How long will it take before I get any word back on getting my account off hold?
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Ashleyellenposted
6 months ago
Don’t make extra ticket . Because you’ll make it delayed and confused to imvu . Only keep first old ticket . When last time you not got response ?
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Guestposted
6 months ago
@ashleyellen I have created tickets several times but no response yet
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Ashleyellenposted
6 months ago
It best to keep talking to imvu and communicate with them with issues until it resolve . Every reply take 1-5 days
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Guestposted
6 months ago
Hi Asheleyellen, regarding on how long it tooks 1 week for them to respond for my ticket but then they state they that my account was reactivate but then when i tried to log in on that account using my email, it was still unknown
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Ashleyellenposted
6 months ago
How long ago have you not get response by imvu ?
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Guestposted
6 months ago
Hi Ashleyellen, I already created another ticket for the account that still on hold
@Guest_Scarlett1131 My account is still not recovered
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Guestposted
6 months ago
Did your account already recovered? This is what i received email from IMVU support team and my account was still not recovered:
We apologize for the delay in our response and any inconvenience it may have caused. We understand that waiting can be frustrating, but we are dedicated to assisting you with your issue and will work diligently to resolve it as soon as possible.
Thanks for contacting us today about this issue. I'm Angel, and I'm glad to inform you that I've successfully removed and reactivated your account.
It seems that you've been absent for a considerable period, and inactive accounts often face the risk of being compromised. The temporary hold was implemented solely for your safety. To understand more about managing accounts that you have deleted yourself, please don't hesitate to consult this help article: http://im.vu/help380
For more information about temporary account restrictions, please visit this Knowledge Base article: im.vu/help647
You might receive a brief survey in your email. If you could take a couple of minutes to fill that out, we would really appreciate your feedback.
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G
Guestposted
6 months ago
I have paid for waiting for the process to take too long and have paid the fine at sales@imvu on paypal on June 25th id -itskeyy1 Please speed up the process!
How long will it take before I get any word back on getting my account off hold?
0 Votes
44 Comments
Ashleyellen posted 6 months ago
Don’t make extra ticket . Because you’ll make it delayed and confused to imvu . Only keep first old ticket . When last time you not got response ?
0 Votes
Guest posted 6 months ago
@ashleyellen I have created tickets several times but no response yet
0 Votes
Ashleyellen posted 6 months ago
It best to keep talking to imvu and communicate with them with issues until it resolve . Every reply take 1-5 days
0 Votes
Guest posted 6 months ago
Hi Asheleyellen, regarding on how long it tooks 1 week for them to respond for my ticket but then they state they that my account was reactivate but then when i tried to log in on that account using my email, it was still unknown
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Ashleyellen posted 6 months ago
How long ago have you not get response by imvu ?
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Guest posted 6 months ago
Hi Ashleyellen, I already created another ticket for the account that still on hold
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Ashleyellen posted 6 months ago
Hello @Guest
Contact imvu
https://support.imvu.com/support/tickets/new
how to contact imvu and reply http://im.vu/help1097
how to created ticket on mobile http://im.vu/help769
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Guest posted 6 months ago
@Guest_Scarlett1131 My account is still not recovered
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Guest posted 6 months ago
Did your account already recovered? This is what i received email from IMVU support team and my account was still not recovered:
We apologize for the delay in our response and any inconvenience it may have caused. We understand that waiting can be frustrating, but we are dedicated to assisting you with your issue and will work diligently to resolve it as soon as possible.
Thanks for contacting us today about this issue. I'm Angel, and I'm glad to inform you that I've successfully removed and reactivated your account.
It seems that you've been absent for a considerable period, and inactive accounts often face the risk of being compromised. The temporary hold was implemented solely for your safety. To understand more about managing accounts that you have deleted yourself, please don't hesitate to consult this help article: http://im.vu/help380
For more information about temporary account restrictions, please visit this Knowledge Base article: im.vu/help647
You might receive a brief survey in your email. If you could take a couple of minutes to fill that out, we would really appreciate your feedback.
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Guest posted 6 months ago
I have paid for waiting for the process to take too long and have paid the fine at sales@imvu on paypal on June 25th id -itskeyy1 Please speed up the process!
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Ashleyellen posted 6 months ago
Hello @MzIjeaouna
This article explains about account on hold http://im.vu/help647
Contact imvu https://support.imvu.com/support/tickets/new
how to contact imvu and reply http://im.vu/help1097
how to created ticket on mobile http://im.vu/help769
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Ashleyellen posted 6 months ago
Hello, @Katjie ticket take 1-5 days response.
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Katjie posted 6 months ago
I filled out mine and I'm still waiting.
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MzIjeaouna posted 6 months ago
I can’t get in my account they said it’s on hold I need help to get and my account they said fill out this ticket they need to prove it’s me
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