...The number of users continues to decline and they caused this and they can blame themselves when they are out of business...

I don't Kwon how company like imvu treat users like this idont Kwon how is them support is realy soo bad how them accept a players form all country and didn't accept they ID in all languages they only accept english ID so if you won't accept all languages ID make other way because if some one need your help or recovery his account dont need to lost in your rules line even if he have a loot of years use imvu and spend money in his account in a little mistake  he will lose everything and u dont have any mercy to try to help users all u think and say we need english id lol what I can do if my government didn't make english id or have an passport! Well hope imvu fix this and be good with all users need help because all we got from you bad customer service and all you try to do push ur user away and losing they things for a little mistakes with no mercy from you 

I just want to say — to anyone who feels like they’ve been unfairly treated by IMVU lately, you’re not alone. They did it to me too. And I’m still trying to understand why.

I’ve been part of IMVU for 17 years. I’ve spent thousands of hours designing, building, and supporting their platform through both money and creativity. I followed the rules. I verified my identity. I was even approved for cash payout. And yet — they still suspended, restricted, and ultimately closed my accounts without any warning.

One day I was in my account — the next, it was locked. No message. No notice. No chance to fix or even understand what I supposedly did wrong. And then, after finally getting back in touch with support, I got a response that felt cold, scripted, and dismissive. Like my years of investment meant nothing.

I’ve lost over 2 million credits. Gone. Just like that. No explanation. When I asked about it, they basically told me to “accept it.” No accountability. No compensation. Just silence.

I waited a full month after being approved for cash payments. I followed every single instruction they gave me, provided my ID, my W-2, and even a selfie — and still, they kept stalling. Even after approval, I couldn’t get paid.

Worse still, I’ve been locked out of multiple accounts. I was told my own account wasn’t mine — even though it goes to the same verified PayPal email I’ve always used. I never asked them to connect these accounts together, yet they did, just to punish me across all of them.

It’s hard to explain the stress this causes unless you’ve been through it. The hours I spent in tears, wondering if years of my work had just been wiped away. I’m not some big creator trying to cheat the system — I’m a real person trying to survive, and IMVU was one of the only ways I could make a small living.

If you’re reading this and going through something similar — please know you’re not alone. What’s happening to us is wrong. And while I’m still fighting for my voice to be heard, I hope that by sharing this, I’ve helped someone else feel less isolated in their frustration.

We built this platform with our time, our money, our creativity, and our hearts. We deserve better than silence and closed doors.

— A creator who won’t stop speaking up

@MysticSinZ I completely 100% agree with you..I have multiple tickets that are still sitting for over a year now that are not solved ...and the customer service is worse than it has ever been if that was even possible ..On top of that these live "support"  agents now talk down to you like we are stupid idiots and act pompous and ignore what you tell them.Ive basically been called a liar on here by agents who tell me I am wrong what I am saying when I tell them problems I have on my account or the website in general, that it isnt possible what is happening and blame it on my computer or settings or anything under the sun they throw out when it isnt that at all,They refuse to take any responsibility and push the blame of everything they have problems with onto us, blaming it on anything posible they can make up to avoid the issue which is always on their end..They act like know it alls now and we are the stupid ones..Yes, they are right...  we are actually the stupid ones because we stay loyal and stick with this complete mess of a website and the way they treat us. They treat all of us like ignored garbage.its a shame what this website has become..it really is, and they dont care one bit.Either they are in denial what is actually going on and how this website is sinking fast or they know it and at this point just dont give a damn one bit that its dying..This website is dead now......Ive never seen the numbers so low on the people signing onto the site now and Ive never seen the overall morale of all of us so low..They have just beaten us down with what they do to us, how they ignore us and never fix anything and yet they continue to take our money because we are stupid enough to think things will ever change here when its obvious its only getting worse.We are basically throwing our hard earned money down the drain paying for this broken mess..They had the nerve to increase the prices even to give us less..Phone support is now gone,the live chat is closed an extra 2 days a week now, the agents are clueless and of no help and never know anything and the technicians are totally incompetent and never fix a thing while they just make us wait and wait endlessly with their copy and pasted scripted answers back to us, hoping we finally just give up and go away..Well guess what IMVU, people are going away,,,they are going away for good..Everyone is quitting and not coming back..check your numbers and reviews and wake up..Open your eyes and see what has happened and what is still happening..You are sinking and sinking fast.....or do you even care???

Customer support is a non existant here now. IMVU is the worst it has ever been! 

Tickets just sit unanswered. I rarely come here now, give up on creating, why help IMVU make money when they cant even respect the fact I pay for VIP and they refuse to answer tickets. Ticket in going on 5 days now, lets see how long it sits there this time.

Only reason i pay for VIP is to earn money because my grandfathered in status is not being honered here. I am leaning more toward just selling textures on Sellfy and canceling my VIP here, then making textures only for Second Life, which is where majority of people are going too now.