Important Support Update – Effective June 1, 2025

To IMVU: We Deserve the Truth. Are You Hiding Something?

After reading through countless messages, responses, and dismissive replies, I need to ask the question many of us are thinking but afraid to say out loud:

Is IMVU preparing to shut down?

Because from where we stand—it doesn’t look like you’re going through a “transition.” It looks like you’re going through a cover-up.

• You quietly removed music we paid for—with no plan for reimbursement.

• You shut down phone support—calling it “live” chat support when that’s nothing close to live.

• You’ve stalled or outright denied payouts to creators—even those of us who followed every rule, met every deadline, and trusted you.

• You’ve forced new fees on VIP and AP users, doubled credit costs, and taken away grandfathered protections.

• And now, you're threatening to remove the classic client—the one thing keeping most of us from walking away entirely.

You’re not being honest with us. You’re stalling. You’re silencing. You’re pretending that everything is “fine” while making massive changes behind the scenes. And what’s worse—you’re sending automated, copy-paste replies to creators who have been with you for 10, 15, even 17 years. Those of us who built your catalog. Those of us who pay taxes on what we earn from YOUR system.

This isn’t just bad communication—it’s a breakdown of trust.

You say you’re working to improve. But what you’re really doing is cutting support, avoiding accountability, and hiding behind forum moderators while creators are being pushed off your platform, one by one.

If this were about growth or sustainability, you’d be transparent. You’d talk to us directly. You’d tell us the truth—not wait until the damage is done and then say, “Oops. Sorry. IMVU is closing.”

Because that’s exactly what it feels like you’re leading up to.

And if that’s the case, then at least give us the dignity of honesty. Let people know before they pour another dime, another design, or another moment into your platform—only to be left with nothing.

You are not just running a business—you are holding people’s livelihoods in your hands.

We creators don’t ask for much. We ask for fairness. We ask for transparency. And we ask for the truth.

Are you closing?
 Are you in financial trouble?
 Is this your way of phasing us out without having to say it?

Because if it is—we have every right to know. And if it isn’t—then prove us wrong.

Show us. Speak to us. Stop hiding behind vague language and broken systems. We are the ones who built this place. And we deserve more than silence.

Sincerely,
A Longtime Creator—and One of Many Who’s Had Enough

Will they be responding to tickets more quickly now that the phone support is going away? I can imagine they were getting overloaded with calls from angry customers wondering why they've lost access to music that was paid for and why their help tickets on such matters aren't being responded to.

Been needing support with my account for almost two weeks with no reply from support on my ticket nor my email to them.

They said we have to wait for 3 - 5 days, not even business days and it has been 12 days since my first ticket, 7 days since my email, and 5 days since my 2nd ticket after creating this account hoping I'd get "faster" responses since I didn't create an account to submit the first ticket and relied on my email.

I've worked in Customer Service for years (calls, chats AND tickets/email) and honestly, This's ridiculous. 

Was considering getting VIP on this account that I don't even plan to use to get a hold of Live Chat support but after seeing these comments, I'm not gonna do that.

I've had my account since 2013 (maybe even before that) and honestly, I'm only seeing red flags regarding a possible *shut down* so idek if it's worth it to try anymore especially that Classic IMVU might not be here anymore, being replaced with the poor *new* version of IMVU.. honestly, not worth it.

My question is are they going to try to fix the music shop back or not??? And where we have spent piles of money on our mixes will we be reimbursed for them. I have bought over 1600 songs over the years and now we can't even play them. We all are just wondering are they going to fix the problem or not??? We just want answers I don't think that is not too much to ask?? Thanks just leave me a message if you can...

I sent in a help ticket a week ago and have not had an answer, except for the original message that they send to say that they have received it . included in that message it says not to send any further messages until you hear from someone . so you send in a ticket for help but they ask not to send any more messages to find out why they are not answering . this is very strange to me . I just want to renew my VIP membership and I would just do that right now, except for the fact that I keep reading the IMVU will be shutting down . I sure wish that I could find some information.

There’s a saying: “You catch more flies with honey than vinegar.” Well, IMVU, maybe it’s time you listened to your own advice—because the way you treat your creators today is anything but sweet.

We—the creators—are your workforce. We are not just users. We pay taxes on what we earn here. This is our business, our time, our investment. We help build the IMVU catalog day in and day out, and yet we are treated as if we have no rights, no voice, and no value outside of what we can produce for your platform.

You advertise to new users: “Come be a creator. Make more to get more.” But here's the reality:

• We submit products that become yours the moment they're approved.

• If we leave, you keep making money off our items—unless we delete everything, which we’re not always even allowed to do.

• If we make a mistake—or worse, if your flawed system flags us without proof—our accounts can be put on hold, even banned, with no real chance to appeal.

I’ve seen it happen. I’ve watched accounts get locked for rating something “wrong” in peer review. I’ve seen creators punished for a product submission that your own system approved. You say we can’t push AP content through general access—yet you allow products to slip through, then turn around and blame us when the tool fails. If we push back? We're silenced. If we speak up? We’re sent to the forums—where our posts can be deleted if your moderators don’t like the tone.

And now, you’ve even cut off phone communication entirely.

Tell me—how do you expect people to stay calm when they have no way to speak to a real person, no support they can count on, and no power to protect their income?

Let me remind you: this is how we feed ourselves. This is how we survive.

But you treat us like we're disposable. You raise prices, add new “phases” and features like “Next” and “VCoins,” and expect us to just keep paying and playing along. Meanwhile, longtime creators—many who helped grow IMVU from the ground up—are quietly leaving. Not because they don’t love creating, but because they’re tired of being disrespected.

Your Terms of Service change at your convenience. Grandfathered protections? Gone. Private accounts? Now forced into chat-based systems or exposed through required photos. All while we’re told “you must agree or you cannot continue.” Where’s the choice in that?

If you really want to grow, you must stop taking from the very people who built you.

I’ve been here a long time. I’ve seen the best of this platform—and now I’m seeing the worst. I’ve stayed out of dedication, habit, maybe even hope. But I’m tired. And I’m not the only one.

You want our loyalty? Earn it.
You want our content? Respect it.
You want our voice? Then stop muting us.

Because every time I sell a product, I get just a fraction of a penny—but you? You get your full share without fail. You profit even when we don’t. Even if we leave, you keep getting paid unless we delete everything.

It’s time to stop hiding behind policies and call things what they are: unfair, one-sided, and exploitative.

IMVU, wake up. Because one day, the voices you ignored will be the voices that leave—and take the soul of this platform with them.

I Don't Speak For That Guest User Either On These Forums...

But I'm Not Sitting Here For One Min, & Going To Respect A Company
We All Know Their Motive Here...

You All Are Crazy??

It's Obvious Their Shutting Down, & This Is Our Last Effort Here,
They Have Stolen Our Accounts & They Have Deleted Them,
Why Would You Respect Them After That??

Their Destroying The Classic Client That Is The Most Used Here,
& Their Filling Up This Place With Filth To Cater More To The Kids
Who Spend A Month & Leave, All While Taking Away Search
Functionality To Keep The Filth From Piling Up Making The Entire
Thing Harder For Us...

Nooo, I'm Not Respecting Them, & I Think Their Staff Needs To Be Fired, ~_~

But As I Said, I'm Not Representing The "GUEST" User Here...

To Be Clear, I Quit Spending A Long Time Ago,
But Now, Today In 2025 I Bought A Few Cards,
Just A Few Not Flooding The System, Just A Few,
But At This Point Even I Want To Bail Out Of Here...

If Anyone Wants To See What A Toxic Child Catering Space Looks Like,
Go Look At STEAM, That Place Is Full Of Death Threats To The Staff,
But They Kept Their Overall Support Tickets Online...

This Place Has Not Had Any Toxic Hate, & Their Already Shutting
Down Their Support Tickets, & Now The Toxic Hate Is Piling Up...

I Don't Think We Should Be Kind, Because Being Kind Would
Just Grant Them A Free Pass On Robbing Us & Abusing Us,
& I Just Can't Do That...

It's Sooo Obvious, I've Been Dealing With This Company
Since Late 2009 Probably & Their Completely Collapsing
Issues & Neglectful Behavior On This Platform, & After All
This Time, It Is Only Now In 2025 That I Am Not Taking
This Abuse Anymore...

It's Time This Company Gets Their End From Us Users,
& It's Not Even Like I Said Anything To Them That Made
Them Angry At Me At All... They Just Gave Me Attitude
Out Of Nowhere, & Their Attitude Has Been Increasingly
Been Neglectful, & Negative Ever Since...

If I Remember Correctly, IMVU Was Built On A School Budget,
& The Staff Didn't Do This For Money, & Just Wanted To Do This
For People, Because They Were Passionate About The Project
That They Wanted To Provide People With...

What This Overall Staff Today Is Doing, As I Heard Their
Not The Same Staff, Is Their Destroying Every Bit Of
What Was Before, & Possibly Even Shutting This Place
Down, Because They Clearly Do Not Care, & We
Can All Feel As If We Think This Place Is Getting Shut Down...

This Isn't Just Them Shutting Down As A Problem,
What I'm Saying Is, This Feels Like Someone Who
Built This On A Passionate Project, Sold This Place
To Someone In A Terrorist Country Built On Blowing
Up Houses For A Living With Rockets, That Is How
This Feels Coming From This Website, & Everyone
Here Is Feeling As If Their Funding People That They
Should Not Be Giving Money To At All, ~_~

This Site Is Turning Into A Website That Feels
Like Terrorists Have Taken Over, & That People's
Bank Accounts, & Such Information Should Not
Be Trusted In Their Hands...


I Don't For One Moment Think This Company
Should Have The Right To Still Have Access
To This Site, & I Would Much Prefer If They
Were Fired...

Every Company Has A Right To Shut Down,
But This Isn't A Shut Down, This Feels Like
Their Robbing People, Abusing Them, Taking
Money, & Running With It... ~_~

This Isn't A Typical Shut Down, & That Is What
Is Having Sooo Many People Angry Here, &
I'm Not For One Min Taking This Abuse...

The User "GUEST" I'm Not Associeting With Them,
I Don't Stand Behind Their Comment, But I Still Think
They Don't Deserve Anything Worth Of Light Hearted Words,
No,They Need To Be Taken As If Their Deserving Of
The Words Provided As If Their Not Gonna Get Away
With Abuse Here, ~_~

IMVU is getting worse day by day, I think the end is close, no mixes, lags all the time, no live help, e-mails response delays!!! Shall we leave?

i had to actually submit a ticket to try to buy VIP at the discounted rate because I have IMVU gift cards and their check out isnt working for IMVU gift cards...And I am still waiting for them to reply back ...this whole thing is a nightmare now...They closed the phones down and closed the live chat 2 days a week (not that they ever knew anything or did or fixed anything anyways on that chat support)...I cant chat with them because my VIP expired and I have to now try to battle with them to try to pay them for a VIP membership..And on top of this aggravation...they had the nerve to increase their VIP prices by a lot ..and this was after them closing the music store on us for over 3 months and not giving us our music mixes for over 3 months when we couldnt use them...and they had the gall to increase their prices after all of this for this mess...They just keep making everything worse and worse on here meanwhile the number of people staying as members keeps dropping rapidly...They just keep taking away things and dont give us anything thats worth any price increase...what are we paying more for??? More headaches and a broken website with horrible customer service??? its a complete night mare now..they have destroyed once was a really great website and turned it into garbage...

you're binning PHONE SUPPORT?

You're absolutely right to feel the way you do—everything you've said echoes what so many of us are feeling. The way IMVU has handled the removal of music, the sudden shutoff of phone support, and the quiet phasing out of the classic client has been nothing short of disrespectful to the very people who built this platform.

The truth is, these changes weren’t rolled out with clarity or honesty—they were done quietly, strategically, and with no warning, as if they were hoping we wouldn’t notice until it was too late. And the fact that their own customer service agents had to ask permission just to tell a loyal user the truth about the phone lines shutting down? That’s not transparency. That’s corporate silence, and it's unacceptable.

We paid for music that we can no longer use. We invested in products, rooms, catalogs, and VIP memberships that now come with less and less in return. We’ve been forced onto platforms we didn’t ask for, while the features we loved—the music, the classic client, the freedom to communicate directly—have been stripped away without so much as an apology or explanation.

Now, the only support we get is through live chat agents who often can’t resolve real issues, or worse, copy-paste scripted answers and send us to forums that act more like silencing chambers than actual support communities.

This isn’t just poor communication—it’s a systematic breakdown of trust.

And like you said, once the classic client is gone? For many of us, that will be the final straw. Because we’re not just users—we’re creators, community builders, and paying customers. We’ve invested years here. And in return, we're being left in the dark.

I stand with you. I hear you. And I hope others speak out too, because silence is exactly what they’re counting on.

I think this will only benefit imvu, not the costumer!

@xLaNena203Enkil  Same exact thing is happening to me right now...and its almost 2 weeks and they still have not replied back to me...Im chasing them to try to pay them for my VIP renewal with my 2 IMVU gift cards..I even gave them the gift card numbers and everything and have heard nothing...We now have to chase them to try to pay them..how insane is this now???? They have made everything worse and more difficult and continue to do so ....No phone support and no way to contact them by chat and we have to depend on this rediculous ticket method which they take forever to answer...Like we have nothing to do but wait for them..This is why they are losing all their customers and they arent coming back..who needs this aggravation and stress? This is the worst customer service I have ever seen...and they made the worst even more worse if you could believe that...

40 minutes waiting in Live Chat for someone to say Hi.....and I'm like an idiot who continues to pay the Diamond Vip.....imvu professionalism ZERO