Important Support Update – Effective June 1, 2025

I Don't Speak For That Guest User Either On These Forums...

But I'm Not Sitting Here For One Min, & Going To Respect A Company
We All Know Their Motive Here...

You All Are Crazy??

It's Obvious Their Shutting Down, & This Is Our Last Effort Here,
They Have Stolen Our Accounts & They Have Deleted Them,
Why Would You Respect Them After That??

Their Destroying The Classic Client That Is The Most Used Here,
& Their Filling Up This Place With Filth To Cater More To The Kids
Who Spend A Month & Leave, All While Taking Away Search
Functionality To Keep The Filth From Piling Up Making The Entire
Thing Harder For Us...

Nooo, I'm Not Respecting Them, & I Think Their Staff Needs To Be Fired, ~_~

But As I Said, I'm Not Representing The "GUEST" User Here...

To Be Clear, I Quit Spending A Long Time Ago,
But Now, Today In 2025 I Bought A Few Cards,
Just A Few Not Flooding The System, Just A Few,
But At This Point Even I Want To Bail Out Of Here...

If Anyone Wants To See What A Toxic Child Catering Space Looks Like,
Go Look At STEAM, That Place Is Full Of Death Threats To The Staff,
But They Kept Their Overall Support Tickets Online...

This Place Has Not Had Any Toxic Hate, & Their Already Shutting
Down Their Support Tickets, & Now The Toxic Hate Is Piling Up...

I Don't Think We Should Be Kind, Because Being Kind Would
Just Grant Them A Free Pass On Robbing Us & Abusing Us,
& I Just Can't Do That...

It's Sooo Obvious, I've Been Dealing With This Company
Since Late 2009 Probably & Their Completely Collapsing
Issues & Neglectful Behavior On This Platform, & After All
This Time, It Is Only Now In 2025 That I Am Not Taking
This Abuse Anymore...

It's Time This Company Gets Their End From Us Users,
& It's Not Even Like I Said Anything To Them That Made
Them Angry At Me At All... They Just Gave Me Attitude
Out Of Nowhere, & Their Attitude Has Been Increasingly
Been Neglectful, & Negative Ever Since...

If I Remember Correctly, IMVU Was Built On A School Budget,
& The Staff Didn't Do This For Money, & Just Wanted To Do This
For People, Because They Were Passionate About The Project
That They Wanted To Provide People With...

What This Overall Staff Today Is Doing, As I Heard Their
Not The Same Staff, Is Their Destroying Every Bit Of
What Was Before, & Possibly Even Shutting This Place
Down, Because They Clearly Do Not Care, & We
Can All Feel As If We Think This Place Is Getting Shut Down...

This Isn't Just Them Shutting Down As A Problem,
What I'm Saying Is, This Feels Like Someone Who
Built This On A Passionate Project, Sold This Place
To Someone In A Terrorist Country Built On Blowing
Up Houses For A Living With Rockets, That Is How
This Feels Coming From This Website, & Everyone
Here Is Feeling As If Their Funding People That They
Should Not Be Giving Money To At All, ~_~

This Site Is Turning Into A Website That Feels
Like Terrorists Have Taken Over, & That People's
Bank Accounts, & Such Information Should Not
Be Trusted In Their Hands...


I Don't For One Moment Think This Company
Should Have The Right To Still Have Access
To This Site, & I Would Much Prefer If They
Were Fired...

Every Company Has A Right To Shut Down,
But This Isn't A Shut Down, This Feels Like
Their Robbing People, Abusing Them, Taking
Money, & Running With It... ~_~

This Isn't A Typical Shut Down, & That Is What
Is Having Sooo Many People Angry Here, &
I'm Not For One Min Taking This Abuse...

The User "GUEST" I'm Not Associeting With Them,
I Don't Stand Behind Their Comment, But I Still Think
They Don't Deserve Anything Worth Of Light Hearted Words,
No,They Need To Be Taken As If Their Deserving Of
The Words Provided As If Their Not Gonna Get Away
With Abuse Here, ~_~

There's no excuse for the hateful stuff the coward "Guest" is posting and this isn't representative of the vu community but it does speak volumes about vu itself when such hateful posts are permitted in their own forums.

They can try to censor mundane conversations in AP rooms, but can't keep hate speech out of their own forums?

So vu is Facebook now. Noted.

And @PamelaAnderson, it's probably already too late. They don't care, because they know there's not many options out there. SL is messed up on its own way and 3dxchat? No thanks.

@Jenna.I agree that those comments below are uncalled for and rediculously insane..There is no place for that kind of abuse and behavior on here and they should be disciplined for that....But thats one crazy person..That does not reflect  99.99999% of all IMVU members so please dont lump us all in with that one person...We dont talk like that and we dont disrespect IMVU like that...By saying its no wonder IMVU doesnt speak to us is giving IMVU a pass and a free ticket and excuse for what they do to us and they do not deserve one at all...  That takes IMVU off the hook by doing that...They have no excuse and no reasons why they dont communicate with us and ignore us...They have members really upset and mad and pissed off and thats when you get the crazies like this person that go over the top...This can all be avoided if IMVU communicated with people and actually fixed things...But they dont...They just keep taking more and more away from us and concentrate on things we dont want or need...An example is right here...They shut the phone lines down for good now and closed the help chat line on Sundays and Mondays..The other day I tried to sign on and couldnt because IMVU was not sending the 2 step verification code to my email address after I put in my password, and there was no way I could get on because I couldnt call IMVU phone support to help me and to take off the 2 step verification temporarily so i could sign on..and the live chat help support was closed all together because it was a Monday, so I couldnt get any help at all and this is now going to be yet another new problem for us all now..I never was able to sign on the entire day until the next day and it has also happened to several of my friends.We pay for this website and yet IMVU just keeps taking things away from us instead of improving it.. and its a losing strategy that will end up shutting this website down for good if they continue on this path..This is why everyone is just leaving the website for good and not coming back and its a real shame..its sad what they have done to this once great website...and if they ever got rid of the Classic Client..that will be the official end of IMVU...Its the only reason most of us stay..We stay as members because we have the Classic Client..IMVU is  now catering to newbies, kids and new people who join for a month, act abusive and harass us and come in our rooms with super high KB's on which lag and slow us all down. They also dont spend any money on the site at all because they have no money, they beg us all  for credits and gifts from us and they eventually end up leaving after a month is up anyways..They are not loyal or long term members so why are you concentrating on that demo-graphic IMVU?This seems to be what IMVU wants now and If they were smart they would put their time and efforts into upgrading the Classic Client and keeping whoever is still left on here happy and staying as members...We are the ones that spend money on here, not people who join for a month on the phone and leave...The phone and desktop are both HORRIBLE and unuseable...Wise up IMVU before its too late....

The comments below.....and we wonder why imvu doesn't want to communicate with us smh. 

I have never seen such a stupid customer service as you, you Jewish scum, go to hell with all of you, you are all faggots, you cannot solve a single problem, you offer bank level security for a ridiculous account, with your tiny intelligence, take this account and shove it up your ass, I do not want it, bitches ...... I am logging in with a VPN, I am telling you, you want all my information, you mean thief pigs, all of you. Get your punishment

I have never seen such a stupid customer service as you, you Jewish scum, go to hell with all of you, you are all faggots, you cannot solve a single problem, you offer bank level security for a ridiculous account, with your tiny intelligence, take this account and shove it up your ass, I do not want it, bitches ...... I am logging in with a VPN, I am telling you, you want all my information, you mean thief pigs, all of you. Get your punishment

I have never seen such a stupid customer service as you, you Jewish scum, go to hell with all of you, you are all faggots, you cannot solve a single problem, you offer bank level security for a ridiculous account, with your tiny intelligence, take this account and shove it up your ass, I don't want it, bitches......

I have never seen such a stupid customer service as you, you Jewish scum, go to hell with all of you, you are all faggots, you cannot solve a single problem, you offer bank level security for a ridiculous account, with your tiny intelligence, take this account and shove it up your ass, I don't want it, bitches...... YAVŞAKSINIZ İBNELER 

UPDATE:

Concerning music:
IMVU Music Store Update : Community Center

I just tested this and it seems to work again. So please ignore/cancel this topic in my last post. :)

BR, Rhea 

I'm wrting this with a 'spare account' with active VPN (no, I'm not from Greenland), hidden IP and so on... I've seen too many accounts disappearing here recently right after criticism was voiced.

For me, the tolerable level has now has been reached:

I'll cancel 3 VIP subscriptions and 2 AP+ subscriptions 2mrw. I will also completely empty 2 shops here - I will set all products to unvisible to avoid that IMVU will earn on these in future (containing one product with more than 50 k sales - may sound ridiciolous to some professionals here, xD... but I never wanted to earn money with IMVU).

@IMVU: No, I will not open a case on this, don't worry. :)

I would initiate a class action lawsuit because of our purchased music that can no longer be used. IMVU already had this problem once... There is a comparable case and a judgement in 2015 / 2016. Just use search engines ;)

Since I'm from Europe, it's too complicated for me. However, it would be nice if the users who are able to do so would fight back. IMVU definitely no longer has rights to offer/stream this music (they lost their provider), but simply doesn't communicate this.

Problems are ‘sat out’ here... this has been the tactic for years now. I'm really fed up with all this - I already have an account with 3DX and hey... there's something like the RL with much better graphics. ^^

I will keep one account here only to see what's going on... the others will fall asleep forever.

Best regards,
Rhea aka... just guess

To IMVU: We Deserve the Truth. Are You Hiding Something?

After reading through countless messages, responses, and dismissive replies, I need to ask the question many of us are thinking but afraid to say out loud:

Is IMVU preparing to shut down?

Because from where we stand—it doesn’t look like you’re going through a “transition.” It looks like you’re going through a cover-up.

• You quietly removed music we paid for—with no plan for reimbursement.

• You shut down phone support—calling it “live” chat support when that’s nothing close to live.

• You’ve stalled or outright denied payouts to creators—even those of us who followed every rule, met every deadline, and trusted you.

• You’ve forced new fees on VIP and AP users, doubled credit costs, and taken away grandfathered protections.

• And now, you're threatening to remove the classic client—the one thing keeping most of us from walking away entirely.

You’re not being honest with us. You’re stalling. You’re silencing. You’re pretending that everything is “fine” while making massive changes behind the scenes. And what’s worse—you’re sending automated, copy-paste replies to creators who have been with you for 10, 15, even 17 years. Those of us who built your catalog. Those of us who pay taxes on what we earn from YOUR system.

This isn’t just bad communication—it’s a breakdown of trust.

You say you’re working to improve. But what you’re really doing is cutting support, avoiding accountability, and hiding behind forum moderators while creators are being pushed off your platform, one by one.

If this were about growth or sustainability, you’d be transparent. You’d talk to us directly. You’d tell us the truth—not wait until the damage is done and then say, “Oops. Sorry. IMVU is closing.”

Because that’s exactly what it feels like you’re leading up to.

And if that’s the case, then at least give us the dignity of honesty. Let people know before they pour another dime, another design, or another moment into your platform—only to be left with nothing.

You are not just running a business—you are holding people’s livelihoods in your hands.

We creators don’t ask for much. We ask for fairness. We ask for transparency. And we ask for the truth.

Are you closing?
 Are you in financial trouble?
 Is this your way of phasing us out without having to say it?

Because if it is—we have every right to know. And if it isn’t—then prove us wrong.

Show us. Speak to us. Stop hiding behind vague language and broken systems. We are the ones who built this place. And we deserve more than silence.

Sincerely,
A Longtime Creator—and One of Many Who’s Had Enough

These updates are part of our ongoing efforts to streamline support and invest more deeply in the areas that provide the most effective and timely assistance.  


In All Honestly, Nobody Cares, ~_~

We Are Gonna  Tear This Company Apart, ~_~


We Have Already Started The Work, & We Are Not Gonna Stop,
You Can Get Angry With Us, But Be Prepared, & We Are Coming
For The Company Owner Of This Site...

Just Be Aware, Nobody Asked For This, &
This Has Gone Too Far, ~_~

We Are Prepared To Take This Deeper If We Have To...  

In My Personal Opinion, Your Entire Staff Needs To Be Fired...

WOW!!!! I Just Found Out No More Phone Support, Phone Support is the Customer Service that Truly Resolved My Issues. Ticket Submission & Live Chat Did Were Not Effective. From My Understanding You May Be Shutting Down the Client, I Don't Do Mobile, This Social is Too Big for Mobile. I Don't Remember Reading Anything in My DM As far as Phone Closure But I Have Read All of the Crazy Message Regarding BUYING Credits. Another Company that Shows The Customers that Built Them Up are NOT Of Importance. This is Exactly Why I Stopped Buying VIP & Investing a lot of Money into Credits, We Don't Get Nothing of Substance from it

You're absolutely right to feel the way you do—everything you've said echoes what so many of us are feeling. The way IMVU has handled the removal of music, the sudden shutoff of phone support, and the quiet phasing out of the classic client has been nothing short of disrespectful to the very people who built this platform.

The truth is, these changes weren’t rolled out with clarity or honesty—they were done quietly, strategically, and with no warning, as if they were hoping we wouldn’t notice until it was too late. And the fact that their own customer service agents had to ask permission just to tell a loyal user the truth about the phone lines shutting down? That’s not transparency. That’s corporate silence, and it's unacceptable.

We paid for music that we can no longer use. We invested in products, rooms, catalogs, and VIP memberships that now come with less and less in return. We’ve been forced onto platforms we didn’t ask for, while the features we loved—the music, the classic client, the freedom to communicate directly—have been stripped away without so much as an apology or explanation.

Now, the only support we get is through live chat agents who often can’t resolve real issues, or worse, copy-paste scripted answers and send us to forums that act more like silencing chambers than actual support communities.

This isn’t just poor communication—it’s a systematic breakdown of trust.

And like you said, once the classic client is gone? For many of us, that will be the final straw. Because we’re not just users—we’re creators, community builders, and paying customers. We’ve invested years here. And in return, we're being left in the dark.

I stand with you. I hear you. And I hope others speak out too, because silence is exactly what they’re counting on.

There’s a saying: “You catch more flies with honey than vinegar.” Well, IMVU, maybe it’s time you listened to your own advice—because the way you treat your creators today is anything but sweet.

We—the creators—are your workforce. We are not just users. We pay taxes on what we earn here. This is our business, our time, our investment. We help build the IMVU catalog day in and day out, and yet we are treated as if we have no rights, no voice, and no value outside of what we can produce for your platform.

You advertise to new users: “Come be a creator. Make more to get more.” But here's the reality:

• We submit products that become yours the moment they're approved.

• If we leave, you keep making money off our items—unless we delete everything, which we’re not always even allowed to do.

• If we make a mistake—or worse, if your flawed system flags us without proof—our accounts can be put on hold, even banned, with no real chance to appeal.

I’ve seen it happen. I’ve watched accounts get locked for rating something “wrong” in peer review. I’ve seen creators punished for a product submission that your own system approved. You say we can’t push AP content through general access—yet you allow products to slip through, then turn around and blame us when the tool fails. If we push back? We're silenced. If we speak up? We’re sent to the forums—where our posts can be deleted if your moderators don’t like the tone.

And now, you’ve even cut off phone communication entirely.

Tell me—how do you expect people to stay calm when they have no way to speak to a real person, no support they can count on, and no power to protect their income?

Let me remind you: this is how we feed ourselves. This is how we survive.

But you treat us like we're disposable. You raise prices, add new “phases” and features like “Next” and “VCoins,” and expect us to just keep paying and playing along. Meanwhile, longtime creators—many who helped grow IMVU from the ground up—are quietly leaving. Not because they don’t love creating, but because they’re tired of being disrespected.

Your Terms of Service change at your convenience. Grandfathered protections? Gone. Private accounts? Now forced into chat-based systems or exposed through required photos. All while we’re told “you must agree or you cannot continue.” Where’s the choice in that?

If you really want to grow, you must stop taking from the very people who built you.

I’ve been here a long time. I’ve seen the best of this platform—and now I’m seeing the worst. I’ve stayed out of dedication, habit, maybe even hope. But I’m tired. And I’m not the only one.

You want our loyalty? Earn it.
You want our content? Respect it.
You want our voice? Then stop muting us.

Because every time I sell a product, I get just a fraction of a penny—but you? You get your full share without fail. You profit even when we don’t. Even if we leave, you keep getting paid unless we delete everything.

It’s time to stop hiding behind policies and call things what they are: unfair, one-sided, and exploitative.

IMVU, wake up. Because one day, the voices you ignored will be the voices that leave—and take the soul of this platform with them.